ASUS GTX 770 OC 4GB - driver failure? (solid color or flashing display crash)

afish

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Sep 15, 2014
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Hey everyone, thanks in advance for reading this - it's been a frustrating past day or so trying to deal with this issue; I'll try to give all the details I have regarding this problem but I'm sure I'll forget to add something, so just let me know if I forgot something critical!

I have the GPU stated above. I built a new rig on Friday and went through the Windows installation on Saturday. All was dandy until I (in hindsight, stupidly) took the CD that came with the GPU and inserted it into my disk reader. I'm not sure what exactly happened, but this coincided with the first incident of the problem I'm now struggling with. Basically, display output (through HDMI) to my monitor craps out, sometimes by outputting a single, seemingly random solid color (it was usually red or a shade of blue at first, now sometimes it just turns to black) or a flashing screen. The first few times I had this problem, I didn't think it was a big deal, because upon rebooting I was able to get past the logon screen and actually function for a reasonable amount of time (2 hours?) before the problem happened again. Another crash occurred, for instance, not while playing a game, but right after I exited the game window.

Now, however, I'm not even able to get on to Windows - the problem usually occurs right after I sign on. It says "Welcome," and then outputs the crash screen almost immediately afterwards. I tried un- and re-installing the drivers while using integrated graphics on my i7-4790k (which worked for a while, but for some reason is now not outputting...), which did not solve the problem. I used Display Driver Uninstaller a couple of times as well. Installing previous drivers did not help, either. At this point, I was able to run in Safe Mode, but after the integrated graphics stopped outputting to the display, I wasn't able to boot to SM.

A few hours ago, I re-installed Windows, which allowed me to successfully operate again. The first thing I did was install the GPU drivers, via Windows Update. As soon as I restart, bam, the problem returns. I've googled this issue, and it seems like several people with this specific GPU have also had this problem, but it's unclear to me how to solve it. It looks like people with the 2GB version of the card updated the GPU's BIOS and that solved it, but there is no BIOS update for the 4GB version.

Any help would be much, much, much appreciated!

CPU: i7-4790k (currently not overclocked) cooled by a H100i
Mobo: Gigabyte Z97N Gaming 5
GPU: ASUS GTX770-DC2OC-4GD5
PSU: EVGA G2 Series 750w
RAM: G-Skill Ripjaws DDR3-2133 16GB
SSD: Samsung 840 EVO
HDD: WD Red 2GB
 

afish

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Sep 15, 2014
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Also, I should add that temperatures seemed to be fine all around, CPU usually hovered between 35 and 40 and didn't ever get above 50, GPU was staying at around 40-45 at an ambient temperature of around 32. For some reason Corsair Link was telling me that one of the motherboard readings was 128 degrees, but that clearly could not be possible >.<...the other motherboard readings were between 25-40.
 

afish

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Sep 15, 2014
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An update...problem always reoccurs right after installing graphics drivers. I've checked to make sure power cables are correctly set, and the card is in the PCIe slot. The lights on top of the card are green (they are red when power cables are not properly connected). Not sure if this is a hardware or driver issue.
 

blueguy10168

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Sep 28, 2014
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I'm in the same boat.
Asus 990fx pro 2.0 MOBO
AMD FX-8350
8GB Gskill ripjaw 1866 (under at 1333)
Asus GTX770 OC 4GB
Kingwin mach1 800W supply.

Backing up my PC before it gets worse....
 

afish

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Sep 15, 2014
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Yep, I'm RMAing the card but I doubt that will solve the issue. It's honestly unacceptable that this hasn't been solved with a firmware update or anything.
 
Here are two checklists for video problems.

http://www.tomshardware.com/faq/id-1893016/post-system-boot-video-output-troubleshooting-checklist.html

http://www.tomshardware.com/faq/id-2041564/troubleshoot-boot-display-issue.html

The problem you describe does sound like a driver issue. (it also sounds like a GPU failure.) I would recommend uninstalling all graphics drivers with a utility like DDU. And then install the latest working driver.

Here is an article on uninstalling drivers.

http://www.tomshardware.com/faq/id-2284749/completely-uninstall-amd-nvidia-gpu-drivers.html
 

afish

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Sep 15, 2014
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No, and I've had nothing but problems and delays contacting ASUS customer support. It's been over two and a half months, and I'm still waiting on a straight answer from anybody.
 

afish

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Sep 15, 2014
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I do still have it, because I was a noob and cut out the UPC code before ensuring that everything was okay.