Question towards home calling center

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Boyd Mallari

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Sep 15, 2014
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My dad works at home, he works for the staples call center, and he gets like laggy calls, i was wondering if its the upload speed we have or the download speed, because when i turn my ps3 or desktop on he begins to have static calls. does anyone know what kind of internet we would need so something like that wont happen? thank you.
 
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Running voice over internet is a high risk thing to try even without the complications of equipment in peoples houses. It is extremely dependent on uniform packet delivery with little or no packet loss. There is no guarantee on the internet so you never really know if it will work from minute to minute.

If you have a limited internet connection it does not take much to disrupt the voice. Most voice codec take very little bandwidth. g.711 with the overhead is only about 100k and g.729 is closer to 40k with the overhead. The problem would be on dsl connections that have things like 384k unload rates. It is not hard for a device to send bursts of data and overwhelm this.

If you were to get plans that have 50m down 10m up it...
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price_th

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Jan 29, 2012
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Your Dad's VoIP is low bandwidth but your PS3 is high bandwidth. If I were to guess, you have DSL from the phone company. You'd have to cross over to the dark side of Cable like I did after years of Fios promises.
 
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bill001g

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Running voice over internet is a high risk thing to try even without the complications of equipment in peoples houses. It is extremely dependent on uniform packet delivery with little or no packet loss. There is no guarantee on the internet so you never really know if it will work from minute to minute.

If you have a limited internet connection it does not take much to disrupt the voice. Most voice codec take very little bandwidth. g.711 with the overhead is only about 100k and g.729 is closer to 40k with the overhead. The problem would be on dsl connections that have things like 384k unload rates. It is not hard for a device to send bursts of data and overwhelm this.

If you were to get plans that have 50m down 10m up it is much more likely the 100k of traffic a VoIP device wanted to use would make it though.

To a point you can partially fix this with QoS but it tends to be complex many times to setup especially trying to limit the download rates.

 
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Boyd Mallari

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Sep 15, 2014
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54176fa5221896.58642418-22768869.png


here is my bandwidth, can you be a bit more specific :p
 
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bill001g

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Your other devices would have to use more than 10m up or more than 15m down to be able to cause a issue for the voice connection.

Maybe I should go back to the start. Is this DSL connection that you have the phone on a splitter. You need to have a filter on the line if this is just a normal analog phone.

Now if this is a IP phone then we are back to how does your other equipment use so much bandwidth to cause issues. You have way more than enough for a ip phone.
 
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