Need VPN help - bad!

fritzb43

Honorable
Jan 5, 2014
11
0
10,510
Having VPN connectivity problems.

Last month I purchased 3 years of VPN Unlimited VPN
service. I have never been able to connect. VPN-UL
is a modified version of Open VPN, so I've been told.

The primary problem is that VPN-UL reports that the
VPN-UL services are not running, when in fact they are
running normally. (BTW, I have Windows 7 Pro, 64 bit 8gb RAM).
I have tried stopping and restarting, to no avail.

This morning I tried installing VPN-UL on my ancient,
wheezing Dell laptop, and *naturally* it installed immediately.
(I have both Ethernet & wireless - long story.)

So it doesn't appear to be the firewall or filters of Avast
Internet Security. I have plenty of logs and a config file,
but no clue as to what they do or don't reveal. TAP-Windows
Adapter v.9 is also used. Says it's running normally.

Here is their (Simplex Solutions) final (I guess) 'support' message:

"Currently, we do not have an immediate solution for this issue.
We will try to fix it as soon as possible. We apologize for any inconvenience"

Translation: we have spent enough time on you and your $19. Do not call (email) us anymore.

Any help/tips/advice/insights greatly appreciated. And
thanks very much in advance. fritz
 

swiftleeo

Distinguished
Jul 20, 2014
448
0
18,860


Try uninstalling it, as well as its services and delete any registry entries from it. Then try installing it once again. Also, you may have to reinstall the TAP. I would try the TAP reinstall first. Just make sure to reboot. Also right click your windows connection and click "Troubleshoot problems". You may get something talking about DHCP not connected. Fix it, then run the VPN (if you get that error). I've had it happen a few times with my PrivateInternetAccess client.