2 Identical laptop but only 1 able to connect to internet.

y M

Reputable
Sep 16, 2014
6
0
4,510
I have 2 lenovo y510p on windows 8.1. Been using it for a few months now but since yesterday only 1 of them have access to the internet. The laptop with issues shows wifi and says it has internet connection but I can't load any sites or programs that require internet. Considering the other 1 is perfectly fine with the wifi, may I know the issue with it?

Also tried connection to the default gateway on the laptop with issues but couldn't access it.
 

y M

Reputable
Sep 16, 2014
6
0
4,510
moused over the wireless icon and it says Internet Access. Tried troubleshooting and although it acknowledges that it cannot access websites, it still couldn't detect any problems.
 

y M

Reputable
Sep 16, 2014
6
0
4,510
Yes the IPv4 is on auto, changing the DNS server to use 8.8.8.8 and 8.8.8.4 does not work too. Browsers, on IE and firefox does not have any proxies.
 

y M

Reputable
Sep 16, 2014
6
0
4,510
oh haha, my mistake. Anyway 8.8.4.4 doesn't work either. Yes, im using WPA2. Disconnecting and reconnecting the wireless/router still remains the same.

below is the ipconfig/all incase you might find it useful.

Windows IP Configuration

Host Name . . . . . . . . . . . . : -
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 16-FD-52-9A-59-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR8171/8175 PCI-E Gigabi
t Ethernet Controller (NDIS 6.30)
Physical Address. . . . . . . . . : 28-D2-44-1D-5D-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Net
work Adapter
Physical Address. . . . . . . . . : 24-FD-52-9A-59-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::90bd:b259:3c40:24ab%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 16, 2014 5:18:54 PM
Lease Expires . . . . . . . . . . : Wednesday, September 17, 2014 6:03:25 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 337968466
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-93-AE-1A-28-D2-44-1D-5D-BD

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
 
mm have you tried turning the modem off for 1 min then turning it back on??

Try windowsupdate. See if that works. Sometimes even if you cant use a browser, windowsupdate will still work

Download this http://www.bleepingcomputer.com/download/farbar-service-scanner/ run it tick all. Copy and paste what comes up

We'll see if anything is missing

And a stupid question since its a laptop, is wireless turned on?

 

y M

Reputable
Sep 16, 2014
6
0
4,510
Haha, yes , wireless is turned on. What i heard from my brother is that it started right after a windows update yesterday. Even tethering using his mobiles data does not work. For some reason,the update cleared all the previous system restore points so there is no point before the update to restore back into.

Anyway, here is the result from the program.

Farbar Service Scanner Version: 21-07-2014
Ran by Eng (administrator) on 16-09-2014 at 18:30:20
Running from "C:\Users\Eng\Desktop"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****
 

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