This makes no sense - Windows 8.1 issues with drivers (probably)

SomePoorUser · Sep 16, 2014

I just don't know what's wrong and it's driving me insane. I'm really losing my mind over this. I hope someone will be able to help me.

I have a new computer, everything was tested so there are no compatibility issues... or at least, there shouldn't be. So, here's the thing: I have original windows 8.1 installation, everything works perfectly. Except, when I do some GPU stuff, like watching VLC or playing games.

EACH and EVERY TIME I open VLC, I get an error, however, I don't notice anything, since VLC player doesn't shut down or freezes or anything. It works just OK, but when I check event log, here's the thing:

Faulting application name: vlc.exe, version: 2.1.5.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000052f0b
Faulting process id: 0xc04
Faulting application start time: 0x01cfd11f47aa4561
Faulting application path: C:\Program Files\VideoLAN\VLC\vlc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 89de6d95-3d12-11e4-8269-74d435e4ff2f
Faulting package full name:
Faulting package-relative application ID:

The exactly same thing happens when I try to play e.g. Max Payne 3. However, when I play MP3, the following happens:

-I can play Max Payne 3 for 10 minutes or up to 3 hours, when suddenly (and randomly) the image freezes
-The game itself DOESN'T freeze; I hear background noise and I can press escape and hear the sound etc., but the image is still, frozen
-I can actually quit the game (I click by memory) and it shuts down "gracefully".

Event log notes the following errors:

Faulting application name: MaxPayne3.exe, version: 1.0.0.130, time stamp: 0x5373d1ea
Faulting module name: MaxPayne3.exe, version: 1.0.0.130, time stamp: 0x5373d1ea
Exception code: 0xc0000005
Fault offset: 0x000eb891
Faulting process id: 0x924
Faulting application start time: 0x01cfd110ec65eb59
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Max Payne 3\Max Payne 3\MaxPayne3.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Max Payne 3\Max Payne 3\MaxPayne3.exe
Report Id: d9e49351-3d0c-11e4-8269-74d435e4ff2f
Faulting package full name:
Faulting package-relative application ID:

and

Display driver nvlddmkm stopped responding and has successfully recovered.

Sometimes even...

The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

Here's what I've done:
-installed the latest drivers for GPU (still same errors)
-installed 1 year old drivers for GPU (still same errors)
-ran chkdsk with no errors
-stress-tested GPU, no errors
-reinstalled windows 8.1
-reinstalled the game and vlc
-checked gpu stats, no overheating, everything in normal range
- when I installed 32 bit VLC, it worked without any errors! Why is the 64 bit VLC causing these problems? I know it's not the VLC's fault, because I installed it on a different computer and it worked OK.
- Also, my motherboard graphic card is still active; it wasn't disabled when I added geforce 650 ti.

My computer config:

GRAPHICS CARD
Graphics Card: NVIDIA GeForce GTX 650 Ti
Vendor: Asustek Computer, Inc.
# of cards: 1
SLI / CrossFire: Off
Memory: 2.048 MB
Core clock: 980 MHz
Memory bus clock: 1.350 MHz
Driver name: NVIDIA GeForce GTX 650 Ti
Driver version: 9.18.13.3523
Driver status: FM Approved

GRAPHICS CARD (SECONDARY)
Graphics Card: Intel HD Graphics 4600
# of cards: 1
SLI / CrossFire: Off
Memory: 0 MB
Core clock: 350 MHz
Memory bus clock: 667 MHz
Driver name: Intel(R) HD Graphics 4600
Driver version10.18.10.3907

Other specifications
Operating system: 64-bit Windows 8.1 (6.3.9600)
Motherboard: Gigabyte Technology Co., Ltd. Z97X-Gaming 3
Processor: Intel Core i5-4670
Reported stock core clock: 3.400 MHz
Maximum turbo core clock: 800 MHz
Physical / logical processors: 1 / 4
# of cores: 4
Package: LGA1150
Manufacturing process: 22 nm
TDP: 84 W
Memory: 16.384 MB
- Module 18.192 MB Crucial Technology DDR3 @ 667 MHz
- Module 28.192 MB Crucial Technology DDR3 @ 667 MHz
Hard drive model: 1.000 GB WDC WD10EZEX-08M2NA0

I'm getting desperate here. Please, any kind of advice... thanks.

Paul NZ · Sep 16, 2014

I would test the ram with memtest. You may have faulty ram??

See if you change or disable onboard in the BIOS

SomePoorUser · Sep 16, 2014

Thanks for your reply!
I actually did a test of rams via Windows 8.1 default software (http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer) and it returned 0 problems. Is perhaps this type of testing not enough?

Also, would faulty rams always crash 64 bit VLC, and NOT 32 bit VLC?

Paul NZ · Sep 16, 2014

memtest does a more thorough job. Test it overnight sometime.

SomePoorUser · Sep 16, 2014

I will check with memtest as well. However, as already stated, would that casue that vlc 64 bit always crashes and vlc 32 bit never? Is that ram related? seems a bit odd...
Also, I don't know if I've explained that enough: VLC 64 bit "crashes" on EXIT. Meaning, when I exit VLC, no error is given, it exists gracefully, but when I check logs, I get the error described above.

Paul NZ · Sep 16, 2014

It maybe VLC. Looks like others have had the same prob with 64 bit https://forum.videolan.org/viewtopic.php?f=14&t=120826

And here https://forum.videolan.org/viewtopic.php?f=14&t=121108

SomePoorUser · Sep 16, 2014

Interestingly, when I tested vlc 64 bit on another computer, it ran just OK. Also, that doesn't explain Max Payne 3 freezings.

Paul NZ · Sep 16, 2014

Try this for Max Payne https://support.rockstargames.com/hc/en-us/articles/200152616-Crashing-at-boot-in-Max-Payne-3-when-using-Windows-8

Is it up to date?? Or try this

http://forums.steampowered.com/forums/showthread.php?t=3088629

SomePoorUser · Sep 16, 2014

Thanks, I will look into it. However, the error "Display driver nvlddmkm stopped responding and has successfully recovered." was also present when playing another game (COD: black ops 1), but the game recovered (it froze for 10, 15 seconds, then recovered). So I'm guessing the problem might be in my graphics card, rather than any particular software.

Paul NZ · Sep 16, 2014

Possible I get that message too sometimes. But I dont play games on this. I think its the card or the drivers.....

SomePoorUser · Sep 16, 2014

Somehow I think that too, however, how could I confirm this? Are there any stress tests for "drivers"?

SomePoorUser · Sep 16, 2014

well, well, well, this is interesting:
I formatted computer, wasn't connected to the web, so no updates from the web could be made, booted to windows, resolution was very low, because I didn't have any drivers installed at all, and then I installed VLC 64 bit from USB.
When I closed the VLC 64 bit, THE SAME ERROR APPEARED.

Obviously, the error has nothing to do with drivers, at all.
Perhaps the Windows 8.1 installation version is corrupted??

noig · Sep 18, 2014

Hi All
Just to let you know, I have got the exactly same error on W8 64 bit, Asus N750JV
Not sure, though suspect it is vlc or a latest MS update as the error is only happening lately.

"Faulting application name: vlc.exe, version: 2.1.5.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
Exception code: 0xc0000005
Fault offset: 0x000000000000ce20
Faulting process ID: 0x4bc
Faulting application start time: 0x01cfd2bbdaf6fe6e
Faulting application path: C:\Program Files\VideoLAN\VLC\vlc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 4218b653-3f4a-11e4-8054-240a6462df12
Faulting package full name:
Faulting package-relative application ID:

SomePoorUser · Sep 18, 2014

noig :

Hi All
Just to let you know, I have got the exactly same error on W8 64 bit, Asus N750JV
Not sure, though suspect it is vlc or a latest MS update as the error is only happening lately.

"Faulting application name: vlc.exe, version: 2.1.5.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
Exception code: 0xc0000005
Fault offset: 0x000000000000ce20
Faulting process ID: 0x4bc
Faulting application start time: 0x01cfd2bbdaf6fe6e
Faulting application path: C:\Program Files\VideoLAN\VLC\vlc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 4218b653-3f4a-11e4-8054-240a6462df12
Faulting package full name:
Faulting package-relative application ID:

Does this still happen when you use 32 bit VLC?

noig · Sep 18, 2014

SomePoorUser :

I have not uninstalled the 64 bit version to check it out. 99% of the time I use VLC for radio streaming.
Do you know if the 32 bit version gets the same error?
Possibly its happening since the last VLC update?

Paul NZ · Sep 18, 2014

I think it only affects 64 bit vlc

SomePoorUser · Sep 18, 2014

yeah, I have no problems with 32 bit VLC
still not sure if it's the VLC or my computer

This makes no sense - Windows 8.1 issues with drivers (probably)

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