System blackscreens but still powered on, without creating dumps, HELP!

harleychen · Sep 16, 2014

First off, my system is
i5-3570k not overclocked
MSI Z77 MA-G45 Micro-ATX motherboard
16G 1333 ram from Corsair
R9 290X reference card
1 2TB and 2 SSD for system
EVGA G2 1000W PSU

The problem I am having is that if I run graphics intensive games, like Battlefield 4 or benchmarks like heaven unigne, my computer goes blackscreen, but the system still seems to be powered-up (but not functioning). I have to hold on to the power botton to force shutdown.
I have enabled DMP but my system does not create one, I guess because it thinks that it is still runing fine after it black screens?

I have the latest driver installed (Catalyst 14.7) and the only thing works is the Catalyst Control Centre (Afterburner/ASUS Tweak both make the system go black screen). In the One Drive of CCC, if I limit my temperature to about 73 or lower, it significantly reduces the chances of crashing. But if I set it that way, my Battlefield 4 will start off very laggy and low frame and I have to wait for a few minutes to let my graphics card "catch up" - I have to wait until my graphics card fan to spin to full speed and only then could I get a smoother fps.
But to my knowledge, it shouldn't be this way.

I don't think it is an issue related to the graphics card since my friend used this card before and it ran totally fine. I suspect it is my motherboard and it somehow triggers a "safety" when it notice that the graphics card runs too hot?
I have the lastest BIOS for the MB as well.

Anyone knows anything about this?
PLEASE HELP. It is so frustrating :/

Thelps · Sep 16, 2014

I'd assume you're experiencing the symptoms of hardware overheat. All I can suggest is that you position case-fans as close to the GPU as possible to assist with cooling.

You may also want to try physically reinstalling the card to ensure power-connectors are securely attached and that the card is sat firmly in it PCI-E x16 slot, not at a slight angle.

You could consider third-party, after-market coolers by manufacturers such as NZXT and Arctic Cool if you aren't daunted by working on your card. They lowered my GTX 780 from 75°c to 45°c at maximum load.

If you can get MSI-Afterburner up and running don't hesitate to increase fan-speed on the card to assist with cooling further.

To perform an absolute, clean driver uninstall do the following:
Go to Control Panel > Programs and Features > Add / Remove Programs > Right-Click any programs related to your GPU and select 'Uninstall'.

Then...

Go to Control Panel > System > Device Manager > Display Adapters > Right-click your Graphics Card and select 'Properties' > Click the 'Drivers' Tab > Select 'Uninstall'.

Ensure you have the latest, non-Beta version of your GPU drivers, reboot your system and install them. Reboot again. That should rule out driver corruption.

You could try GPU-Z to see if that lets you effectively monitor your GPU temperatures:

Download: http://www.techpowerup.com/gpuz/

Hope some of that helps.

harleychen · Sep 16, 2014

Thelps :

I'd assume you're experiencing the symptoms of hardware overheat. All I can suggest is that you position case-fans as close to the GPU as possible to assist with cooling.

You may also want to try physically reinstalling the card to ensure power-connectors are securely attached and that the card is sat firmly in it PCI-E x16 slot, not at a slight angle.

You could consider third-party, after-market coolers by manufacturers such as NZXT and Arctic Cool if you aren't daunted by working on your card. They lowered my GTX 780 from 75°c to 45°c at maximum load.

If you can get MSI-Afterburner up and running don't hesitate to increase fan-speed on the card to assist with cooling further.

To perform an absolute, clean driver uninstall do the following:
Go to Control Panel > Programs and Features > Add / Remove Programs > Right-Click any programs related to your GPU and select 'Uninstall'.

Then...

Go to Control Panel > System > Device Manager > Display Adapters > Right-click your Graphics Card and select 'Properties' > Click the 'Drivers' Tab > Select 'Uninstall'.

Ensure you have the latest, non-Beta version of your GPU drivers, reboot your system and install them. Reboot again. That should rule out driver corruption.

You could try GPU-Z to see if that lets you effectively monitor your GPU temperatures:

Download: http://www.techpowerup.com/gpuz/

Hope some of that helps.

Thanks for your information.
The problem is the system crashes when it I set the limit to 80 degree, which should not be overheat issue since the card is capable of running under 95 degrees.
Yep I did the clean install and the problem was still there.

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System blackscreens but still powered on, without creating dumps, HELP!

harleychen

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Thelps

Thelps

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harleychen

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