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desperate for help

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  • Acer
Last response: in Windows Vista
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September 16, 2014 11:32:20 PM

I have bought an acer tower from cash converters 3 months ago and now i need to factory reset as ther are file and settings on it i have not puut on and it will not let me get rid but i cannot do it because of the password

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September 16, 2014 11:38:11 PM

Try 6 0's (zeros). See if that works
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September 16, 2014 11:49:57 PM

Thankyou paul nz but its still not letting me i dont know user name either
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September 16, 2014 11:52:28 PM

If you havent used it yet, I would just create another profile first, (make sure it's an admin account - if you can), then delete the others.
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September 16, 2014 11:56:50 PM

I have done this when i first set up and deleted all others still keeps asking for user and password
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September 17, 2014 12:50:02 AM

Contact the place you purchased the system from. They should have verified that the system was free of password protection prior to selling. No one here can assist you in bypassing security protocols for any reason.

-Wolf sends
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September 17, 2014 12:53:12 AM

Thankyou i will
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!