AMD Radeon HD 6870m card not detected after installation

ipodmypod300

Reputable
Sep 17, 2014
2
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4,510
Alright, so a while back I made the boneheaded mistake of spilling iced tea onto my Alienware M17x R3 laptop, and it fried the motherboard and GPU. I took it in and had both replaced by a repair shop, installed the drivers, and everything was working right except that the switchable graphics wouldn't work for some reason. The card ran fine though until I tried to plug it into a HDTV a couple times in a couple days, and while it worked the first few times, when I tried to plug it in once, the screen didn't turn on and it was beeping 5 times, which I found out was a CMOS battery failure. I followed Alienware's instructions and reset the battery, which made the screen turn back on and the computer run, but when I looked more closely, I saw that it was running on the integrated graphics and would not switch over to the AMD card. It didn't even detect it in Device Manager, and when I tried to reinstall the drivers, the autodetect tool from AMD didn't work, and the manual driver install tool appeared to work, but Catalyst Control Center never appeared and I still couldn't use the card. Does anyone have any idea what's going on here, and if this is something I can fix myself or if it's something I am going to have to bring it back into the shop for?
 
If the graphics did not work, I would not say that everything was working right. The shop that replaced the components should get it working for no extra cost. Giving you a gaming laptop without the video card working is not a finished job. It would be like going to get an engine replaced and having half the cyliders not working on the new engine.
 

ipodmypod300

Reputable
Sep 17, 2014
2
0
4,510


That's true, but it was sort of working before, just no switchable graphics. Now it has no switchable graphics and the graphics card doesn't even show up. I called them and they said to bring it back in so they could look at it and replace it if needed, so I think that's what I'm going to do, but I just wanted to make sure this wasn't something I could fix myself. Thanks anyway though!