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Dell freezing and rebooting

Tags:
  • RAM
  • Blue Screen
  • Graphics Cards
  • Dell
  • Radeon
Last response: in Graphics & Displays
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September 17, 2014 9:45:47 AM

Hi everyone,

So I am facing a problem, and normaly I get a diagnosis quickly by myself yet this time, I am kind of lost and I am seeking your help.

So I have a dell laptop, i5, Radeon Graphics on win 7, 6 Go ram.... at fist was ok, yet lately, the pc keeps freezing after 4 to 5 hours of work. I don't play games, some photoshop, a looot of firefox and chrome (I am a social Media manager, so I need to be connected as much as possible). So first firefox bugs, then I lose the control of the status bar, and then the mouse freesed, the task manager stop answering, and I force the reboot. So, sometimes, it reboots itself when it freezes, some other time, after rebooting, the graphic card is disconnected, and once, I got the blue screen of death -_-. So at first I thought it was a ram problem, yet as I got the graphic card disconnected for like 3 times, I thought maybe it's her.. and as I finaly got a blue screen, a deficient system became a possibility. So my friends what do you think?

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a b U Graphics card
September 17, 2014 10:08:12 AM

can you get the BSOD error code for us? That would be very helpful. Go to your event viewer and tell us the stop code.
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September 18, 2014 1:06:10 AM

Entomber said:
can you get the BSOD error code for us? That would be very helpful. Go to your event viewer and tell us the stop code.


where should I look exactely in the event viewer? (thank you for answering ^^ )

EDIT: got it.. here we go :

- System

- Provider

[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck

- EventID 1001

[ Qualifiers] 16384

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-09-16T16:56:09.000000000Z

EventRecordID 56833

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer SS21

Security


- EventData

param1 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
param2 C:\Windows\MEMORY.DMP
param3


hope it can help :) 
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