Restarts 2-3 seconds after shut down, tried everything

sevenscrew · Sep 17, 2014

Just built my first computer and I'm pretty confident everything is installed properly.
Here are the specs:
ASROCK Z97 Fatal1ty killer
EVGA GTX 760 2GB
PSU SEASONIC SS-750km3
SSD 128GB SAMSUNG
CPU INTEL i5 4670k 3.4G
DVD BRN ASUS DRW 24B1ST
MEM 4gbx2 GSKILL ddr3 1600
CPU COOLER CM RR-212E-20PK-R2 R

I've tried basically everything I found online to try

Will update later with what I tried.

Will stay off, if i hold down power button for 6 seconds. But if shutdown normally, will just restart.

sevenscrew · Sep 17, 2014

I've disabled Wake On settings through device manager > network adapters etc..
I've unchecked automatically restart
Updated all drivers.
I don't think this issue was apparent before I installed windows and M/B disk to install the drivers.
I've uninstalled every driver one at a time to see if it would fix itself. Nothing helped. Updated windows(179 important updates) No fix.
Was in BIOS and disabled some options that I read to do online.

Paul NZ · Sep 17, 2014

I would check event viewer type eventvwr.msc under run. Look under system. Did you install the chipset and videocard drivers?

sevenscrew · Sep 17, 2014

Yes chipset drivers installed.

Paul NZ · Sep 17, 2014

Look in device manager, is there an ACPI entry that needs a driver??

Or anything that hasnt got a driver yet?

sevenscrew · Sep 17, 2014

Appears all drivers are up to date under device manager

Paul NZ · Sep 17, 2014

Is this on auto in the BIOS??

Suspend to RAM

Select disable for ACPI suspend type S1. It is recommended to select auto for ACPI S3 power saving.

sevenscrew · Sep 17, 2014

Let me figure our where in bios that option is I will get back to you

sevenscrew · Sep 17, 2014

I see suspend to ram, it's on Auto

Paul NZ · Sep 17, 2014

Should be under ACPI configuration

sevenscrew · Sep 17, 2014

Suspend is on auto. I don't see the other option to disable s1

Paul NZ · Sep 17, 2014

Go back to device manager / view / show hidden devices. Anything showing as having no drivers? I'm pretty sure this ACPI device is hidden

If it is hidden select it / driver tab / update it through windowsupdate

sevenscrew · Sep 17, 2014

Okay, that showed "Unknown device", with a yellow explanation mark
The drivers for this device are not installed. (Code 28)

To find a driver for this device, click Update Driver.

Thats the message when viewing it. And I tried automatically updating through windows but no driver was found.
the location of this device is On Microsoft ACPI-Compliant system

edit: that is there regardless of showing hidden devices or not. With showing hidden devices
I see non-plug and play Drivers
nothing in that sub says ACPI in the title

Paul NZ · Sep 17, 2014

Are you on this PC at the mo?? it is online right?

sevenscrew · Sep 17, 2014

Yes everything works fine except the issue won't stay off unless you hold the button for 5 seconds.

Paul NZ · Sep 17, 2014

OK that Microsoft ACPI-Compliant system has something to do with Intel Smart Connect Technology

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/unknown-device-with-location-on-microsoft-acpi/89ddf168-740e-41a6-8e52-c05d6bc21ff1

(Not too sure if the CPU or the mobo supports this). It is also an option in the BIOS. Did you install this?

Dont know if you need it or not. If you want it you have to install the driver for it

I think my mobo supports this but I think when I ran the install file, it said it doesnt support it

sevenscrew · Sep 17, 2014

I didn't install it but bios says it's enabled. Should I install this device ? Or is it optional.

Paul NZ · Sep 17, 2014

I think the CPU needs to support this, Before you can install the software for it. Your CPU must support it, if the entry is in device manager

sevenscrew · Sep 17, 2014

okay i installed that and another driver that i left out that i thought wasnt important, but still just boots back up after it shuts down. its like a good 2 or 3 seconds of no power(fans or anything) then you hear a faint click and powers back up

Paul NZ · Sep 17, 2014

Disable it in the BIOS see if it shuts down. If it does uninstall the software

sevenscrew · Sep 17, 2014

disabled smart connct in the bios, didn't fix the problem. also made sure the other intel connect crap was disabled but still nothing.

Paul NZ · Sep 17, 2014

Hmm wonder if speedstep is the cause. Disable this (it'll be under CPU) see what happens

sevenscrew · Sep 18, 2014

Update:

Played arma 3 for 5 hours after giving up trying to fix the issue went to shut it off for the night and it actually stayed. I put it back on to test again. Thought it was fixed..went to bed 5-10 mins later I hear it turn on by it's self. Any more ideas? Now I just manually shut it down and switched the surge protector off

Paul NZ · Sep 18, 2014

I've asked / told Asrock on Facebook about this issue. I'll let you know what they say if they reply

sevenscrew · Sep 18, 2014

Thank you

Restarts 2-3 seconds after shut down, tried everything

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