My wd my book is in the devices and printers but does not show up on the computer

ladyhathor · Sep 18, 2014

My wd my book is in the devices and printers but does not show up on the computer I plug it in to the usb but will not let me access it.

Analgetic · Sep 18, 2014

Go to control panel> management tools > computer management > storage > disk management. Wait for a moment to load all the drives then find your new one and it should have a black label on it, click it and then click on new simple partition or something like this. Follow the instructions given there and you will be able to access it from your computer and add files

SuperSoph_WD · Sep 18, 2014

Welcome to the community, ladyhathor!

Have you tried the WD My Book on a different computer?
As @Analgetic suggested, try to access the drive through Disk Management, and see how the drive is listed.
If it is unknown or not initialized:
Try using Data LifeGuard Diagnostics to test the drive. Follow the instructions in this link:
http://wdc.custhelp.com/app/answers/detail/a_id/940
If you don't have any important data on it, you can partition and format the external straight away using this guidelines:
http://wdc.custhelp.com/app/answers/detail/a_id/3865
I'd also suggest to make sure your firmware is up to date:
http://wdc.custhelp.com/app/answers/detail/a_id/5735

Keep us posted if any of the solutions worked with you!

SuperSoph_WD

ladyhathor · Sep 19, 2014

Tried it on my machine it worked. My drive worked on his machine so we just traded.

SuperSoph_WD · Sep 22, 2014

ladyhathor :

Glad to hear you have solved your issue!
Good luck and happy computing!

Search

My wd my book is in the devices and printers but does not show up on the computer

ladyhathor

Reputable

SuperSoph_WD

Analgetic

Honorable

SuperSoph_WD

Glorious

ladyhathor

Reputable

SuperSoph_WD

Glorious

TRENDING THREADS

Latest posts

Moderators online

Share this page