Windows Installer Damaged Unable to install any games?

crispykiller96 · Sep 18, 2014

Hi there i have windows 8.1 and i cannot install any games that run through the windows installer steam games install fine and some applications install fine but any game that uses the windows installer will not work the command prompt appears for 1 sec and install fails same with dead island crysis 2 dead rising 2 nothing works i ripped dead rising 2 with imgburn to the computer too see if it was my DVD drive still no success i tried the microsoft fix it and it detected no issues i also updated windows 8.1 to the latest update AVG picked up alot of threats but still the problem is here after they were removed is there any other way before i bite the bullet and format and reinstall windows 8.1

Cheers

Paul NZ · Sep 18, 2014

Are there any errors? See if the windows installer service is on manual.

If it's disabled and you change it and if it brings up an error. What does it say?

crispykiller96 · Sep 18, 2014

Paul NZ :

Hi there the other games just do command prompt for 1 sec and close i tried to print screen it but its very quick Dead Rising 2 doesn't even try and install nothing hangs or loads it instantly fails i get Install Failed with the log information as

Logging Started: 09/18/2014 11:46:50
Source Folder: F:\
OS v6.2 (build 9200) 64 bit
OS Product Type: 0x00000030
User Default LCID: 0x0809
-------------------------------
(11:46:50) Initialized
(11:46:50) Loading C:\Windows\SysWOW64\XLiveInstall.dll
(11:46:50) Resources initialized
(11:46:54) Create Desktop Shortcut: 0
(11:46:54) Create Start Menu Shortcut: 0
(11:46:54) Install Folder: C:\Program Files (x86)\Capcom\Dead Rising 2
(11:46:54) LCID: 0x0409
(11:46:54) Install Started
(11:46:54) Language Choice: 0x00000409
(11:46:57) Passed EULA
(11:47:25) Passed ProductKey
(11:47:25) Install Start Notification
(11:47:26) An error occurred. Error code: 0x800710dd
(11:47:26) An error occurred. Error code: 0x800710dd
(11:47:26) InstallProduct Error: 0x800710dd

Paul NZ · Sep 18, 2014

According to some sites, that error can mean you've got a rootkit. It maybe alureon which is a rootkit

Get tddskiller run it, tell it to remove whatever if it picks anything up, then reboot

Then try again

http://support.kaspersky.com/viruses/disinfection/5350#block1

crispykiller96 · Sep 18, 2014

Paul NZ :

Hi again i scanned the system and found no errors i managed to get a snapshot of the command prompt here it is i wonder what this could mean '-'

Paul NZ · Sep 18, 2014

That error has something to do with having a FAT32 partition on the hdd. Converting it to NTFS may fix it. Hopefully it doesnt kill it after.

Info on how to do that is here

http://windows.microsoft.com/en-nz/windows/convert-hard-disk-partition-ntfs-format#1TC=windows-7

Mouldread · Sep 18, 2014

Maybe you should remove that phone number from the screenshot just in case.

Other than that your problem sounds more like your PC is infested with viruses/trojans/rootkits and what not. Download Malwarebytes https://www.malwarebytes.org/mwb-download/ and see if it helps.

Search

Windows Installer Damaged Unable to install any games?

crispykiller96

Distinguished

Paul NZ

Polypheme

crispykiller96

Distinguished

Paul NZ

Polypheme

crispykiller96

Distinguished

Paul NZ

Polypheme

Mouldread

Distinguished

TRENDING THREADS

Latest posts

Moderators online

Share this page