USB reboot issue with Gigabyte GA-X99-Gaming G1 WIFI mobo

Phroso · Sep 18, 2014

Hi Everyone,

First post, I hope someone can help me with this.... I recently built a x99 system and the build has one issue which I cannot seem to figure out. Here are the specs:

Motherboard: GA-X99-Gaming G1 WIFI (1.0), BIOS Ver: F7
Video Card: EVGA GeForce 760
CPU: i7-5820k
Hard drive: 2x Samsung 850 PRO 256GB in RAID0
Operation System: Win 7 64-bit, SP: 1
Memory size and brand: 16GB, G.Skills DDR4
Power Supply: EVGA

The issue that I am having is that when I restart the PC, and if it has any USB devices like USB 3.0 hubs, flash drives, etc. the system posts to gigabyte logo and then shuts off. It restarts and then comes up to gigabyte logo and shuts off and restarts again. If I disconnect the USB devices, the PC boots normal - no blue screens, no performance issues, nothing.

I've tried booting it with just one memory module, tried different order in which the memory is installed, reseated all the cables. I also tried disabling all possible boot devices in BIOS and just had OS drive and still it does the same.

I am now thinking about taking it apart and rebuilding it but maybe someone here has better idea on how to troubleshoot this further? Please help.

thanks!

Darkbreeze · Sep 18, 2014

Updated: The F8c BIOS version is available and linked to below.

You might try updating to the F8a BIOS. Perhaps there's something in the update that addresses the issue. These are too new for anybody to know much about yet so aside from that or updating the USB drivers, Gigabyte might be your best source of solutions until more time has passed.

There is also an updated USB driver here:

http://download.gigabyte.us/FileList/Driver/mb_driver_intel_usb3_x99.zip

F8c BIOS image here:

http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-x99-gaming-g1-wifi_f8c.zip

Phroso · Sep 18, 2014

Darkbreeze :

thanks. I don't think USB3 drivers would have an impact during the boot process. I will update them anyway.

I will update it to the latest bios, lets see!

Darkbreeze · Sep 18, 2014

Sure they will, once the OS even begins to boot the drivers begin to load. All it takes is a few seconds or less for a hardware conflict to occur. The BIOS is the more likely cure but the drivers are a possibility and since it's best to have them all up to date, especially on something this new that is going to continually have updated drivers for the first few months I'd make sure to update any other newer drivers on the mobo page too.

You might also try plugging only one usb device in at a time and booting to see if it's a certain device that may be causing the issue.

Phroso · Sep 18, 2014

Unfortunately, updating BIOS did not help.

I reverted back to backup bios F4? and same issue with that too, of course.

Another issue is happening today is that its taking FOREVER to login to windows and shutdown is also very slow.

I do have ticket open with gigabyte since September 12th but no solution so far.

Darkbreeze · Sep 18, 2014

Did you try one USB device at a time to see if perhaps it was only one of the devices that was not liked by the BIOS. Also, if you plug in the devices after boot up, do they work normally? Have you tried turning off the bios options to stop on errors like keyboard, mouse, etc?

wazzman · Sep 19, 2014

Hi Phroso,

Exactly the same issue here, although I've got the X99 Gaming 5. I've been trying to work out what's going on here as well for a week now. As you said, logo - shuts off, logo - shuts off.... if I unplug, everything works fine. I've done latest BIOS etc etc, I'm out of ideas. Can't wait to see what Gigabyte comes back to you with...

GA-X99-Gaming 5 (rev. 1.0)
Gigabyte Geforce GTX760
i7-5930k
Samsung 840 Pro
Win 7 64
GSkill Ripjaws DDR4 32GB

Darkbreeze · Sep 19, 2014

Hi Wazzman. Hey, if you guys don't mind, what are the model numbers of both your guys power supplies? I'm just curious.

Phroso · Sep 19, 2014

I've tried one device at a time as well but no luck.

My power supply is: EVGA SuperNOVA 750 G2 220-G2-0750-XR 750W ATX12V / EPS12V

Darkbreeze · Sep 19, 2014

Yeah, that's a damn good power supply, so that's probably not the issue. Of course, ANY component can come from the factory with issues, but until we learn how sensitive these X99 boards are to voltage problems it's hard to say. My guess is that it's not related. I'm going to look into this some more myself and see what I can find. I suggest you not stop doing the same. Might want to let Gigabyte know that there are others having the same issue. Anybody having this issue with a similar Gigabyte board should really start a support ticket with them so they can become aware of the issue if they are not already.

Phroso · Sep 19, 2014

Darkbreeze :

I will take the PC apart today and just make sure nothing is touching somewhere or anything stupid on my part and then power it on with minimum components.

My last board (AMD) which I used for over 4 years was a gigabyte, it had other issues but nothing like this.

thanks

Darkbreeze · Sep 19, 2014

This seems to be slowly becoming apparent as a common problem on the new X99 Gigabyte boards. I've found several other threads, not by you, on other sites listing the same symptoms. The only resolution so far was in one case they swapped to a newer hard drive or moved the hard drive off the Intel SATA controller onto a seconday controller on the board. Something with the handshake was apparently causing the issue but I don't see a definitive solution there. Try using different SATA headers for the MB connection. Try every one of the headers until you find one that works, or find that none do.

You might also try disabling legacy USB in the BIOS just for shits and giggles.

Phroso · Sep 20, 2014

Darkbreeze :

I disconnected all the drives, starting with mechanical one and then the SSDs too but no progress. I already tried disabling USB in BIOS which did not help, also tried different ports (front panel, ports on the back, etc.).

Gigabyte says they cannot reproduce the issue. So, its either the setup, parts being used or just bad board?

Darkbreeze · Sep 20, 2014

My first thought is that if others are having the same issue, which obviously they are, that it's not the board. But it could be. It's more likely to be hardware though or a setting. I just don't know as I haven't used that chipset to base an opinion on. Does it happen if you use the front panel USB ports? They should be on a different controller than the rear ports.

dbeachy1 · Sep 20, 2014

I am having the exact same problem with this board whenever I try to boot with a USB drive connected -- I've tried two different USB drive adapters as well, with the same result. (This is with the rear ports -- I haven't tested it with the front ports since I don't run with that config anyway.) Sure looks like a BIOS bug to me (I'm using BIOS version F7b). The workaround is to boot with the drive unplugged (or turned off) and then plug it in after the system boots.

I'm also having intermittent issues with my USB keyboard randomly disconnecting and reconnecting (the disconnect/reconnect happens very fast, but it still makes it drop a key sometimes). Same keyboard works fine in my old desktop machine. I'm already running the latest chipset drivers from Gigabyte, and the updated USB drivers that darkbreeze linked are for Windows 7 only according to the readme (and the file does not appear on the Gigabyte support page if I select Windows 8.1 as the OS).

Darkbreeze · Sep 20, 2014

I have sent an email to Gigabyte telling them that there is a similar problem on a growing number of X99 boards and to please have a tech support rep take a look at this thread and see if they can help with the issue. Knowing corporate support methods it probably won't happen, but it was worth a try. Being as you guys can't get past the POST screen there are no crash reports to look at and it has to be related to the BIOS support of hardware I would think.

Phroso · Sep 20, 2014

The latest beta BIOS (F8c) seems to have fixed the issue but I am testing some more to make sure it did fix.

Darkbreeze · Sep 20, 2014

You mean you didn't even try the original suggestion? Amma kick you in the ass. Kidding. If it didn't do it immediately, as it did on previous attempts, then it was likely the problem.

Phroso · Sep 21, 2014

Darkbreeze :

haha

I had the F8a already, but last night I checked and they had the F8c up so I tried that bios which, after testing (about 5 reboots with usb devices/kb plugged in different ports) tells me that the issue is fixed in the F8c version and all prior BIOS versions have the USB bug.

Darkbreeze · Sep 21, 2014

Ah, most excellent. Please post a link to that BIOS file here so other who have that problem with the same board have a head start on the update. Well, I'm glad the issue is corrected and obviously it's something Gigabyte must have come to realize was an issue or it wouldn't have been corrected.

Phroso · Sep 21, 2014

Link to the F8c BIOS which fixed the issue for me:

http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-x99-gaming-g1-wifi_f8c.zip

LJHCPA · Oct 3, 2014

I am having the same USB issue with my Gigabyte X-99 G1. I flashed to the F8c BIOS, but haven't had enough time to see if it is totally fixed. I have 6 external hard drives, 3 USB 3.0 and 3 USB 2.0. The 2.0 drives are connected through a hub, and I found that hub was the problem. Once I disconnected that USB cable the system would boot with the other 3.0 drive connected to the rear panel. I have a Logitech mouse USB sender plugged into the front panel USB 2.0 connector and it will boot with that inserted, but if I put anything else in the front panel USB connectors it will not boot and does the usual power on-power off-rinse and repeat cycle. My bigger problem now is getting the ethernet ports to work at anything over 10 mbps. The "Killer" Atheros port doesn't even show up in the BIOS, and can't be manually forced in Windows to any connection speed higher than 100 mbps. 1GB speed doesn't even show up as an option. Same for the Intel port. (Shows in the BIOS, but only 10 mbps and 100 mbps speeds show.

bigdaddycool99 · Dec 31, 2014

I know its 2 months later, but my solution does imply to the USB problem occurring in X99 motherboards user is facing. It seems like F8C bios update has fixed the problem for the F8C version in Gaming X99 boards from Gigabyte only, I got UD5 x99 board from them and even after the latest bios update to F8, it is STILL not working! The usb is still causing issues, random start loops, etc. The main reason we are facing this issue is cause to create extra USB, the makers are using media hub chip from Asmedia or some other kind of hub to create extra usb hubs and those hubs are causing issue with X99 chip. Now only 1 motherboard maker, Asrock (their Asock Exrreme 4 or Asrock x99 Killer M for example) motherboard connects the usb DIRECTLY to the X99 chip, so thats why they may have lesser usb outlets than others, but those outlets are giving you 100% of their bandwidth (not sharing with others which happens in hub )and there is NO conflict with X99 chip. Thus, you won't have any external usb media conflicts you were facing with other boards. To see if the the motherboard maker is using media hub or connecting usb directly to X99 chip, goto new egg and look under the specs for usb 2.0 and 3.0. Good luck!

FreelancerGamer · Jan 24, 2015

How to Update BIOS and FIX the USB reboot issue with Gigabyte X99 Gaming G1 WIFI Motherboard
[video="https://www.youtube.com/watch?v=yRa0Ih95ftM"][/video]

CTSWindsor · Jan 30, 2015

Hi Everyone,

I know it is now 4 months from the original post - but I have just spent three days to resolve this. I had narrowed it down to the F_USB1 and F_USB2 headers, and would get the continuous booting loop.

I saw the suggestions to upgrade the firmware and used the built in @BIOS program to upgrade, and it upgraded to a bios version revised in December 2014. I was still getting the continuous booting loop and more grey hairs by the minute!

Adament that it was the MB - I went back to my supplier and exchanged the MB for a new one (a real PITA to unbuild and rebuild the PC) and then rubbed my hands in glee as I went to boot it up for the first time. Same thing!!

This time when I upgraded the firmware I used the link provided in this forum..... and it worked! The date for this firmware is 18/09/14 so I dont know what they did between September and December... but to be honest I am just glad it works and I can deliver this PC to the customer.

All I can say is it is the last time I will use a Gigabyte X99 board. I have built around 50 computers in the last year and never had such a drama trying to get the damn thing to work the way it should.

So a big thanks for everyones contribution to this forum - Gigabyte havent got back to me yet, and I wasnt hopeful that they would provide an answer anyway - so without you guys I would still be pulling my hair out. Thanks again.

USB reboot issue with Gigabyte GA-X99-Gaming G1 WIFI mobo

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