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wd ultr passport, not showing up, was then stopped showing ?

Tags:
  • Western Digital
  • Mac Mini
  • Storage
  • External Storage
  • External Hard Drive
Last response: in Storage
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September 18, 2014 11:44:35 PM

have a mac mini, just upgraded to os X6, had an wd passport and it stopped backing up/being recognizedby wd utilities and by mac disk utilities, bumming me out, can't backup.

More about : ultr passport showing stopped showing

a c 120 G Storage
September 18, 2014 11:53:35 PM

Download and install its driver.
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a b G Storage
September 19, 2014 12:38:01 AM

Hey, aag99!

As @i7Baby suggested, you should upgrade the drivers.
Also check if your firmware is up to date:
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmwar...
You can also try a different cable and another mac with the OS version you were using before you upgraded?
If it is recognized there, back everything up from the drive and reformat it:
http://wdc.custhelp.com/app/answers/detail/a_id/291/
Here's something from the WD knowledge base that might help you as well:
http://wdc.custhelp.com/app/answers/detail/a_id/505

Keep us posted with the results! :) 
Good luck!
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!