USB 3.0 Harddrive - Freezes Explorer when Accessing Drive

TRWars

Honorable
Sep 11, 2013
4
0
10,510
TL;DR Whenever I plugin or access my hard-drive, through explorer, device manager, CMD, or any other method, it does not respond and freezes my computers functionality.

I've been trying to troubleshoot this for a while now to no avail, so I;m in need of help.
This is what happens:
The drive "freezes" and is just plain inaccessible. It also kills my internet (Ethernet cable on same MB hub, but also does it on any other hub as well).
I cannot get anything more other than "properties" where it reports all is well.
It lags my start-up significantly, and also wont allow my computer to shut down, freezes at the windows shutdown screen - if I unplug it during shutdown (this is after like 100 attempts without this measure) then my computer shuts down immediately.

The HD is a Hitachi 1TB USB 3.0 - Model Number: HTOLMX3NA10001ABB
I'm using Windows 7 64bit.

Here is what I've tried and what the results were:

  • ■ Unplugging the drive before startup - Everything starts up swimmingly, once i plug in the drive, fail
    ■ Turned off AutoPlay - This resulted in everything starting up correctly, with the drive already plugged in, but then once i tried accessing it through "Add Device" = fail
    ■ CMD access - just stops with the blinking "_" after trying to get to the drive
    ■ Add a device - not popping up
    ■ Device manager - checked the USB hubs and the drivers, all good
    ■ Another Computer - Tried it on my friends machine running Win7 32. same issues appeared
    This made me determine that it is solely the drive, not my machine
    ■Update: Tried accessing the drive through a pre-boot Avast scan - fails

    Update: If i unplug the drive mid freeze - everything pops back to normal...
My only idea is to buy a new drive, and keep attempting to backdoor access the current one so i can copy the files over. But since i cant even get into the current drive, I'm not sure what to do. It has all my windows backups and my whole iTunes library on it - Yeah, its my backup drive....
 
"Yeah, its my backup drive...."

Ooops! You only saved your data to one drive? Then it isn't a backup drive at all. You need at least two copies on separate drives before you can rightly claim to have a backup.

The drive has failed which means only a professional data recovery service can rescue any data from it, and that's going to cost you big time. That's why keeping backups, better still multiple backups, is vital.