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Repeated newtwork failure - I urgently need help as I am housebound and my laptop is my lifeline

Tags:
  • Laptops
  • Connection
September 19, 2014 7:21:03 PM

My laptop (I have windows 8.1 btw) keeps losing connection. I havejust been on eBay for about 15 minutes and I've had to disconnect/reconnect about 20-25 times; IT IS SO FRUSTRATING!! I telephoned my broadband provider, thinking perhaps that the router was faulty, but she changed me to channel 3 I think, and whilst I was checking my emails at the time, it improved to 3/4 of 5 connectivity bars; later that evening trying to watch something on netflix, the problem occurred again and I had to disconnect etc.., 20-30 times for a 40 minute TV programme. I live in a bungalow, so the router is literally metres away from my bedroom. I am disabled, and housebound, so my laptop is my lifeline to the outside world. I'm not very technical at all, so please, if you are kind enough to help, can you give advice in Layman's terms; I would be extremely grateful. Thanks in advance. Sam

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