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Same router and modem, new home... Disconnecting every few minutes.

Tags:
  • Routers
  • Connection
  • Modem
  • DHCP
Last response: in Networking
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September 19, 2014 7:51:47 PM

So I've recently moved to a new home. I brought my same modem and router with me and moved my service here. I never had any issues at the old home. I'm not the most tech savvy but I understand a good bit. I currently work for a data outfit and pull and terminate a lot of cable. I checked the Coax out coming off the pole and followed it into the home and all looks good. All the connections are tight.

The modem gave me a solid connection earlier on a laptop but once I connect the router it all goes downhill. Every few minutes it cuts out and it doesn't seem like anything in particular is triggering it. I factory reset the router and setup my connection again. Hardwired or wireless it loses connection from the router. I have also reset the modem it makes no difference.

Here is the log I keep getting whenever the router loses connection.

09/19/2014 22:25:35 WAN DHCP client send DHCP Release
09/19/2014 22:25:37 WAN connection restarted, please check your internet settings
09/19/2014 22:25:40 WAN DHCP client send DHCP Discover
09/19/2014 22:25:40 WAN DHCP client receive DHCP Offer
09/19/2014 22:25:40 WAN DHCP client send DHCP Request
09/19/2014 22:25:40 WAN DHCP client receive DHCP Ack
09/19/2014 22:25:40 WAN DHCP client get IP xx.xxx.xxx.xxx
09/19/2014 22:26:25 xx:xx:xx:xx:xx:xx get IP xxx.xxx.x.x

More about : router modem home disconnecting minutes

September 19, 2014 8:28:26 PM

Did you call the cable company and get the modem provisioned?
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