We have come across this anomaly a number times, i.e, incompatibility between USB 2.0 & USB 3.0.
Not only affecting printers, but other USB 2.0 devices as well which will refuse to operate when their USB 2.0 cable is connected to a USB 3.0 port. And a change in the cable affords no relief. But experience no difficulty when connected to a USB 2.0 port. And the "problem" USB 3.0 port is not a problem at all - other USB 2.0 devices will be happily compatible with it.
Yes, we're all aware that there is "backward compatibility" between USB 3.0 - USB 2.0. All the specifications and assorted "experts" tell us that. But this incompatibility DOES exist in our experience. Unusual - even rare - but it DOES happen.