Running windows 8.1, did a fresh install on a new hard drive a few months ago. Was installing new drivers today, and my system locked up. Now I am getting a system service_exception_error nvlddmkm.sys when my computer boots up. System does not work.
I chose the troubleshoot option, and tried the refresh your PC option. The drivers installed fine but upon restart, I get a similar error except it does not mention nvlddmkm.sys, it only says system service error. System restore fails.
I then tried reset your PC option, which is basically a fresh install of windows 8.1 as far as I am aware. Exact same issue as after the system refresh. System restore fails again.
I forget exactly when, but at some point during this process, I restarted the computer without trying to install the new nvidia drivers, and I still had launch problems. So it is not necessarily the graphics drivers that are the problem.
The computer had no issues during the initial install of windows 8.1 when I bought it and used it on a new hard drive, and has been working perfectly until today. Any advice on how to troubleshootor fix the issue would be much appreciated. Apologies if my formatting is off, I'm posting this from my phone. Thanks!
I chose the troubleshoot option, and tried the refresh your PC option. The drivers installed fine but upon restart, I get a similar error except it does not mention nvlddmkm.sys, it only says system service error. System restore fails.
I then tried reset your PC option, which is basically a fresh install of windows 8.1 as far as I am aware. Exact same issue as after the system refresh. System restore fails again.
I forget exactly when, but at some point during this process, I restarted the computer without trying to install the new nvidia drivers, and I still had launch problems. So it is not necessarily the graphics drivers that are the problem.
The computer had no issues during the initial install of windows 8.1 when I bought it and used it on a new hard drive, and has been working perfectly until today. Any advice on how to troubleshootor fix the issue would be much appreciated. Apologies if my formatting is off, I'm posting this from my phone. Thanks!
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