[SOUND] 5.1 surround sound not working. Windows 7 x64

Spykerwolf · Sep 20, 2014

Hey guys, hopefully someone can help me. I recently bought Logitech Z506 sounds (5.1).
My motherboard supports 5.1 - http://www.gigabyte.co.nz/products/product-page.aspx?pid=4139#sp

I've got the Realtek HD Audio drivers installed, and currently have 5.1 selected in Realtek Audio Manager, I also have speaker fill checked. When I do a speaker test I can hear sound from all of the speakers.

When I go to control panel / sound and then test it there I can also hear the sound from all of the speakers. It's also set to 5.1 there.

It's really frustrating, but I can't think what I'm doing wrong / missing. Any suggestions??

Windows 7 x 64
i7 4770k
10G DDR3 Ram
Gigabyte GA-Z77X-UD5H
Geforce 780gtx

Cheers
Will

ThatVietGuy · Sep 20, 2014

Spykerwolf :

Hey guys, hopefully someone can help me. I recently bought Logitech Z506 sounds (5.1).
My motherboard supports 5.1 - http://www.gigabyte.co.nz/products/product-page.aspx?pid=4139#sp

I've got the Realtek HD Audio drivers installed, and currently have 5.1 selected in Realtek Audio Manager, I also have speaker fill checked. When I do a speaker test I can hear sound from all of the speakers.

When I go to control panel / sound and then test it there I can also hear the sound from all of the speakers. It's also set to 5.1 there.

It's really frustrating, but I can't think what I'm doing wrong / missing. Any suggestions??

Windows 7 x 64
i7 4770k
10G DDR3 Ram
Gigabyte GA-Z77X-UD5H
Geforce 780gtx

Cheers
Will

So, if you hear sound from all the speakers what's the problem?

Spykerwolf · Sep 20, 2014

When I do a sound test using the windows built in 'sound' program, or realtek sound manager - yes.
Any other programs I use only seems to play music/sound through the front left and right speakers.
It's not using any of the other speakers =(

ThatVietGuy · Sep 20, 2014

Is it the same if you watch a video that's actually 5.1 audio? Like a DVD, for example?

Spykerwolf · Sep 24, 2014

Yup =(. Unfortunately it seems it's not outputting 5.1 for anything.

Beezy · Sep 24, 2014

you don't have the Realtek HD Audio drivers?

Spykerwolf · Sep 24, 2014

I've got them currently installed.

Took 2 screenshots:

http://i.imgur.com/IxrGs7q.png and http://i.imgur.com/iesOWsI.png

Beezy · Sep 24, 2014

Spykerwolf :

Are you toggling settings on your receiver?

Spykerwolf · Sep 24, 2014

I'm sorry what do you mean Beezy?

Beezy · Sep 24, 2014

Spykerwolf :

What kind of speaker set up to you have, do you connect the speakers to a receiver (Which powers them separately from the PC) or straight to the PC? what speakers do you have (model etc).

http://www.bing.com/images/search?q=audio+receiver&qs=n&form=QBIR&pq=audio+receiver&sc=0-0&sp=-1&sk=#view=detail&id=7F0338152630C6346C882FEE0E10B9C205770632&selectedIndex=32

Spykerwolf · Sep 25, 2014

Logitech Z506 speakers

These are the speakers here: http://www.logitech.com/en-nz/product/surround-sound-speakers-z506

Basically all the speakers plug into the subwoofer, and then from the subwoofer it connects into my soundcard. I've also got a cable running from the subwoofer that's basically the 'volume manager' - can't really think of a name for it. A remote maybe? But a wired one.

Beezy · Sep 25, 2014

Spykerwolf :

hmm i would make sure all the right drivers are installed...have you used slimdrivers before?

Spykerwolf · Sep 25, 2014

Slimdrivers? No, what's that?

Beezy · Sep 25, 2014

Its a driver program . it sounds like you have a driver issue, some sort of incomparability

Spykerwolf · Sep 26, 2014

Thanks I'll download it and give it a go. Would you recommend uninstalling the realtek drivers beforehand?

Beezy · Sep 26, 2014

You shouldn't have to but it sounds like a driver bug in gigabytes version of the HD audio manager

My HD audio manager looks like this one whiles yours looks like an older version perhaps

http://img405.imageshack.us/img405/7139/asusrealtekhdgui.jpg

Spykerwolf · Oct 20, 2014

I've just swallowed the fact that it won't work. Just using 2.1 now >.>

Lynnzer · Feb 2, 2016

I know this thread is the same as a lot others where Windows 10 seems to lose the 5.1 sound of the Z506 speakers.
I had my own speakers working well on Windows 7 then I changed to Windows 10 and lost it all down to simple stereo.
I buggered around for ages with trying driver updates, Realtek downloads and all sort of other stuff but like yourself I gave up. In fact I put it down to the Gigabyte MB onboard sound chip so have ordered a soundcard to install.

Now, the Win 7 system is still running on a second drive and I had to go into it to do some admin stuff today. I gave the 5.1 a shot while I was there and it worked well. The noticeable thing was that the sound was controlled by a Via HD Audio Deck.

I switched back to my 2nd drive, downloaded Via HD Audio Deck and installed it. Works wonders.
I have it all functioning now.
Problem solved for me so I hope if anyone else can use this to their advantage they find it on forum.

Spykerwolf · Feb 2, 2016

Hey thanks for the reply, but I've since changed back to 2.1 speakers

[SOUND] 5.1 surround sound not working. Windows 7 x64

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