Random restarts when gaming

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Jordooee

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May 28, 2014
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I have been receiving random restarts for a while now, the problem occurred a few months ago. At first i thought it was my power supply, i replaced it and the problem seemed to go away. A month or so passes and the problem comes back but worse, i suspect the graphics card and replace it. Problem comes back after awhile, slowly becoming more frequent.

This lead me to recently do a clean install of windows 7 and the problem died down a little, i have had 2 restarts so far, having cleaned installed windows 2 days ago.

Windows Memory diagnostic comes up clean however i am unable to do a Memtest at the moment, will do so when i get hold of a USB.

My specs are:
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD FX-6100 31 °C
Zambezi 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 803MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. GA-78LMT-S2P (Socket M2)
Graphics
S22C300 (1920x1080@60Hz)
2048MB ATI AMD Radeon R7 200 Series (Sapphire/PCPartner)
Storage
1863GB Seagate ST2000DM001-1CH164 ATA Device (SATA)
PSU:
CoolerMaster G750M

Windows event log shows:
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

Any idea where the problem is? I doubt over-heating is the issue as the computer comes back on straight away.

I am happy to provide an additional info that may be necessary :)

 
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Melissa A

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Are you running a temp monitor? The PC may turn on, but depending on the game (What game?), the lower load of just booting the system may be low enough that the fans can stabilize it.

I doubt this is the case, but it's somewhere to start. I'd also check to make sure that you're not getting a BSOD, or that System Updates aren't forcing a restart.

I had the System Update causing a restart once. That was a pain to figure out!
 
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Jordooee

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I've tried monitoring my temperature previously but it didn't seem to be the cause. I'll have another look soon and let you know.

I downloaded blue screen viewer and it seems i am getting a blue screen, Although one was not coming up. I can get the crash dmp if that is any help.

I also had updates turned off for a while after the clean install, so i doubt that could be the issue either. I've turned them on now though.
 
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JeckeL

JeckeL

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Jul 19, 2009
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Have you checked inside your case to make sure there is nothing on the motherboard, or a loose screw bouncing around that could cause a short circuit? I would clean out all dust and make sure no wires or anything are touching anything that could cause a short.

Might want to try a different a different sata cable for your HDD and preferably plug it into a different sata port on the motherboard. If you've got more than 1 stick of ram I would also try rotating them

Sounds a lot like a power supply issue with the error 41, kernel - power errors (i'm aware that you replaced it)... what PSU did you have before you got that cooler master?
 
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JeckeL

JeckeL

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It's worth a try, but if event viewer is showing "Event 41 kernel power" and nothing else that usually means that the system straight up died, usually because a critical piece of hardware lost power or wasn't receiving enough... anything that would show up in blue screens should usually be in event viewer as well. If I had to guess I'd say it's PSU related even though he replaced the PSU. Especially if the new one worked fine for a month and then started dying like the old one. I'm not familiar with cooler master PSU's though
 
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Jordooee

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i previously had a 750w CIT PSU.
Also it seems like one of my 4 pin ATX cables was resting on my vga port, they came stuck together and i have no experience with semi-modular (or modular) psus. I seem to have got it out the way now so i'll see if the problem persists.

Also tried moving my sata cables around and my ram previously, but i'll give it another go if this doesn't work out.
 
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josephcreed7

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To test your temps, run FurMark, and Prime95 4hrs. Minimum to stress things. I like to use CPUID HW-MONITOR to see my voltage readings, and temp-pin readings. You can watch the voltage drop off, or the temp increase..etc..
 
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Jordooee

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I really don't think this is a heat issue, the computer restarts when its cold. Opening the case and having an outside fan on it resolved no issues.

Had another restart recently(during virus scan with Microsoft sec essentials), making me doubt the atx cable was the issue. I swapped my ram and changed the sata port my HDD was plugged in to afterwards. once i turned my pc back on it asked to run start up repair, began to repair for awhile then said this problem can't be repaired. Upon restarting it tried to boot from my cd drive (as if there was no windows) then loaded up fine after i restarted it.

Also looking at my voltages for my PSU they are pretty low, however i am unsure if these are accurate as this happened with my old psu, after installing the new one i checked my voltages and they remained unchanged.

This entire ordeal is really pecking my head so any possible suggestions are welcome.

I have posted my minidump folder just in case it points to anything and plan to run a memtest overnight so should have results in the morning.

https://onedrive.live.com/redir?resid=77F8CC62C1C88E3E%21113
 
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Jordooee

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Also just received this bluescreen:

MEMORY.DMP 23/09/2014 00:39:03 CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`09463b30 fffffa80`09463e10 fffff800`02d89db0 x64 C:\Windows\MEMORY.DMP 6 15 7601 423,913,303 23/09/2014 00:43:26
 
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DJASLAN

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JeckeL

JeckeL

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First right click on Computer, go to properties, then click on Advanced system settings in the upper left corner. On the advanced tab, under startup and recovery, click on settings, then un-check "Automatically restart"

Next, open Computer, right click on your HDD, go to properties, click the Tools tab, and under Error-checking click Check now and start it
 
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Jordooee

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automatic restarts have been unchecked for awhile, i have also done various disk checks and whilst they seem to do something the computer is unchanged.

It's started to hang alot even when idle, it crashes for a minute or sometimes longer.

It seems like regardless of my best efforts to figure this out it just keeps getting worse
 
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JeckeL

JeckeL

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Yea that's a pretty strange/random problem which may point to hardware failure... if it was software/driver related there would at least be traces of the problem in event viewer... If I had to guess I'd say HDD or memory... Do you have 1 8GB stick of memory, or two 4GB such that you could switch them around? And do you have a different HDD with windows or some sort of OS on it you could boot to and see if it freezes/reboots?
 
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