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AMD/APU Temps? Driver issues?

Tags:
  • Temperature Monitor
  • Drivers
  • Core Temp
  • AMD
  • CPUs
  • New Build
Last response: in CPUs
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September 21, 2014 9:36:00 PM

New build WIN7u updated.
Asus A88x-plus
AMD/APU A-8 6699 HD 8570D
8GB duel mem
630watts
Asus 1080 monitor.

installed normal, install any ver catalyst drivers reboot..
after windows logo, screen go black, windows still loads to desktop.
monitor looses signal...stand-by,, on to black screen. repeat, then stays on stand by.

reboot safe mode. uninstall HD 8570D display adaptor ..reboot. IT installs Standard VGA driver.
works fine, still can do 1080. but not as it should be.

AND tiny red dots appear, mostly in videos.

Ran prime-after 10 mins was at 105c.. idle.. 48-52...browsing web. 68-78c normal?

PLease any input will help. Im new to this.

More about : amd apu temps driver issues

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September 21, 2014 9:41:46 PM

My recommendation. Try display driver uninstaller here: http://www.wagnardmobile.com/DDU/

Reboot and reinstall using CCC 14.7 beta drivers here: http://support.amd.com/en-us/download/desktop?os=Window...

If the problem persists try reinstalling the physical card and making sure it's fully locked down and all power connectors are completely seated.

Make sure video cables are firmly seated and in good condition.

If no luck, RMA APU.
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September 21, 2014 9:42:32 PM

Those temps are VERY high, what program are you using to check the temps?
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September 21, 2014 9:45:18 PM

I know this seems like a stupid question so forgive me, I'm not trying to indicate anything about you, but you do have the cpu cooler installed and functioning, right? And no overclock? You might double check the BIOS and reset everything to optimal settings.
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September 21, 2014 9:47:10 PM

I for got to say, its in the cpu die. its not a card. 6600 not 6699...
I wil try that, thanks.

and I used speecy at first, then ran HWmonitor to see if they were the same, and they were right on with each other.

so you think its the CPU/APU? I was thinking of RMA the mother board.

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September 21, 2014 9:51:33 PM

Since it works fine in safe mode and installed as standard VGA in windows it's more likely to be an APU issue or something with the driver. If it was a problem with the board I don't think the safe mode environment or a change of drivers would change things much regarding the display.
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September 21, 2014 9:52:31 PM

yes, me and friend, hes build a couple gaming ones. we did everything as should have been, booted first time.

I use this heat sink

http://www.newegg.com/Product/Product.aspx?Item=N82E168...

and he recommended, since my case has 2 front fans and one rear. that I take the rear fan off and put it on the heat sink to have a push pull. bad idea???
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September 21, 2014 9:54:46 PM

I updated my bios to newest, I did have it over clocked , but seems to run same temp regaurdless
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September 21, 2014 9:59:46 PM

I tried to install overdrive, it crashed my pc twice.
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a b à CPUs
September 21, 2014 10:03:43 PM

Generally, when the cpu temp is too high, it shuts everything, like taking off the power chord, when is a software problem you can get a BSOD, a screen freeze, a black screen. How is your pc crashing?
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September 21, 2014 10:18:35 PM

installing 14.7 RC now. if this don't work, I have 2 hard drives. im going to install WINXP on other one and install this to see if it works.
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September 21, 2014 10:57:27 PM

Ok, yes, bad idea. VERY BAD IDEA. Put the fan back on the case as an exhaust. With no exhaust fan, the CPU fan is doing NOTHING except blowing hot air around inside the case and onto the heatsink. You don't need a push pull setup, ever. Push pull has never shown results that were consistently better than either push or pull alone. Plus, with no case exhaust there is no way for anything to ever be cool. Hot air is trapped in there with no exhaust in that rear upper fan location. PUT IT BACK IMMEDIATELY. It's the most important fan in the entire system.
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September 21, 2014 11:41:02 PM

ok thanks, and I tried the 14.7 rc, same thing. also, I download amd overdrive, installed it, and when I go to open it, it initializes , then pc shuts down, just crashes it, then restats to safe mode option and I start normal. boots up normal.
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September 21, 2014 11:53:09 PM

Hm, there is something going on there with the hardware. Did you typo your cpu at the top. There is no A8-6699 cpu.
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September 21, 2014 11:56:31 PM

Are you sure you have the fan on the cpu blowing INTO the heatsink and in the direction of the exhaust? It should be like this and ignore where it says second fan. There should be an exhaust fan where it says back of computer:




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September 22, 2014 12:01:35 AM

yes typo, I meant 6600 a-8 series HD 8570 and yes everything blows to back
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a b \ Driver
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September 22, 2014 12:09:48 AM

I would try a remount. Take the fan and heatsink off, remove the fan from the heatsink, clean the heatsink and cpu lid carefully with rubbing alcohol and a lint free rag. Use a rice grain sized amount of TIM. Loosen the center thumb screw enough to get the four outer screws started for a few threads and then tighten the center thumb screw down all the way. Then tighten the four outer screws down to specification. Also make sure the front case fans are actually sucking air in and not blowing out just to be sure. You never know. If none of that does anything I would then check my voltages in the BIOS. If you can take a screenshot of the temps and voltages in HWinfo and post them here, that might help.
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September 22, 2014 12:23:17 AM

ok thanks.. I know temp is an issue, but it wont solve the problem of the black screen when I install the display driver and reboot. I am ready to RMA. I was wondering it what would be the problem, what to RMA. mobo or cpu? what would you do?
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September 22, 2014 12:36:52 AM

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September 22, 2014 12:47:46 AM

APU. The screen doesn't black out until it tries to load windows right? Try going into the BIOS and making sure the iGPU is enabled as the primary display adapter and not PEG or PCI.
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September 22, 2014 12:53:50 AM

yes I did that a couple days ago, have installed every driver they have for this apu. i already have tried it, but should i keep it on "force" what you think of the temps and voltages?
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September 22, 2014 1:10:30 AM

I think it's definitely too high.
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September 22, 2014 1:21:49 AM

so you think I should RMA my CPU? and not my mobo? you have any idea what the red dots are on my screen? mainly in the darker areas
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September 22, 2014 1:31:48 AM

Are there dots or other visual problem during POST or in BIOS? If not, it's more probable that the APU is the problem than the motherboard. I still think since the device works fine when installed as a generic vga device or in safe mode that it's likely to be a driver issue but if it's not, then the APU is the more likely cause. At least to my experience. Somebody else might have more insight into the problem than I do.
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September 22, 2014 6:11:42 AM

yes I do see some red dots in the bios. im going to hook ps3 up it and see then too
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September 22, 2014 8:41:02 AM

That article is from 2010 and is not relevant to your situation. The CCC 14.4 and 14.7 are the correct drivers for your rig. If they don't work right you either have an issue with faulty hardware or a bad installation of the OS. You might even want to try reinstalling the operating system since you've updated the BIOS after the original installation and see if there are further issues before you try to RMA. Did you originally do a clean install or did you install from a restore partition?
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September 22, 2014 9:08:23 AM

oh ok, Yea I did a fresh install, formatted and retried several things. reformatted..ect.. then I use another HD with win 7 on it. and tried that one too.
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September 22, 2014 9:20:11 AM

Have you tried a Windows 8 install or have you only tried Windows 7? Also, I don't know what versions of drivers you've tried, but the AMD APU's don't use the same software as the desktop GPU's. Here is the correct page for the drivers:

http://support.amd.com/en-us/kb-articles/Pages/desktop-...
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September 22, 2014 9:33:16 AM

I will try that one now. I only have win 7 and xp
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September 22, 2014 10:31:57 AM

Ok, I uninstalled the CCC, to safemode, run DDU. boot normal, installed the driver from the link, reboot. win starts, monitor goes to standby, then blue screen "HDMI no signal" then on, then standby. reboot to safe mode. uninstall display driver.. reboot to normal. still in 1080 res. win installs standard VGA.

in device manager- "unknown device" Yellow. so i update it, go into the chipset driver i got from asus website for my MOBo. go into drivers folder and its installs the SM bus. everything normal, just dont have the HD 8570D display driver installed. only the Standard VGA it installed for me. and of course i get the red special dots in videos. mostly in shadows places or darker spots on screen.

what would you RMA, mobo or cpu? i can screen shot anything you need if it will help
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September 22, 2014 1:29:51 PM

Just did a clean install winXP, same thing.
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Best solution

a b \ Driver
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September 22, 2014 3:26:01 PM

Anybody feel free to correct me if you disagree, but I think I would RMA the APU without further ado. I guess there is a chance something in the PCI circuit for the iGPU on the board could be the issue but since it works fine in VGA mode I just don't see how it can't be the APU. This one actually has me kinda stumped since even with an APU problem it should be consistent, even with the VGA drivers.
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September 22, 2014 7:51:36 PM

thanks, yea I RMA the cpu already. the only consistent thing is , I still see the red dots with the VGA. and of course its not true HD even in 1080res.
plus AMD has a small pop up telling me my display driver is not up to date. :/ 
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a b \ Driver
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September 22, 2014 8:39:09 PM

Good luck bro. If the new APU doesn't solve the problem let me know and we'll try to find other answers for you.
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October 2, 2014 8:21:47 AM

haha, so I RMA the CPU/APU., it goes back and a few days later i get email from newegg "RMA damaged" pfft. the pins are bent. WTF. The pins wee fine when i sent it back. So i cussed the instant messenger for about an hour, then the supervisor in an email. bottom line.

they wont do anything for me since they say the pins were bent when they got it. their sending it back.
SO i ordered a A10-6800 form Tiger direct. be here Fri or nxt week.... man i hope i dont get the same problem.....
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October 2, 2014 12:58:11 PM

The Egg has been declining steadily in customer support and satisfaction over the course of the last year or so. I've had at least three or four issues with them that they refused to resolve and two other occasions when they refused to give me product specific information related to revisions of products they were currently shipping. I was trying to confirm revision compatibility information both times and they flat refused to help or even try to get the information. I've pretty much stopped purchasing from them and have been using Amazon more than I used to but have been using NCIX for a lot of stuff. NCIX has been extremely helpful in all phases.
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October 6, 2014 3:49:27 PM

I went ahead and purchased the A10 6800 CPU/APU installd it, win7 new install. installed Catalyst 14.9 version. reboot. SAME THING. l loose signal to HDMI adfter windows logo...

ANY ADVICE on what it could be?

also, i get tiny red dots randomly in the darker areas of what is displayed,
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October 6, 2014 7:02:16 PM

Well, that leaves only the motherboard or monitor. Have you tried a different monitor? If you can borrow or if you have, a different monitor, and it still does the same thing then it pretty much has to be the motherboard.
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October 6, 2014 7:03:55 PM

Do the red pixels flicker or do they remain solid?
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October 6, 2014 7:18:24 PM

yes the dots flicker, like little speckles, mostly in dark areas . they even do it in the bios.
I have been using the monitor on PS3, connected HDMI. NO PROBLEMS!

and i have already taken the mobo out and packed up ready to RMA it tomorrow.

a friend said i may have to get an DVI adapter to the Mobo. I dont have DVI on Monitor.

i dunno, im lost

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a b \ Driver
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October 6, 2014 8:10:13 PM

Yeah, it seems RMA the motherboard or use a discrete card. Do you perhaps know somebody with a discrete graphics card you could borrow, even a cheap one, to see if the dots still appear. If they appear using a GPU card then you know it's the motherboard. That would leave you with the options to RMA the board, which you're already doing, or purchase a GPU card, which would eliminate the issue as well as give you a more powerful graphics solution with faster gaming performance anyhow.
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October 6, 2014 9:00:13 PM

no, i really dont know anyone with a card. yea Newegg screwed me around already and im running out of time for RMA. so last option with them to rma the board I dont think its the monitor, seems it works well with PS3 connected HDMI. besides all that, it wont accept the HD display adaptor. assuming its all the same problem. well next week, when i get the board back. and it dont work, i guess ill be on the phone alot with AMD and asus. asus techs are elementry /
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October 6, 2014 9:03:19 PM

Well, you have a new APU and you know the monitor works with the PS3. So it has to be the motherboard. Unless, are you using the same HDMI cable for both the PS3 and the PC? If not, maybe the stupid cable is bad.
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October 6, 2014 9:22:47 PM

yes, same cable. i also thought about a torrented win7. :/  but it worked perfecr for over a yr. or as my friend said. get a DVI adapter to the mobo.
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October 6, 2014 9:29:44 PM

If it's a problem with the PCIe graphics lanes from the APU, it probably won't matter if you use HDMI, DVI or VGA on the motherboard. It might, but the same problem might still be present with all three outputs if it has a common issue on the board.
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