AMD/APU Temps? Driver issues?

DexxMann · Sep 22, 2014

New build WIN7u updated.
Asus A88x-plus
AMD/APU A-8 6699 HD 8570D
8GB duel mem
630watts
Asus 1080 monitor.

installed normal, install any ver catalyst drivers reboot..
after windows logo, screen go black, windows still loads to desktop.
monitor looses signal...stand-by,, on to black screen. repeat, then stays on stand by.

reboot safe mode. uninstall HD 8570D display adaptor ..reboot. IT installs Standard VGA driver.
works fine, still can do 1080. but not as it should be.

AND tiny red dots appear, mostly in videos.

Ran prime-after 10 mins was at 105c.. idle.. 48-52...browsing web. 68-78c normal?

PLease any input will help. Im new to this.

Darkbreeze · Sep 22, 2014

My recommendation. Try display driver uninstaller here: http://www.wagnardmobile.com/DDU/

Reboot and reinstall using CCC 14.7 beta drivers here: http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064#amd-catalyst-packages

If the problem persists try reinstalling the physical card and making sure it's fully locked down and all power connectors are completely seated.

Make sure video cables are firmly seated and in good condition.

If no luck, RMA APU.

mlga91 · Sep 22, 2014

Those temps are VERY high, what program are you using to check the temps?

Darkbreeze · Sep 22, 2014

I know this seems like a stupid question so forgive me, I'm not trying to indicate anything about you, but you do have the cpu cooler installed and functioning, right? And no overclock? You might double check the BIOS and reset everything to optimal settings.

DexxMann · Sep 22, 2014

I for got to say, its in the cpu die. its not a card. 6600 not 6699...
I wil try that, thanks.

and I used speecy at first, then ran HWmonitor to see if they were the same, and they were right on with each other.

so you think its the CPU/APU? I was thinking of RMA the mother board.

Darkbreeze · Sep 22, 2014

Since it works fine in safe mode and installed as standard VGA in windows it's more likely to be an APU issue or something with the driver. If it was a problem with the board I don't think the safe mode environment or a change of drivers would change things much regarding the display.

DexxMann · Sep 22, 2014

yes, me and friend, hes build a couple gaming ones. we did everything as should have been, booted first time.

I use this heat sink

http://www.newegg.com/Product/Product.aspx?Item=N82E16835214023

and he recommended, since my case has 2 front fans and one rear. that I take the rear fan off and put it on the heat sink to have a push pull. bad idea???

DexxMann · Sep 22, 2014

I updated my bios to newest, I did have it over clocked , but seems to run same temp regaurdless

mlga91 · Sep 22, 2014

HWmonitor doesn't give acurate readings on apus, try amd overdrive to check your temps:

http://www.amd.com/en-us/markets/game/downloads/overdrive

Here is also a quick guide for that:

http://www.tomshardware.com/faq/id-2122665/understanding-temperature-amd-cpus-apus.html

DexxMann · Sep 22, 2014

I tried to install overdrive, it crashed my pc twice.

mlga91 · Sep 22, 2014

Generally, when the cpu temp is too high, it shuts everything, like taking off the power chord, when is a software problem you can get a BSOD, a screen freeze, a black screen. How is your pc crashing?

DexxMann · Sep 22, 2014

installing 14.7 RC now. if this don't work, I have 2 hard drives. im going to install WINXP on other one and install this to see if it works.

Darkbreeze · Sep 22, 2014

Ok, yes, bad idea. VERY BAD IDEA. Put the fan back on the case as an exhaust. With no exhaust fan, the CPU fan is doing NOTHING except blowing hot air around inside the case and onto the heatsink. You don't need a push pull setup, ever. Push pull has never shown results that were consistently better than either push or pull alone. Plus, with no case exhaust there is no way for anything to ever be cool. Hot air is trapped in there with no exhaust in that rear upper fan location. PUT IT BACK IMMEDIATELY. It's the most important fan in the entire system.

DexxMann · Sep 22, 2014

ok thanks, and I tried the 14.7 rc, same thing. also, I download amd overdrive, installed it, and when I go to open it, it initializes , then pc shuts down, just crashes it, then restats to safe mode option and I start normal. boots up normal.

Darkbreeze · Sep 22, 2014

Hm, there is something going on there with the hardware. Did you typo your cpu at the top. There is no A8-6699 cpu.

Darkbreeze · Sep 22, 2014

Are you sure you have the fan on the cpu blowing INTO the heatsink and in the direction of the exhaust? It should be like this and ignore where it says second fan. There should be an exhaust fan where it says back of computer:

DexxMann · Sep 22, 2014

yes typo, I meant 6600 a-8 series HD 8570 and yes everything blows to back

Darkbreeze · Sep 22, 2014

I would try a remount. Take the fan and heatsink off, remove the fan from the heatsink, clean the heatsink and cpu lid carefully with rubbing alcohol and a lint free rag. Use a rice grain sized amount of TIM. Loosen the center thumb screw enough to get the four outer screws started for a few threads and then tighten the center thumb screw down all the way. Then tighten the four outer screws down to specification. Also make sure the front case fans are actually sucking air in and not blowing out just to be sure. You never know. If none of that does anything I would then check my voltages in the BIOS. If you can take a screenshot of the temps and voltages in HWinfo and post them here, that might help.

DexxMann · Sep 22, 2014

ok thanks.. I know temp is an issue, but it wont solve the problem of the black screen when I install the display driver and reboot. I am ready to RMA. I was wondering it what would be the problem, what to RMA. mobo or cpu? what would you do?

DexxMann · Sep 22, 2014

Darkbreeze · Sep 22, 2014

APU. The screen doesn't black out until it tries to load windows right? Try going into the BIOS and making sure the iGPU is enabled as the primary display adapter and not PEG or PCI.

DexxMann · Sep 22, 2014

yes I did that a couple days ago, have installed every driver they have for this apu. i already have tried it, but should i keep it on "force" what you think of the temps and voltages?

Darkbreeze · Sep 22, 2014

I think it's definitely too high.

DexxMann · Sep 22, 2014

so you think I should RMA my CPU? and not my mobo? you have any idea what the red dots are on my screen? mainly in the darker areas

Darkbreeze · Sep 22, 2014

Are there dots or other visual problem during POST or in BIOS? If not, it's more probable that the APU is the problem than the motherboard. I still think since the device works fine when installed as a generic vga device or in safe mode that it's likely to be a driver issue but if it's not, then the APU is the more likely cause. At least to my experience. Somebody else might have more insight into the problem than I do.

AMD/APU Temps? Driver issues?

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