Office 2010 requesting re-activation get error

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jimmyboy

jimmyboy

Distinguished
Sep 25, 2008
9
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I just upgraded my MB CPU and Memory and Win 7 and Office 2010 requested re-activation. Windows went without a hitch but Office gave me an error. Both are MAK codes. Any suggestions appreciated.
 
Solution
capt_taco


Are either of them OEM versions, or is perhaps one the full retail copy?

Basically, if it's an OEM version, it's tied to that same machine permanently, and changing the motherboard will make it think it's a "new" machine and something improper is going on. Then it will give you an activation phone number to call, or you can live chat with a Microsoft tech, and they will basically verify that you are not trying to make an illegal copy. They can be quite thick and aggressive about this.

Make sure that if you have an OEM copy, you tell...
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capt_taco

capt_taco

Splendid
Aug 5, 2009
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Are either of them OEM versions, or is perhaps one the full retail copy?

Basically, if it's an OEM version, it's tied to that same machine permanently, and changing the motherboard will make it think it's a "new" machine and something improper is going on. Then it will give you an activation phone number to call, or you can live chat with a Microsoft tech, and they will basically verify that you are not trying to make an illegal copy. They can be quite thick and aggressive about this.

Make sure that if you have an OEM copy, you tell them in no uncertain terms that components were replaced due to a motherboard failure and you are doing it as a recovery install. Otherwise, they can and will claim that new motherboard or new hard drive = new computer, and thanks, but buy a new copy because it's a "different" machine.

I went through the above when trying to reinstall Vista on an old machine whose hard drive went kaput, and the Microsoft rep kept insisting over and over that I needed to buy a new copy; you have to be very firm. (Of course, this rocket scientist also claimed that Vista was out of support and no new updates were being issued ever ... when I told her it was supported through 2017, she asked what website I'd gotten that information from, and I told her "microsoft.com." That sure caused her to get defensive.)

Anyway, the point is, don't take any crap from those people, and stick with the malfunction story.
 
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Solution
G

GhislainG

Titan
Jul 16, 2008
23,962
5
74,965

If you are the contact for the organization that owns the volume licenses, then you should get in touch with Microsoft.
 
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