Computer Stuck At HP Logo - Can't Access BIOS

elfin8er · Sep 23, 2014

I have a p7-1436s computer from HP. I just got a gpu for it today. I was ready to put it in, so I powered it down, and installed the video card. I plugged my monitor in, and turned the computer back on. It showed the HP logo like usual, but it just hung there for a half hour. I decided to try and take the video card out, and make sure it'd still boot from the integrated graphics. Again, after turning it on, the computer hung at the HP logo. Thinking it was some hard drive issue, I tried booting into the bios by pressing the F10 key repetitively after pressing the power button. Again, the computer hung at the HP screen. I also tried F6, F2, Delete, and ESC. All give the same result. I then tried unplugging all SATA connections to see if I'd get any errors. Again, the computer just hung at the HP logo. I then tried clearing the CMOS, again without success. I'm running out of ideas, and really scared that I may have fried my computer somehow ;( Any idea for anything know can try?

MeteorsRaining · Sep 23, 2014

Have you actually connected the monitor to the GPU? Also, I'm not sure what GPU are you trying to run on 300W PSU.

elfin8er · Sep 23, 2014

Yes, the monitor was connected to the GPU, and it did show the HP logo, but nothing else. I've also tried completely removing the GPU and running off of the integrated graphics with the same result.

By the way, I didn't think it was relevant, but I've replaced the power supply with a 500W PSU from corsair. The system worked perfectly for several weeks after installing the PSU. The GPU I tried installing was a Radian R9 270.

MeteorsRaining · Sep 23, 2014

It should actually work on 500W, that's plenty for that GPU. Have you disabled iGPU before installing card? coz that's recommended.

elfin8er · Sep 23, 2014

No, I didn't see an option for igpu when I was still able to get into the bios. However, that doesn't seem to be a reason for the symptoms my computer is having...

MeteorsRaining · Sep 23, 2014

iGPU means integrated graphics. Well, can you, under any circumstances, get to your BIOS?

elfin8er · Sep 23, 2014

I don't appear to be able to, no. The GPU isn't even installed at the moment. Just running off of the VGA port on the motherboard.

MeteorsRaining · Sep 23, 2014

Try using the 300W PSU back, without GPU and everything like when it came assembled.

elfin8er · Sep 23, 2014

I guess I can give that a go, but it really doesn't seem like a PSU issue. The system had been working for weeks with the new power supply without any issue, and all of the fans are spinning, and the HP logo is displayed. Seems more like a motherboard, or possibly a hard drive issue. Thanks for your help so far though.

MeteorsRaining · Sep 23, 2014

Doesn't really work that way. What new thing did you add? GPU, what does it strain most? PSU. HDD is unaffected by GPU, MoBo can support the GPU fairly well too. So why not start with the most likely to happen issue.

mbarnes86 · Sep 23, 2014

Hi

You said powered down before fitting gpu into PCI-e slot
Did you disconnect mains power or use switch on psu

If not you may have caused damage to motherboard

With psu atx 24 pin cable and ATX 12v ( 4 pin or 4 + 4 pin ) no external gpu and after reset CMOS (and no hard disk connected) it should start up and ask for a bootable device unless the motherboard or CPU are faulty

Regards
Mike Barnes

elfin8er · Sep 23, 2014

Tried switching back to the 300W power supply. Same result. Stuck at the HP logo. I'll keep this PSU installed for now to eliminate the possible PSU problem.

MeteorsRaining · Sep 23, 2014

I have an old HP C2D pre-built, which had such issues back in 2013. What worked for me was, just when the PC powers on, press the DVD writer eject button as quickly as possible before HP Logo comes on, and it went through the HP logo to BIOS!

elfin8er · Sep 23, 2014

@mbarnes86 I shut down the computer from within Windows (8). After the computer seemed to be finished shutting down, I flipped the power switch on the psu followed by unplugging it. Come to think of it, it seems possible that the OS may have finished shutting down, however the rest of the system may not have... anything I can do at this point if that is the case?

elfin8er · Sep 23, 2014

@MeteorsRaining I tried ejecting the disk drive right after hitting the power button like you said. The drive popped out as expected, but no bios. I also tried removing the keyboard which would normally cause an error while booting, but no error was shown. I'm really beginning to think it's a motherboard issue.

Would it be possible to reinstall the bios, and could that solve my problem? I've always tried to stay away from updating the bios, but I seem to be out of options at this point.

MeteorsRaining · Sep 23, 2014

Actually, if Drive is opening, it means MoBo is active, try flashing BIOS, it should work, we're out of options anyways.

elfin8er · Sep 23, 2014

Alright. I guess I'll give it a go. Is it possible to do it without being able to access my bios or boot into windows though? Could you try to point me in the right direction?

MeteorsRaining · Sep 23, 2014

Sadly, from what I've just searched, no. Try this first:
http://www.hardwarecanucks.com/forum/guides-how-tos/914-10-step-no-post-bios-recovery-guide.html

elfin8er · Sep 23, 2014

Tried everything I could from the guide you linked to except for the 24 hour hard CMOS reset. I doubt I could get in touch with anybody with the same mobo that could flash me a new chip. Even if I could, I think it may just be better to replace the mobo and/or the cpu. I've always hated this mobo anyways. Thank you so much for your help. I guess replacing my mobo is my only other option?

elfin8er · Sep 23, 2014

Alright, well I got the GPU up and running on a different system, but I'd still like to revive my original system, preferably getting a new mobo as well as a new CPU. If you'd like to help me pick them out, feel free to PM me, though don't feel pressured to do so. Thanks again for your help!

MeteorsRaining · Sep 23, 2014

Sorry for late reply. Time zones are different. I'm pretty sure it's the mobo now. What's your budget?

elfin8er · Sep 23, 2014

No problem. I don't want to spend a whole lot more than 300 dollars, but 400 is my absolute limit. Like I said, I'd like to also replace the CPU while I'm at it. I'm not too picky about either. I'd like a motherboard with a few more options than my current one. I couldn't even overclock my CPU with my current mobo. Of course it also has to be compatible with everything. I already stated my GPU. My power supply is a Corsair CX500. I'd like at least two SATA ports, but I'm sure all mobo's have at least that now adays. I've got a single stick of 8GB of RAM at the moment, so it needs to support that (more of course is nice). Most all of this seems standard. One last thing, I'd like to go with AMD. I'm thinking ~100 for the motherboard, and ~200 for the CPU? You're the professional though.

MeteorsRaining · Sep 24, 2014

Actually $300-400 is a great budget, completely fine for any high end combo. Firstly, all the features you mentioned are pretty much standard. You'd get 4 to 6 SATA ports, if not more. M.2 and other features too like eSATA. RAM stick will be accommodated, all will support upto 32GB memory.

Main thing now, why AMD? Actually, I'd stay away from AMD if I have a poor quality PSU like CX, Intel is more power efficient and you can either get OCable 4690k if you want to OC with a GREAT MoBo, which's nothing short of the best in gaming. It'd support even SLI 980 in future, with better PSU ofcourse. Or Xeon + MoBo if you don't want to OC. That'd all be lot better than FX 8, which runs hotter and consumes more energy.

Some egs of Intel combos:

OCable combo with CPU cooler, would defeat any given FX (even FX 9):

CPU: Intel Core i5-4690K 3.5GHz Quad-Core Processor ($224.73 @ OutletPC)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($28.52 @ OutletPC)
Motherboard: Asus Z97M-PLUS Micro ATX LGA1150 Motherboard ($126.99 @ Amazon)
Total: $380.24

Non OCable combo:

CPU: Intel Xeon E3-1241 V3 3.5GHz Quad-Core Processor ($270.94 @ SuperBiiz)
Motherboard: Asus H97M-PLUS Micro ATX LGA1150 Motherboard ($104.99 @ Amazon)
Total: $375.93

Also, I know they're on the higher side of your budget, some combos close to like $350, OCable:

CPU: Intel Core i5-4690K 3.5GHz Quad-Core Processor ($224.73 @ OutletPC)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($28.52 @ OutletPC)
Motherboard: Gigabyte GA-Z97MX-Gaming 5 Micro ATX LGA1150 Motherboard ($106.98 @ NCIX US)
Total: $360.23

Non OCable:

CPU: Intel Xeon E3-1231 V3 3.4GHz Quad-Core Processor ($247.94 @ SuperBiiz)
Motherboard: Asus H97M-PLUS Micro ATX LGA1150 Motherboard ($104.99 @ Amazon)
Total: $352.93

You'd go with FX 8 only if funds are an issue, for high end setup, Intel all the way

elfin8er · Sep 24, 2014

I guess you're right. It's time to go Intel. I was comparing the two OCable mobos, and it appears that the Asus board is 9.6" x 8.8". Would that fit correctly it my case? It appears that my current mobo is 9.6" x 9.6". Thank you again for the help. I really appreciate it.

MeteorsRaining · Sep 24, 2014

Your case supports uATX MoBos (micro ATX) and that is a standard mATX dimension, all mATX may not be square, it should fit.

Computer Stuck At HP Logo - Can't Access BIOS

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