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Keep getting 0*00000019 Error

Tags:
  • Hardware
  • Computers
  • Software
Last response: in Windows 7
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September 23, 2014 12:28:56 PM

A problem has been detected and windows has been shut down to prevent damage
to your computer.
BAD_POOL_HEADER
If this is the first time you've seen this stop error screen.
restart your computer. If this screen appears again follow
these Steps:
Check to make any new hardware or software is properly installed.
If this is a new installation. ask your hardware or software manufacturer
for any windows updates you might need.
If problems continue. disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components. restart
your computer. Press F8 to select Advanced Startup Options. and then
select safe mode.
Technical information
*** Stop : 0*00000019 (0*0000000000000020.0*FFFFFF8AD315D0, 0*xFFFFF8A00AD3162.0
*0000000005050302)


Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk : 100


I keep getting it at random when browsing the internet. First time the blue screen came up when I was using Handbrake then the screen went black and then got this error 3 times while I was using handbrake. I uninstalled it and still keeping getting the error?

More about : 00000019 error

September 23, 2014 12:30:48 PM

Zip the dmp files upload them somewhere. Then post the link
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September 23, 2014 1:04:15 PM

Paul NZ said:
Zip the dmp files upload them somewhere. Then post the link


How do I do that? I'm not that great with computer's.
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Related resources
September 23, 2014 1:07:13 PM

go to C:\windows\minidump zip these. Then upload them to somewhere like onedrive then post the link
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October 16, 2014 5:24:39 PM

amdk8.sys is crashing. ntoskrnl.exe is crashing. And nvstor64.sys is crashing I think thats your SATA drivers

Your modem drivers are a bit old from 2009

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October 16, 2014 5:33:28 PM

Paul NZ said:
amdk8.sys is crashing. ntoskrnl.exe is crashing. And nvstor64.sys is crashing I think thats your SATA drivers

Your modem drivers are a bit old from 2009


This is the new minidump that I got recently
https://drive.google.com/file/d/0B3t9pHW8miXfbmVoOUlWVX...
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Best solution

October 16, 2014 5:39:14 PM

Thats nvstor64.sys again update your sata drivers I think they are, or chipset drivers. If Nvidia firewall is installed uninstall it
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October 16, 2014 6:42:56 PM

Paul NZ said:
Thats nvstor64.sys again update your sata drivers I think they are, or chipset drivers. If Nvidia firewall is installed uninstall it


Can you explain step by step
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October 16, 2014 7:29:20 PM

Find out what the chipset drivers are. Theyre either on the mobo makers site or the Nvidia site
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!