Steam fails to run on Ubuntu

Toggle sidebar Toggle sidebar
572

572

Reputable
Jun 19, 2014
61
0
4,630
I'm on Ubuntu 14.04 LTS

I just installed a steam client(Steam (steam-launcher)) from the software center.
When I first start the software, it shows up like so.

3Qbxv.jpg


However, it shut down when I choose "LOGIN TO AN EXISTING ACCOUNT"(the three options go with the same result).
Not only this application, some others such as garena+ also shut down when I click on something
I've tried to reinstall it from the web and software center

The following is what codes I got by launching it from terminal :

ng572@572Home:~$ steam

Running Steam on ubuntu 14.04 64-bit

STEAM_RUNTIME is enabled automatically

Installing breakpad exception handler for appid(steam)/version(1409240101_client)

Installing breakpad exception handler for appid(steam)/version(1409240101)

Installing breakpad exception handler for appid(steam)/version(1409240101)

Gtk-Message: Failed to load module "overlay-scrollbar"

Gtk-Message: Failed to load module "unity-gtk-module"

Gtk-Message: Failed to load module "overlay-scrollbar"

Gtk-Message: Failed to load module "unity-gtk-module"

Installing breakpad exception handler for
appid(steamwebhelper)/version(20140828032355)

Installing breakpad exception handler for
appid(steamwebhelper)/version(1409196235)

[0923/222329:ERROR:nss_util.cc(1018)] Failed to load NSS libraries.

Installing breakpad exception handler for
appid(steamwebhelper)/version(20140828032355)

Installing breakpad exception handler for
appid(steamwebhelper)/version(1409196235)

Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-
double matrix element

Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-
double matrix element

Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw
unknown, expected number

^AInstalling breakpad exception handler for appid(steam)/version(1409240101)

Installing breakpad exception handler for appid(steam)/version(1409240101)

Installing breakpad exception handler for appid(steam)/version(1409240101)

Installing breakpad exception handler for appid(steam)/version(1409240101)

Installing breakpad exception handler for appid(steam)/version(1409240101)

[0923/222330:ERROR:renderer_main.cc(227)] Running without renderer sandbox

[0923/222330:ERROR:renderer_main.cc(227)] Running without renderer sandbox

Uploading dump (out-of-process) [proxy '']

/tmp/dumps/assert_20140923222328_1.dmp

/home/ng572/.local/share/Steam/steam.sh: line 730: 13574 Segmentation fault
(core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"

[0923/222330:WARNING:content_browser_client.cc(499)] No browser info matching
frame process id 2 and routing id 1

[0923/222330:WARNING:content_browser_client.cc(499)] No browser info matching
frame process id 2 and routing id 1

[0923/222330:WARNING:content_browser_client.cc(499)] No browser info matching
frame process id 1 and routing id 1

[0923/222330:WARNING:content_browser_client.cc(499)] No browser info matching
frame process id 2 and routing id 1

Requested Force create but SharedObjectMutex already created

Forced create but already created for SharedObjectEvent

Forced create but already created for SharedObjectEvent
 
Solution
JOHNN93
system settings ,software and updates ,aditional drivers tab.
if you installed a driver from nvidia it should say continue using driver or some message like that
select a open source driver and restart.
if this does not work i found this http://ubuntuforums.org/showthread.php?t=2209830
it tells you how to uninstall nvidia drivers at the botom of the thread.
and tells you what steps to folow for fixing your problem.
one other thing i would advise you to install the 32 bit librarys and if you type ctrl-alt-f1 you can press alt-f7 to return to the desktop if you get lost.
if you do not know how to navigate in the terminal do not do anything if you are not comfortable.
open a terminal and type uname -a you should see x86_64 GNU/Linux at...
Sort by date Sort by votes
572

572

Reputable
Jun 19, 2014
61
0
4,630


Sorry but I get this by doing "sudo apt get update" (I skipped the password line) :

ng572@572Home:~$ sudo apt get update
E: Invalid operation get


Also the "sudo apt-get dist-upgrade" :

ng572@572Home:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.


And lastly the "Idconfig" :

ng572@572Home:~$ ldconfig
/sbin/ldconfig.real: Can't create temporary cache file /etc/ld.so.cache~: Permission denied
 
Upvote 0 Downvote
JOHNN93

JOHNN93

Honorable
Oct 3, 2013
1,030
0
11,960
sorry sorry mistyped it
sudo apt-get update
and you need to run the other command with sudo
sudo ldconfig
you run sudo to be granted superuser access known as root .
because root is disabled by default in Ubuntu during the installation no root password was specified.only user password.
well you can bypass this and type sudo -i and use your password and you will see the terminal change to root.
although if you do not know what you are doing you can do some relay bad stuff to your system.a mistype and thing are gone.the terminal will not forgive.
 
Upvote 1 Downvote
572

572

Reputable
Jun 19, 2014
61
0
4,630


Thanks for telling me that
Still, I can't run steam, but does the below output tell me it fails?

ng572@572Home:~$ sudo apt-get update
Ign http://dl.google.com stable InRelease
Hit http://dl.google.com stable Release.gpg
Hit http://dl.google.com stable Release
Hit http://dl.google.com stable/main amd64 Packages
Hit http://dl.google.com stable/main i386 Packages
Ign http://dl.google.com stable/main Translation-en
Hit http://repo.steampowered.com precise InRelease
Ign http://security.ubuntu.com trusty-security InRelease
Ign http://hk.archive.ubuntu.com trusty InRelease
Ign http://ppa.launchpad.net trusty InRelease
Ign http://extras.ubuntu.com trusty InRelease
Get:1 http://security.ubuntu.com trusty-security Release.gpg [933 B]
Hit http://repo.steampowered.com precise/steam Sources
Ign http://hk.archive.ubuntu.com trusty-updates InRelease
Ign http://ppa.launchpad.net trusty Release.gpg
Hit http://extras.ubuntu.com trusty Release.gpg
Get:2 http://security.ubuntu.com trusty-security Release [59.7 kB]
Ign http://hk.archive.ubuntu.com trusty-backports InRelease
Ign http://ppa.launchpad.net trusty Release
Hit http://repo.steampowered.com precise/steam amd64 Packages
Hit http://extras.ubuntu.com trusty Release
Hit http://hk.archive.ubuntu.com trusty Release.gpg
Hit http://extras.ubuntu.com trusty/main Sources
Hit http://repo.steampowered.com precise/steam i386 Packages
Get:3 http://hk.archive.ubuntu.com trusty-updates Release.gpg [933 B]
Ign https://private-ppa.launchpad.net trusty InRelease
Get:4 http://security.ubuntu.com trusty-security/main Sources [44.9 kB]
Hit http://extras.ubuntu.com trusty/main amd64 Packages
Hit http://hk.archive.ubuntu.com trusty-backports Release.gpg
Hit http://extras.ubuntu.com trusty/main i386 Packages
Hit http://hk.archive.ubuntu.com trusty Release
Get:5 http://security.ubuntu.com trusty-security/restricted Sources [14 B]
Get:6 http://hk.archive.ubuntu.com trusty-updates Release [59.7 kB]
Get:7 http://security.ubuntu.com trusty-security/universe Sources [10.8 kB]
Get:8 http://security.ubuntu.com trusty-security/multiverse Sources [700 B]
Get:9 http://security.ubuntu.com trusty-security/main amd64 Packages [144 kB]
Hit https://private-ppa.launchpad.net trusty Release.gpg
Hit http://hk.archive.ubuntu.com trusty-backports Release
Ign http://repo.steampowered.com precise/steam Translation-en
Ign http://extras.ubuntu.com trusty/main Translation-en
Hit http://hk.archive.ubuntu.com trusty/main Sources
Hit https://private-ppa.launchpad.net trusty Release
Get:10 http://security.ubuntu.com trusty-security/restricted amd64 Packages [14 B]
Hit http://hk.archive.ubuntu.com trusty/restricted Sources
Get:11 http://security.ubuntu.com trusty-security/universe amd64 Packages [48.5 kB]
Hit https://private-ppa.launchpad.net trusty/main amd64 Packages
Hit http://hk.archive.ubuntu.com trusty/universe Sources
Get:12 http://security.ubuntu.com trusty-security/multiverse amd64 Packages [1148 B]
Hit http://hk.archive.ubuntu.com trusty/multiverse Sources
Get:13 http://security.ubuntu.com trusty-security/main i386 Packages [136 kB]
Hit https://private-ppa.launchpad.net trusty/main i386 Packages
Hit http://hk.archive.ubuntu.com trusty/main amd64 Packages
Err http://ppa.launchpad.net trusty/main amd64 Packages
404 Not Found
Hit http://hk.archive.ubuntu.com trusty/restricted amd64 Packages
Get:14 http://security.ubuntu.com trusty-security/restricted i386 Packages [14 B]
Err http://ppa.launchpad.net trusty/main i386 Packages
404 Not Found
Get:15 http://security.ubuntu.com trusty-security/universe i386 Packages [48.4 kB]
Hit http://hk.archive.ubuntu.com trusty/universe amd64 Packages
Ign http://ppa.launchpad.net trusty/main Translation-en
Get:16 http://security.ubuntu.com trusty-security/multiverse i386 Packages [1398 B]
Hit http://hk.archive.ubuntu.com trusty/multiverse amd64 Packages
Hit http://security.ubuntu.com trusty-security/main Translation-en
Hit http://hk.archive.ubuntu.com trusty/main i386 Packages
Hit http://security.ubuntu.com trusty-security/multiverse Translation-en
Hit http://hk.archive.ubuntu.com trusty/restricted i386 Packages
Hit http://security.ubuntu.com trusty-security/restricted Translation-en
Hit http://hk.archive.ubuntu.com trusty/universe i386 Packages
Hit http://security.ubuntu.com trusty-security/universe Translation-en
Hit http://hk.archive.ubuntu.com trusty/multiverse i386 Packages
Ign https://private-ppa.launchpad.net trusty/main Translation-en
Hit http://hk.archive.ubuntu.com trusty/main Translation-en
Hit http://hk.archive.ubuntu.com trusty/multiverse Translation-en
Hit http://hk.archive.ubuntu.com trusty/restricted Translation-en
Hit http://hk.archive.ubuntu.com trusty/universe Translation-en
Get:17 http://hk.archive.ubuntu.com trusty-updates/main Sources [120 kB]
Get:18 http://hk.archive.ubuntu.com trusty-updates/restricted Sources [1408 B]
Get:19 http://hk.archive.ubuntu.com trusty-updates/universe Sources [85.2 kB]
Get:20 http://hk.archive.ubuntu.com trusty-updates/multiverse Sources [3527 B]
Get:21 http://hk.archive.ubuntu.com trusty-updates/main amd64 Packages [322 kB]
Get:22 http://hk.archive.ubuntu.com trusty-updates/restricted amd64 Packages [5820 B]
Get:23 http://hk.archive.ubuntu.com trusty-updates/universe amd64 Packages [205 kB]
Get:24 http://hk.archive.ubuntu.com trusty-updates/multiverse amd64 Packages [9373 B]
Get:25 http://hk.archive.ubuntu.com trusty-updates/main i386 Packages [317 kB]
Get:26 http://hk.archive.ubuntu.com trusty-updates/restricted i386 Packages [5820 B]
Get:27 http://hk.archive.ubuntu.com trusty-updates/universe i386 Packages [205 kB]
Get:28 http://hk.archive.ubuntu.com trusty-updates/multiverse i386 Packages [9545 B]
Hit http://hk.archive.ubuntu.com trusty-updates/main Translation-en
Hit http://hk.archive.ubuntu.com trusty-updates/multiverse Translation-en
Hit http://hk.archive.ubuntu.com trusty-updates/restricted Translation-en
Hit http://hk.archive.ubuntu.com trusty-updates/universe Translation-en
Hit http://hk.archive.ubuntu.com trusty-backports/main Sources
Hit http://hk.archive.ubuntu.com trusty-backports/restricted Sources
Hit http://hk.archive.ubuntu.com trusty-backports/universe Sources
Hit http://hk.archive.ubuntu.com trusty-backports/multiverse Sources
Hit http://hk.archive.ubuntu.com trusty-backports/main amd64 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/restricted amd64 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/universe amd64 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/multiverse amd64 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/main i386 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/restricted i386 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/universe i386 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/multiverse i386 Packages
Hit http://hk.archive.ubuntu.com trusty-backports/main Translation-en
Hit http://hk.archive.ubuntu.com trusty-backports/multiverse Translation-en
Hit http://hk.archive.ubuntu.com trusty-backports/restricted Translation-en
Hit http://hk.archive.ubuntu.com trusty-backports/universe Translation-en
Fetched 1847 kB in 25s (72.1 kB/s)
W: Failed to fetch http://ppa.launchpad.net/brianrobles204/xkcd-browser/ubuntu/dists/trusty/main/binary-amd64/Packages 404 Not Found

W: Failed to fetch http://ppa.launchpad.net/brianrobles204/xkcd-browser/ubuntu/dists/trusty/main/binary-i386/Packages 404 Not Found

E: Some index files failed to download. They have been ignored, or old ones used instead.

<hr/>

ng572@572Home:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

ng572@572Home:~$ sudo ldconfig

(The last one has no output)
 
Upvote 0 Downvote
JOHNN93

JOHNN93

Honorable
Oct 3, 2013
1,030
0
11,960
no because its just a update and the last will take a while.
i hope you did not close the terminal.
if you did it should tell you to kill a process you don't want to do that.
you can just retype the command if you canceled it.
i will be offline some time (aproximately 4 hours paperwork) so i hope someone else will jump in and help i will be back.
and restart after the pc after ldconfig has finished.
 
Upvote 0 Downvote
572

572

Reputable
Jun 19, 2014
61
0
4,630


I've been waiting for an hour, close the terminal and restart the computer, seems like everything is doing well.
But still.... I'm not able to run steam

I look forward to having another answer:)
 
Upvote 0 Downvote
JOHNN93

JOHNN93

Honorable
Oct 3, 2013
1,030
0
11,960
ok i ran steam on mine it works fine(as it worked everyother time i ran it lol) although i noiticed this in your output.
/home/ng572/.local/share/Steam/steam.sh: line 730: 13574 Segmentation fault
(core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
i found that a simple fix is to uninstall proprietory drivers and use open source drivers to run steam for the first time.
after that when steam works then go and install proprietory drivers.
post your build if it is easy for you.
 
Upvote 1 Downvote
572

572

Reputable
Jun 19, 2014
61
0
4,630


Big thanks for another answer,
my build is :
Ubuntu 14.04 LTS (64 bits)
GIGABYTE Z97-D3H motherboard
8GB RAM
Pentium G3258 Processor (3.58 GHz overclocked)
GeForce GTX 650
Antec HCG-620M power supply
500 GB HDD

i don't have idea on how to uninstall proprietory drivers, but I'm trying now
 
Upvote 0 Downvote
JOHNN93

JOHNN93

Honorable
Oct 3, 2013
1,030
0
11,960
system settings ,software and updates ,aditional drivers tab.
if you installed a driver from nvidia it should say continue using driver or some message like that
select a open source driver and restart.
if this does not work i found this http://ubuntuforums.org/showthread.php?t=2209830
it tells you how to uninstall nvidia drivers at the botom of the thread.
and tells you what steps to folow for fixing your problem.
one other thing i would advise you to install the 32 bit librarys and if you type ctrl-alt-f1 you can press alt-f7 to return to the desktop if you get lost.
if you do not know how to navigate in the terminal do not do anything if you are not comfortable.
open a terminal and type uname -a you should see x86_64 GNU/Linux at the end if it does not display the 64 i would advise you to reinstall ubuntu using a 64 bit version.although this should not be your case.
for detailed information on how to install the nvidia driver you can find it form nvidia here http://us.download.nvidia.com/XFree86/Linux-x86_64/343.22/README/installdriver.html
and this is the proprietory driver for your gpu 64 bit http://www.nvidia.com/download/driverResults.aspx/77844/en-us.
need more help i am here.
 
Upvote 0 Downvote
Solution
572

572

Reputable
Jun 19, 2014
61
0
4,630


I changed my driver in "system settings -> software and updates -> aditional drivers tab"
and it really works! Everything works normally now and I'm able to play games! Thank you.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom