[SOLVED] Macbook turns off when taking out charger.

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Camelh

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Mar 18, 2014
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So i have a macbook air that i got a couple of weeks ago, and i cant start it without having the charger plugged in, and when i take it out when its started, it shuts off, please help,(its my school pc)
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hey there, Camelh!

Most probably you are dealing with a faulty battery.
I'd suggest to plug it in again and check if the battery is charging.
Go to the Apple > left side of the menu bar >
> About This Mac
> More Info
> System Report
> Hardware
> Power
Check what does it say about the battery? Capacity, cycle count, condition?
If the condition there says anything else than 'Normal', you have a problem on your hands.
Since the Mac is new, I'd suggest to contact Apple's tech support.
It is still under warranty, so you might have the option to get a replacement!

Hope this helped. :)
SuperSoph_WD
 
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Camelh

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Mar 18, 2014
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Model Information:
Serial Number: C0142650DTJF90MA5
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 511
Hardware Revision: 000a
Cell Revision: 1200
Charge Information:
Charge Remaining (mAh): 4963
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 7160
Health Information:
Cycle Count: 18
Condition: Normal
Battery Installed: Yes
Amperage (mA): 84
Voltage (mV): 7943

this is what it says.
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
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According to these stats everything seems to be normal as it should be, considering it is a new Macbook.
I really think you should contact Apple support for further troubleshooting without voiding your warranty and/or replacing your product if that's not possible.

Good luck!
SuperSoph_WD

 
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Camelh

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Mar 18, 2014
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Ok, but as i said its my school pc (that i got from my school) and there is no apple store etc where i live.
 
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Camelh

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Mar 18, 2014
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THANKS for all the good answers, and as you can see it was a while ago this happened, but what i did was going to my schools tech support and the tech guy opened it up, and disconnected and reconnected the battery cord.
 
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