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Tags:
  • Routers
  • Motorola
  • Wireless Network
September 25, 2014 6:15:18 PM

I'm using the Motorola SURFboard eXtreme SBG6782-AC and am experiencing the same problem with my 2.4 GHz network.

Thanks for taking the time to map out a detailed solution; unfortunately it didn't seem to help the issue on my end. I had already separately named the 2.4 GHz and the 5 GHz networks, so I passed over step one. Step 2 seemed like it fit my situation; I do live in a densely populated area (currently 19 wifi signals in range). After logging into the router and finding where to change the setting, I did notice that the router was informing me that some channels had "severe" interference, while others where shown as "acceptable." Four channels were "acceptable," including the original channel it was set too. Regardless, I changed it to each channel, made sure my output strength was set to 100%, and checked to see if my computer or two smartphones could detect the signal - no luck. On to step 3...

While I can't rule out that others may have some equipment better than mine; I did buy the most powerful router (really overkill for what I needed) when I made the purchase a year ago. The equipment that Comcast provided wouldn't even allow me to change the wifi channels, nor do any port forwarding. With that said, I'm fairly confident in my router's ability to hold its own with our neighbors competition.

As with lightning, we haven't had any electrical storms for 2 weeks. This doesn't rule out that it was a power surge; however, I do not have any other issues with any of the numerous electrical devices throughout the house. Plus, it does have a power surge protector (not sure on the stats for that device though).

Hope its not a defect

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