Computer Randomly Freezes Completely When Playing Video Games

AnEvilVeg

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Sep 26, 2014
2
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4,510
So, I've been having this issue since I built the computer back in November 2013.

Previously the screen would go black and TDR would restart my GPU eventually resulting in a blue screen after several times. Sometimes it would crash to the desktop with the message: "Display Driver AMD Driver has Stopped Responding and has Successfully Recovered". At first, we suspected the GPU of logical reasons but inserting a friend's card and uninstalling my drivers as well as installing the ones for his video card it did the same thing. I also tried over 10 different driver versions but no difference, RAM and CPU were also stress tested but no errors what so ever. FurMark Burn In on the other hand, caused the same issue. We also tried removing sticks and even inserting his which were compatible. We also tried switching cables, ports, PCI ports etc etc but nothing. Therefore, we suspected PSU failure so I returned it and got a new one of a completely different brand and model. They confirmed the PSU was faulty (at least that's what they said, it doesn't have to be true though). This made the TDR restores vanish. Instead, the entire computer would freeze and nothing responds. Alt + Tab, Alt + F4, CTRL + ALT + DELETE -- none works. It freezes on one frame and then nothing happens and a hard reset is required. YouTube etc in the background still processes sound for a few minutes then stops and everything besides background music of the game becomes silent. There are no buzzing sounds or strange colors when the game crashes. There are no warnings/errors at all in the Event Viewer. It normally happens between 30 minutes and two hours. There is no minidump afterwards. All drivers are up to date as well as bios for mobo and GPU. Windows is fully updated. I've tried swapping displays but no difference. I've tried new HDMI and DVI cables. I've tried installing drivers in safe mode. I've also tried formatting both the SSD and HDD with a new clean licensed version of Windows 7 but it still happens. I've run CCleaner and I have AVG 2014 licensed installed and have scanned my system multiple times. DxDiag reports no errors and Hardware Acceleration cannot be turned off. There are no overclocks (except for GPU which is stock overclocked as well as RAM since it is booted in 1333 MHz when it's really 1600MHz). I've also tried re-installing the games.

This issue has cost me more time than it should have, so now I am hoping that someone knows what's wrong. I am at a total loss and I do not know where to turn. Does anyone have a clue what's causing this? YouTube videos work just fine. I've been watching streams for multiple hours in full screen 720p and no crash. 2D games also work just fine, it only occurs with more demanding 3D games no matter whether they are Steam games or stand-alone games. I've spent days reading threads trying everything everyone suggested but there's nothing that works. It feels like I've tried everything... Could it be the motherboard that is faulty somehow? It feels like I've excluded everything else...

The games I now know crash are: Skyrim, Modern Warfare and Modern Warfare 2.

Before swapping the PSU these would also crash/trigger TDR and I highly suspect they still will cause the new complete freeze: CoD WaW, DayZ, State of Decay, TES IV Oblivion, Tomb Raider and The Witcher 2.

The games run in 60 FPS at highest settings with no lag. It just randomly freezes with no logical pattern.

The following temperatures comes from surveillance during games (2nd monitor):
GPU: 50-70 Celsius
CPU: 40-50 Celsius
RAM: Unknown
Mobo: 30-45 Celsius
SSD and HDD: 30-40 Celsius

So no, it's not overheating. I've also tried with an open chassis.

These are my specs:

GPU: Sapphire Radeon R9 280x Dual-X OC
CPU: AMD FX-8350 Octa Core (Corsair Hydro H80i Water Cooler)
RAM: Corsair Vengeance 16GB (4x4)
Mobo: Asus M5A97 R2.0
PSU: Corsair RM1000W (previously Aerocool Templarius Imperator 1150W)
SSD: Samsung 840 PRO Series 120GB
HDD: Western Digital Caviar Blue 1TB 64 MB 7200 RPM
Chassis: Fractal Design R4
OS: Windows 7 Ultimate 64 bit SP1 (7601)

Thank you in advance,

AnEvilVegetable
 

AnEvilVeg

Reputable
Sep 26, 2014
2
0
4,510
It seems like this issue has been solved from my own experimenting. The GPU's BIOS was unstable so I had to flash to a newer version again. If anyone else is experiencing the first black screen issue I'd suggest checking the PSU if you've made sure the temperatures, GPU and/or drivers aren't the issues. If you're experiencing freezes I'd suggest checking your GPU's BIOS.