Probably a hardware failure - constant BSODs

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510
Alright, folks, let's diagnose.

My laptop, an EasyNote LS11HR by Packard Bell which I bought 3 years ago, is giving up on me. I've had some BSOD's over the last years, but somewhere since I reinstalled my Windows 7 in end-August or a week later, things got out of control. There are multiple ways for him to crash:

1. Simply restarting when I squeeze the left lower corner where the HDD is, but sometimes also the right lower corner, and I don't know what's there; stuff is so sensitive, I have to be super careful when I want to stand up and move it from my lap.
2. Crashing while on use; I'm playing a game or browsing the interwebs when I get a BSOD or a frozen desktop.
3. Random BSODs and freezes while standing around idly; up to the point where it gets a crash during a BSOD.

These are my minidumps and a picture of what the screen looks like during one of those freezes. It goes all blurry and these lines move a bit while the rest is frozen. Sometimes a BSOD appears, sometimes it stays that way until I force shut down.
https://www.dropbox.com/sh/46einy5bh95v7sn/AAA6UoKCXEYUt5m0uNNJjKRSa?dl=0

What I have done so far:

1. Not all BSODs are in the minidumps. Sometimes, I got BSOD's without any parameters. They would simply recommend me to upgrade BIOS or to CHKDSK. I CHKDSKed. No bad sectors. I didn't upgrade BIOS, because I'd break more trying and moreover, I don't think it's a software problem.
2. I reinstalled Windows again a few days ago to go sure that it's no software issue. I had manually changed the system language to English last time I did this, because I have the Home edition. It ran smoothly for two days, then the crashing game began anew.

I don't know why it could by happening. The only reason I figure is that I'm playing far too much on this lad and he gets hot far too often. But I try cleaning him with the gas pressure sprayer and use a cooler. So far, he shut down through overheat only once or twice. I didn't change anything in the hardware and opened the laptop once to see if I can clean it, but pussed out by the complicated looks of it pretty fast. It's generally in its factory condition.

I suspect that the HDD is failing, but I'm not sure whether other components are damaged and how to find out for sure. Any help is appreciated. I'll provide you with my computer stats and run memtest86 overnight.

Thanks!

EDIT: I've put the minidumps in a zip file and added the dxdiag text file.
 
Solution
Possible hdd failure since theres ntfs 0x24 stop errors. The files or the hdd are corrupt

Directx is crashing

Uninstall whatever Norton/Symantec programs are installed

It looks like one of these crashes maybe caused by an update - KB2670838. There's info about this here. So if this update is still installed uninstall it

It was an IE10 update

More from Neowin about this update and what it did


As it says

“Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics. We are looking into the situation and are considering blocking the update for systems that could be affected. Customers who are experiencing issues on systems that already have...
keep a pen and paper nearby and start jotting down the stop codes when it happens, it looks like (for example) 0x000000007b or 0x0000005a etc.

Download Hard Disk Sentinel to check the HDD health and also download Memtest.iso and burn it to a CD/DVD/USB and boot into it, and run the memory check, this will test your RAM.

Make sure windows update is running and up to date, and also download SlimDrivers to check for out of date drivers .
 
Possible hdd failure since theres ntfs 0x24 stop errors. The files or the hdd are corrupt

Directx is crashing

Uninstall whatever Norton/Symantec programs are installed

It looks like one of these crashes maybe caused by an update - KB2670838. There's info about this here. So if this update is still installed uninstall it

It was an IE10 update

More from Neowin about this update and what it did


As it says

“Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics. We are looking into the situation and are considering blocking the update for systems that could be affected. Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838,” the company said.

I would say this laptop has hybrid gfx. There's ATI and Intel video drivers on it. And an Intel file is crashing igdpmd64.sys
with a 0x0000001e stop error

But the main prob is this ntfs stop error. You may still have to replace the hdd

I would uninstall Intel Extreme Tuning Utility as well. If its used for overclocking or something. Because there maybe CPU related crashes since hal.dll is crashing

iaStor.sys is crashing your SATA drivers. See if there are any SATA updates for it

USBPORT.SYS is also crashing. If there are programs like AIcharger, anything that charges USB ports or similar installed uninstall them

 
Solution


damn nice work
 

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510


Damn nice!

Yes, the complexity of this problem also confused me. The BSOD minidumps give various reasons which sometimes makes me think that the sky is falling down on my laptop^^

I uninstalled the update and Norton. Let's see what this gives. And you're right, I have hybrid graphics. It sucks like hell, especially because the system didn't recognize the ATI for a year since I reinstalled Windows last year until last month when I reinstalled it again. Or better: It was listed in the Device Manager, but games refused to recognize the ATI and ran on the Intel. It works fine again now. I also tried to update them once, but it resulted in the Device Manager saying that the updated one doesn't work properly. Only the delivery combination worked for me so far.

I can't find the Intel Extreme Tuning Utility on my laptop, so maybe it's not there.

I used SlimDrivers to update a SATA driver. I think the update came with a pack of different drivers.

As for the USB, the only programs I find under "Uninstall programs" are "Realtek USB 2.0 Card Reader" and "Renesas Electronics USB 3.0 Host Controller Driver". Other Intel programs are the "Rapid Storage Technology", the "Management Engine Components", the "Display-Audio driver", and the "Turbo Boost 2.0". Maybe some more that I cannot see. Which shall I uninstall?
I also tried to induce a crash yesterday by finding the sensitive point. I was trying for five minutes, left and right, until it crashed when I squeezed the left side close to the USB sockets. And indeed, I got a USB bugcode. Can't tell if this was the case every time.

I didn't do the memtest so far. I've installed the USB version on the memory stick, but the computer booted normally. Gonna look into it later. The system then insisted on installing 30 Windows updates and I got a KMODE_EXCEPTION crash on the 30th. Brilliant.

But thanks for the awesome help, guys!
 
Uninstall Turbo boost, since it looks like this changes the clock speed of the CPU and enables the processor to run above its base operating frequency via dynamic control of the CPU's clock rate.

Wouldnt be surprised if this is causing one of the crashes. It'd be like automatic overclocking wouldnt it?

Bet you wouldnt feel too good, if that was you lol

Give it a defrag sometime, if it's not SSD. Is it still crashing with 0x24 stop errors??

Then see how it goes

Sounds like that USB port is shorting or something, Or there's dry joints on the inside.

It's not making contact. If you touched it or squeezed it, and it crashed?

And if you havent used it yet after uninstalling Norton.

Use their removal tool

Avoid any programs that let you charge USB ports faster or overclock within windows. Or programs that change the speed/freq of the CPU automatically.

It'll crash the system, sooner or later. ASUS, MSI, Gigabyte, should know by now that programs like this dont work.

It'll have an effect on the device (ie:USB port / CPU) that you're doing it to. It'll complain, by crashing your system

Oh since directx was crashing try this extract it then run the dxsetup.exe I think it is. It MAY fix it

So how is it going so far?

 

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510
Manual updates were a good idea, it installed the KB2670838 update again.

I've uninstalled Turbo Boost.

Let's see how often the 0x24 error occurs. Up until now, I rather had problems with 0x1e and 0xfe. I also had a BSOD without a minidump today.
https://www.dropbox.com/s/viseo94a6hvx9lp/20140928_140102.jpg?dl=0 say hello to me right there^^
It froze at 20% and I had to restart 5 times until it finally booted again. I've had a 0x7e SYSTEM_THREAD_EXCEPTION bugcode twice before.

In order to see the effects of the implemented changes I'll have to watch the computer work for the next week or so. It has good and bad days, so it's hard to tell now, especially since I've been at work on the evenings recently. I'll eventually buy a new HDD someday, but I want to be sure that the system won't destroy it. I'll check back to the forum every day, give my reports and install/uninstall/configure whatever needed.

I've been always kinda suspicious about this whole overclocking. I never used these features. Not surprised that it causes problems with peoples' systems. And I'll also be sure to extend the warranty to a minimum of 3 years next time I buy a machine. It seems that it's always in the 3rd year these issues come up...
 

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510
Okay, the crashes have gotten much much rarer and there's only a few issues left. The only BSODs I've got for a week were two 0x3b "system service exceptions" and one "system thread exception not handled". No freezes so far.
https://www.dropbox.com/s/rqfwz989sir8dgr/new%20dumps.7z?dl=0


The laptop is definitely not fixed completely and it probably never will be, but it will survive in an endurable state until I can get myself a new engine somewhere early next year. I want to thank you for that, Paul NZ! You're my hero ^^
 

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510
Alright, this is getting on my nerves full time. Thanks to Paul NZ's superior advice, I've had 9 days of blissful peace, but then the BSODs slowly returned. I could solve them temporarily by repeating the steps Paul NZ recommended. I would get BSODs during gaming or watching videos - obvious cause is obvious -, but also during idles, sometimes, so it's not so obvious. And a Bluescreen never comes alone, so if I crashed once, I would crash 10 minutes after rebooting at best. Ingame or idle, doesn't matter anymore at this point. In fact, I would crash endlessly until I would proceed to go into Safe Mode to uninstall the Windows updates again or uninstall every program with the word USB in it, and I even managed to update my graphics cards without AMD stopping being recognized by games. But simply surfing the internet in Safe Mode, giving the system a break from all that crashing, would do the job too. After returning into normal mode, it would work properly, usually for the rest of the day. Annoying, but I'm a patient guy.

Unless it gets worse. It always gets worse. And it did. Tonight, the laptop stood idly on the table while I was doing some uni stuff. BUGCODE_USB_DRIVER kicks in. Had this one often in the last days, even removed all USB devices as an experiment, but it happens nevertheless. Also tried deactivating the AMD, remembering that the BSODs started after I reinstalled my Windows and the graphics card finally worked again, so maybe I'm better off without it. Nope.
Anyway: uni stuff, USB bugcode. Uff. Gotta restart. Crash on booting. Restart again. BSOD on loading screen. USB bugcode. Restart, hope to get into Safe Mode, but the choice is between starting as usual and starting the repair program now. Crash during repair program. Decide to start normally hoping to reach the welcome screen before it goes down again, then switching into Safe Mode. Plan worked, but only after 3 more BSODs on the starting windows screen, two of them I've never seen before: 0x24, advises me to uninstall antivirus or CHKDSK.

I'm sitting in Safe Mode now. Will upload minidumps and photos for general entertainment as soon as possible.

But meh, siriusly! If it's the HDD, I'm ready to replace it. If it's the AMD, I'll be glad to work with Intel, even if it means I can't play high end games. AoE II is still a fine game, after all. As long as I finally know where the crashes come from. Could it be a virus? Norton didn't report any of that as long as I had it.

Cheers
GeneralAlzheimer

EDIT:
https://www.dropbox.com/sh/46einy5bh95v7sn/AAA6UoKCXEYUt5m0uNNJjKRSa?dl=0
Some of the minidumps are incomplete because those BSODs BSODd. Duh.
 

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510
Yes, I suppose so. It really makes the most sense. I've been traveling with the laptop a lot and it even fell off my bed once. Not a deep fall, but still.

I'll struggle a bit more and look whether I can use my girlfriend's secondary HDD for the time being. Thanks galore, so far!
 

GeneralAlzheimer

Reputable
Sep 26, 2014
10
0
4,510
To give a final summary to those who experience the same problems: I followed Paul NZ's instructions, uninstalled everything USB 3.0 related, every default program that didn't seem necessary, and updated what I could with SlimDrivers, especially my graphics. I find it really amusing that I couldn't find the update to my switchable graphics double team, not even on HP's homepage, but SlimDrivers did.
I've been doing this for several weeks, after each uninstall and after each update the computer stopped crashing for a few days. Whenever it happened again, I did the next step. Then it stopped. It still crashes when I touch it at a certain spot, but the annoying arbitrary crashing is gone now.
I didn't change any hardware.

tl;dr: Get rid of expendable programs, update your hardware with SlimDrivers, and don't drop your computer. Works 9/10.