Legendary WoW mouse firmware

azzazel_99 · Sep 26, 2014

So i got my wife a new mouse for WoW and its the legendary gaming mouse from steel series. As i am installing the software it says a firmware update is required so i attempt to do the update and it fails and now the mouse is bricked. Does ANYONE know of a way to flash the firmware on this stupid thing or how to fix it? I already wrote to steel series and am waiting a reply.

thor220 · Sep 26, 2014

You are going to need the latest drivers. Make sure that you are not using windows 8. This mouse does not support that operating system

link to mouse drivers
http://steelseries.com/us/support/downloads

after you have that, plug in a working mouse and install the drivers. Hopefully that fixes the issue.

azzazel_99 · Sep 26, 2014

its the firmware on the mouse. The mouse seemed to be working fine when first plugged in but upon software installation it prompted me for a firmware update also and it locked up during the update and now the mouse is useless. I can use my old mouse but the new mouse laser comes on on the bottom of the mouse but nothing works.

thor220 · Sep 26, 2014

The driver package includes firmware. There should also be a firmware repair tool included

Follow at point 9 for how to use the firmware repair tool from the following link on the steelseries website
http://faq.steelseries.com/questions/368/My+mouse+is+not+working+and+the+light+below+the+scroll+wheel+is+blinking+repeatedly,+how+can+I+fix+it%3F

azzazel_99 · Sep 26, 2014

that guide is for the wireless wow mouse...I have already tried that method and when i try and use the firmware repair tool the legendary mouse is not an option just the wow gold mouse and the wow Wireless mouse

thor220 · Sep 26, 2014

azzazel_99 :

I never got an answer but did you attempt to update the mouse in windows 8?

azzazel_99 · Sep 26, 2014

yes im using windows 8.1 which i see now the mouse is only guaranteed to work on windows 7.

thor220 · Sep 26, 2014

azzazel_99 :

It will work on vista and xp as well. The bricking issue is common for people who've tried to update the mouse on windows 8. The only solution is to send the mouse into steelseries to be fixed.

Here is a link to some reviews with the same issue as you. (search 'windows 8' or 'firmware' to find relevant info)
http://www.amazon.com/SteelSeries-World-Warcraft-Legendary-Gaming/product-reviews/B005L38QHA

It might be a good idea, if you do decide to send the mouse in to be fixed, to update the mouse on a windows 7 machine and then see if it will work on the windows 8 machine. If you don't have the latest firmware, the extra buttons on the mouse will go to waste.

azzazel_99 · Sep 26, 2014

im just curious what methods steelseries is gonna use to flash the firmware on the mouse. Surely there should be a way for a customer to do it. This seems to be the only mouse they dont offer a firmware flasher for. They have it for the wireless version of this mouse but apparently they are too different for the wireless one to work on the wired one.

thor220 · Sep 27, 2014

I'm guessing if they cannot flash the chip via computer, they have a dock station that lets them flash it with the default firmware. It's something that could only be done in factory.

If you're set on trying to recover the mouse yourself, trying installing the drivers and updating the firmware on a windows 7 machine. You just need to use another mouse during the process.

azzazel_99 · Sep 27, 2014

will try it on a windows 7 pc. The error im getting when trying to load the firmware tool is bootloader error

thor220 · Sep 27, 2014

azzazel_99 :

post back with the results.

azzazel_99 · Sep 27, 2014

same issue on windows 7. Bootloader error at 11% into the firmware update.

thor220 · Sep 27, 2014

azzazel_99 :

That's a shame. You should send the mouse in to steelseries for repair. At this point, it's the only way to fix it. I don't know their policy on returns but it safe to assume that they aren't going to pay for shipping.

You have to sign up for a support account here
https://id.steelseries.com/zendesk?locale_id=1&return_to=https%3A%2F%2Fsteelseries.zendesk.com&timestamp=1411875483

Another option is to return the mouse to where you bought it but most places will charge a restocking fee or refuse to take used electronics.

Steelseries support is so-so. If I had to recommend a company with good support, logitech would be it. They don't even require you send in the old mouse in order to send a replacement.

azzazel_99 · Sep 28, 2014

well i wanted a gaming mouse for my wife and since she plays wow the wow gaming mouses are pretty cool but perhaps i wont be buying anymore of those.

thor220 · Sep 28, 2014

azzazel_99 :

I've played LOTS of Wow and guild wars 2. A 3 button mouse is what you should be looking for. It's enough buttons so that you can assign those hard to reach keys for easy access but not so many that you may accidentally press one of them or that they get in the way.

I have yet to find a good WoW branded mouse though. The WoW cataclysm mouse I had was rather light and cheap feeling. It was pricey too.

Something like this would be good enough for WoW
http://www.amazon.com/Etekcity%C2%AE-Optical-Programmable-Buttons-Switches/dp/B00F3L19KQ/ref=zg_bs_11036491_7

azzazel_99 · Sep 28, 2014

the legendary mouse feels great and not cheap and a 3 button mouse doesnt work for either of use. The 2+ thumb buttons plus the 2 buttons on top plus the scroll wheel button is commonly used on a daily basis for us.

thor220 · Sep 28, 2014

azzazel_99 :

They do have 5 and 6 button mice but they are pretty pricey because there are only a few of them. Heck if it works for you that's great.

azzazel_99 · Sep 28, 2014

i looked at the naga's but i dunno about those........

thor220 · Sep 30, 2014

azzazel_99 :

To me, those mice look like someone combined a phone with a mouse. I guess that's a good selling point. You can call for pizza without leaving the game.

Legendary WoW mouse firmware

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