GTX 780 6gb showing up as 3gb

Toggle sidebar Toggle sidebar
C

CosmicOne

Reputable
Sep 27, 2014
6
0
4,520
Hello everyone,

So I recently built a new computer and tossed in a gtx 780 6g EVGA graphics card.
My concern is that when I run CPU-Z, it only shows it being at 3gb. So I called EVGA and they told me to run GPU-Z. Sure enough, using GPU-Z showed the 6gb which was relieving but everything else still only shows 3gb. For example, running the Valley Benchmark that came with the video card only shows 3gb and Can You Run It also only shows it at 3.1gb. So I guess my question is, do I really have 6gb? Why would it show as 6gb with GPU-Z but with other things like I mentioned only show 3gb?

Any insight on this would be extremely helpful. I paid for the 6gb, I want to make sure that I'm getting as close to it as possible.

Thank you for your time and help.
 
Solution
C



CPU-Z
rhq4o6.jpg


CanYouRunIt
8yf4fr.jpg


Valley Benchmark
2pr6zpw.jpg


CPU-Z Is updated. Again, I really do appreciate the help.
Sort by date Sort by votes
EVGA_Joey

EVGA_Joey

Reputable
Sep 26, 2014
23
0
4,540
Good morning,

I would recommend opening up the Nvidia Control Panel, then clicking on system information. Can you copy and paste that information into this thread for me to review?
 
Upvote 0 Downvote
C

CosmicOne

Reputable
Sep 27, 2014
6
0
4,520


NVIDIA System Information report created on: 09/27/2014 02:53:27
System name: FRANKIE-PC

[Display]
Operating System: Windows 7 Ultimate, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GTX 780
Driver version: 337.50
Direct3D API version: 11
Direct3D feature level: 11_0
CUDA Cores: 2304
Core clock: 967 MHz
Memory data rate: 6008 MHz
Memory interface: 384-bit
Memory bandwidth: 288.38 GB/s
Total available graphics memory: 22222 MB
Dedicated video memory: 6144 MB GDDR5
System video memory: 0 MB
Shared system memory: 16078 MB
Video BIOS version: 80.80.58.00.82
IRQ: 40
Bus: PCI Express x16 Gen3
Device Id: 10DE 1007 37873842
Part Number: 2083 0025

[Components]

NvGFTrayPluginr.dll 16.13.42.0 NVIDIA GeForce Experience
NvGFTrayPlugin.dll 16.13.42.0 NVIDIA GeForce Experience
nvui.dll 8.17.13.3750 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.3750 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.3750 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.3750 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.3750 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.3750 NVIDIA User Experience Driver Component
nvCplUIR.dll 7.7.740.0 NVIDIA Control Panel
nvCplUI.exe 7.7.740.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.3750 NVIDIA Workstation Server
nvWSS.dll 6.14.13.3750 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.3750 NVIDIA Video Server
nvViTvS.dll 6.14.13.3750 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.3750 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.3750 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.3750 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.3750 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.3750 NVIDIA Media Center Library
nvDispS.dll 6.14.13.3750 NVIDIA Display Server
PhysX 09.13.1220 NVIDIA PhysX
NVCUDA.DLL 8.17.13.3750 NVIDIA CUDA 6.0.1 driver
nvGameSR.dll 6.14.13.3750 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.3750 NVIDIA 3D Settings Server

I see here the it is showing the 6gb. Any idea why everything else only says 3gb? Thank you

 
Upvote 0 Downvote
EVGA_Joey

EVGA_Joey

Reputable
Sep 26, 2014
23
0
4,540
Based on the information pulled from the Nvidia control panel this confirm that you have a 6GB model. Can you post a screen shot of CPU-Z? Have you tried updating to the latest version?
 
Upvote 0 Downvote
C

CosmicOne

Reputable
Sep 27, 2014
6
0
4,520



CPU-Z
rhq4o6.jpg


CanYouRunIt
8yf4fr.jpg


Valley Benchmark
2pr6zpw.jpg


CPU-Z Is updated. Again, I really do appreciate the help.
 
Upvote 0 Downvote
Solution
EVGA_Joey

EVGA_Joey

Reputable
Sep 26, 2014
23
0
4,540
Thanks for the information, I'm going to pull this model and test today. I have two more suggestions, first is try updating your driver: http://us.download.nvidia.com/Windows/344.11/344.11-desktop-win8-win7-winvista-64bit-english-whql.exe. The second is to install Precision: http://www.evga.com/precision/ and see what is reporting. You can double click on the graph to see what is being reported.
 
Upvote 0 Downvote
C

CosmicOne

Reputable
Sep 27, 2014
6
0
4,520


Ok so I updated my driver and downloaded and ran Precision. Didn't know where to really look at but under Memory Usage, it has a maximum of 6144 value, so I am assuming that is reporting the 6gb. Still showing up differently with other applications.
 
Upvote 0 Downvote
EVGA_Joey

EVGA_Joey

Reputable
Sep 26, 2014
23
0
4,540
With Nvidia and Precision both displaying properly it is a good sign. [strike]From the sounds of it, the third party software is simply reporting the memory incorrectly. There shouldn't be any issues with performance as your Heaven score is right in line with that model. [/strike]
 
Upvote 0 Downvote
C

CosmicOne

Reputable
Sep 27, 2014
6
0
4,520


It just makes me feel a little uneasy. Even DXDIAG only shows 4095mb. I built this computer to push my animation workflow and I definitely want the most out of it, especially for the price.
 
Upvote 0 Downvote
EVGA_Joey

EVGA_Joey

Reputable
Sep 26, 2014
23
0
4,540


My apologize I responded to quickly. After further review we were able to reproduce the same readings in the same applications. I would like to re-assure you that as long as Nvidia is reporting 6GB the video card is performing perfectly normal. I am having our product team review this further to determine the cause/fix. I will be responding back once I have an update.
 
Upvote 1 Downvote
C

CosmicOne

Reputable
Sep 27, 2014
6
0
4,520


Thank you very much for looking into it. I trust your product knowledge and look forward to hearing any updates that arise from this.
 
Upvote 0 Downvote
EVGA_Joey

EVGA_Joey

Reputable
Sep 26, 2014
23
0
4,540
After much review and testing we have confirmed that this reporting error happens with any video card over 4GBs of video RAM. We were able to reproduce with a GTX Titan, 6GB 780 and Titan Z. Each model video card we tested, in games and benchmarks, matched performance results even with the software error. At this point the software applications need an update to correct how it's reporting the video card RAM, with the higher models. I hope this information helps.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom