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Need help troubleshooting wireless connection problems with an Xbox and Ipad

Tags:
  • Routers
  • Xbox 360
  • Devices
  • Xbox
  • Wireless
  • Wireless Access
  • Connection
  • Asus
  • Wireless Network
  • Wireless Router
September 27, 2014 10:18:51 AM

Routers:
Cable modem/wireless router hybrid: Ubee DDW3611 (TWC issued)
Wireless router: Asus RT-N56U

Devices having issues:
Xbox 360 with a wireless N adapter
Ipad 2

The problem:
While playing Destiny the Xbox would lose the connection to the wireless, or experience massive stuttering until disconnection. After it disconnects it will not reconnect for a period of around 3-4 minutes, or until a restart. I tried testing the connection on the Xbox and it said it couldn't get an IP from the router. It always shows a full strength signal bar.

I don't have much information on the Ipad (it's not mine) other than it is also disconnecting randomly and independently from the Xbox.

The set up:
The Ubee does not have a wireless functionality activated (you have to ask the ISP to unlock it remotely) and only has two devices plugged in: my computer (which is having no problems) and the Asus router. Neither of the routers have bridge mode turned on. I gave the Xbox and Asus static IPs to try and resolve the issue (it didn't) and forwarded some ports on both routers with the exception of TCP range 7500-17899 on the Ubee which gives the error "External port value is invalid"

Any help is appreciated, let me know if you need more information.

Update: So this morning the Asus was making the Ubee go haywire. Nothing was working until I unplugged it from the Ubee which let my computer go online. I rather imagine this has to do with the static IP I set for the Asus and is not related to my other problem.

More about : troubleshooting wireless connection problems xbox ipad

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