Computer Randomly Reboots: Event 41: No bug report

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Tylerbns

Reputable
Sep 8, 2014
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4,510
Hi,

I have recently completed my first build. I started it up and it worked like a charm. Loaded windows 7 and discovered no issues. Until, my computer started to randomly restart. I noticed it had something to do with the power. I have found it to be associated with the RAM. I have 2x4 gb of Corsair Vengeance 1866 ram. My ram is not the issue however and have replaced the sticks to be sure of it. But currently my system only recognizes 3.96 useable RAM out of 8gb. 4132 MB of RAM is hardware reserved. Although when I flip the sticks around on the MOBO I can get it to recognize 8gb, this is when the random reboots occur. I have researched a lot of threads and noticed maybe its a bad PS or something with the GPU? It doesn't make sense to me how it works when the hardware reserves it and when I get it to recognize all 8gb it reboots and crashes like crazy. My RAM is supported by the MOBO and it is up to date.

I'm currently running Windows 7 64bit and am trying to update to windows 8.1 but I cant finish the install because it reboots and screws it up everytime.
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2014-09-26T07:33:48.618407200Z
EventRecordID 23268
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Tyler-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

Any input or help would be amazing! Thank you ahead of time.
Untitled_zpsaec715c5.png

 
Solution
Darkbreeze
Did you already order your new unit? What did you go with? Are you now familiar with the PSU tier list? If not, it's located at the following link and you want something that is at least Tier 2B or higher. You can get by with a Tier 3 PSU but it's not a good choice for a long term reliable system. If your new PSU is not Tier 2B or higher, I'd cancel the order and re-order. Honestly.:

http://www.tomshardware.com/answers/id-1804779/power-supply-unit-tier-list.html
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Tylerbns

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Sep 8, 2014
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sorry!
RAM * Corsair Vengeance Red 8GB (2x4GB) DDR3 1866 MHz (PC3 15000)
PROCESSOR * AMD FX-8320 FX-Series 8-Core Black Edition
PS * Corsair Builder Series CX 500 Watt ATX/EPS 80 PLUS (CX500)
GPU * EVGA GeForce GTX 750Ti Superclock w/G-SYNC Support 2GB GDDR5 128bit, Dual-Link DVI-I, HDMI, DP 1.2 Graphics Card
MOTHERBOARD * Gigabyte ATX Socket AM3+ AMD 970 Chipset 2000MHz DDR3 SATA III 6Gbps Ready AMD 9 Series FX Motherboard
 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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You didn't post model numbers for anything. The series doesn't tell us much because an item with the same series description might have multiple part numbers and revisions with different specs for each revision. For example, you tell me you have a Gigabyte AM3+ board with the 970 chipset that supports FX series processors, but Gigabyte probably has 20 or more boards that match that description so I still have no idea what board you have. Same with the RAM.
 
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Tylerbns

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Sep 8, 2014
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Sorry again I accidently left that out. I posted them below! I also returned my PSU and am waiting for it to arrive to test if that will help.
 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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To start with, make sure you've got the memory installed in the DDR1 and DDR2 slots which will have an empty slot between them when installed correctly. The DDR1 slot should be the one furthest from the CPU and the DDR2 will be the second slot over from the DDR1.

If you have that correct then check your BIOS version. If you have version F4 or lower you should update to at least version F5 and preferably version F6d. F5 addresses voltage issues for RAM and F6d addresses some CPU issues. There are probably other revisions to the firmware included to the BIOS in those updates as well, they usually just list the main issues addressed. If you already have the most current BIOS then we can move on.

 
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Darkbreeze

Darkbreeze

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Jun 24, 2014
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Well, the CX PSUs are third tier, so they're kind of borderline on specifications, but not generally terrible. That being said, I see a lot of widely varying issues resolved here with the replacement of a CX series PSU and have little faith in them these days. The simple fact that they don't support the C states used by Haswell processors was one checkmark against them but with all the apparent issues resolved by replacement of these units is starting to indicate perhaps they don't belong on the third tier.

Also, if you are using a power strip or UPS for power supply to the rig I'd try to eliminate that and plug directly into the wall socket. I've seen power strips, even expensive ones, cause a ton of issues as well.

In all fairness, most of those issues have been in systems with some form of overclock and since tier 3 PSUs are not recommended for overclocked systems it's not entirely Corsair's fault. Does your system have an overclock of any amount?
 
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Tylerbns

Reputable
Sep 8, 2014
15
0
4,510


Thanks for responding darkbreeze,

I am currently plugged directly into a wall outlet. I have no current overclocking.
I regret buying this power supply and wish I would have purchased another. I went with the reviews on amazon not thinking about checking with real IT professionals lol.
 
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Darkbreeze

Darkbreeze

Retired Mod
Jun 24, 2014
80,414
7,633
176,790
Did you already order your new unit? What did you go with? Are you now familiar with the PSU tier list? If not, it's located at the following link and you want something that is at least Tier 2B or higher. You can get by with a Tier 3 PSU but it's not a good choice for a long term reliable system. If your new PSU is not Tier 2B or higher, I'd cancel the order and re-order. Honestly.:

http://www.tomshardware.com/answers/id-1804779/power-supply-unit-tier-list.html
 
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