Windows 8.1 Irregular BSODs

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FluffyWaffles

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Sep 12, 2013
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For roughly the past month, I have been getting irregular crashes. The crashes result in BSODs, most of the time which are resulting with different error messages, though they most commonly relate to some type of memory error. These crashes have only ever happened when I am playing video games (most currently blade and soul RU with english patch). Most often I am also running firefox along with my game on my second screen on twitch watching streams, youtube for videos, reading emails on gmail or on a game forum.

Personal troubleshooting attempts:
The driver programs for my keyboard and mouse (razer black widow 2013 ultimate's razer synapse and logitech g700s' gaming software, respectively) are defaulted not to run on startup and are only used when I need to make configurations to settings (never running when I crash) to eliminate their drivers as any possible problem.
I have run memtest, and it has come up clean after one full pass.
None of my system parts are overclocked. I have run a prime95 test for roughly 15minutes and it came up clean.
I have run HWMonitor while I am gaming, and temperatures come out to be fine, so overheating was ruled out, as well.
I have done "/sfc Scannow" in an elevated command prompt and it has come up clean.
I have updated my drivers (checked using SlimDrivers) just recently, and will mention if this fixed any problems (was AMD SMB bus and SATA driver, i believe but cant remember for sure).
Dxdiag comes out clean as well from what I can tell.
In my bios, the only thing I have changed so far was change my ram voltage from auto to 1.5V in case my ram wasn't getting enough juice.
I have done a completey fresh install of my NVidia drivers as well. Afterwards, in my device manager, I have disabled NVidia Virtual audio device under "sound, video and game controllers" and the High Definition Audio controllers for my graphics cards (PCI bus 1 and 3, not 0) under "system devices."
These steps were taken separately over the course of this month as I came across the solutions online. While they helped a bit with the frequency and a few type of problems, the bsods in general still haven't gone away.

I have done full system scans on avast!(free version) and Malwarebytes Anti-Malware (Premium), both of which come clean.

I plan to run furmark as well later, once I have the time. If needed, I can put my minidump files into a zip and post a link (let me know preferred site to upload to). I will also attach a fresh dxdiag analysis if it can help pinpoint a problem. I very much hope that I won't have to resort to reinstalling windows 8.1 and thank anyone willing to help me figure this out.

Computer Specs
CPU: AMD FX 8350 (w/ Cooler Master Hyper 212 Evo+ for cooler)
Graphics: 2 GTX 660Ti in SLI (ASUS Direct CU II coolers)
RAM: 2 kits of 4x2gb Corsair Vengeance 1337mhz (total 16gb ram)
MB: ASUS M5A99FX PRO R2.0
PSU: Corsair RM750
 
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johnbl

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Nov 4, 2012
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make sure you update your razer drivers, they should have this years date. the ones from last year tended to corrupt other drivers memory and caused various bugchecks.

you can also put your memory .dmp file on a server to be looked at. There are lots of OEM drivers that are common causes of crashes. Sometimes, just looking at the driver dates and the name of the driver they can be spotted.
you can do the following look at all the driver dates
start cmd.exe as a admin
driverquery.exe /v > myfile.txt
notepad myfile.txt

then look at the dates of the drivers in the list
you can also just type
driverquery.exe
and it will show the name and date and no verbose info

 
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FluffyWaffles

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Sep 12, 2013
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My razer driver for my keyboard is up to date and has been updated within the past few months, so I do not think that may have been the problem. I have updated again just now in case however and will let you know if that made a progress.

I can upload my memory .dmp file if that would help (and the driverquery file if that may help as well), but what server should I upload to? I'll post a link afterwards.
 
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johnbl

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anywhere where you can get space with public access to it. google docs, microsoft one drive, mediafire,...

what bugcheck code are you getting? some codes require kernel or full memory dumps rather than a minidump in order to figure them out.



 
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johnbl

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bugcheck was in the directx but I figure it was caused by the GPU overclocking driver
AODDriver2.sys Tue Feb 11 03:06:52 2014
I would remove any gpu overclock and see if that was the cause.

you also have various other suspect drivers to remove or update.
lmimirr.sys Tue Apr 10 15:32:45 2007 ( RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver)
LGBusEnum.sys Mon Nov 23 17:36:48 2009 ( Logitech Keyboard driver)
BUSB2902.sys Thu Oct 29 19:02:34 2009 (USB audio driver? )
busbwdm.sys Thu Oct 29 18:01:20 2009
LMIRfsDriver.sys Mon Jul 14 09:26:56 2008 ( RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver)
AsUpIO.sys Mon Aug 02 19:47:59 2010
AsIO.sys Wed Aug 22 02:54:47 2012
AiChargerPlus.sys Wed Apr 18 18:17:35 2012 (tends to cause problems)

 
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FluffyWaffles

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Sep 12, 2013
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For Paul, I gave the larger dump since I was specifically asked for it. I can supply the minidumps later if they're needed.

As for john:
I did overclock my gpu before however have since undid the overclock. I will reset it to factory again to see if that may be the problem.

As for the other drivers, how would I update/remove them? I am unfamiliar with how to update or remove them specifically, so I could use some help there.
Also to note, the BUSB2902.sys is the usb driver for my audio mixer (behringer xenyx q802usb).
 
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FluffyWaffles

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I checked my GPU clock speeds, and is very much on default settings with no changes currently made by me.
As for my CPU overclocking, I have only attempted overclocking using ASUS AI Suite II and have undone those changes a long time ago. Should I fully remove it to see if that solves my problems?
Any future cpu overclocking I don't mind doing through the bios so removing it fully is no biggie to me.
 
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FluffyWaffles

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Tried updating drivers through device manager from Microsoft and they came back as updated. I have tried getting the drivers from the manufacturer's website in the past, but stopped once avast gave me a warning (and stopped the DL with said warning) so I haven't tried again since. The hardware itself is rather old, so I just assumed the support for the hardware has stopped.
The logmein drivers I don't need, as I've uninstalled the program a long time ago. Not sure how to remove the drivers specifically either, so would appreciate an assist there.
 
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Paul NZ

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Sep 15, 2014
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Windowsupdate wont find drivers for everything. Altho if the system keeps crashing you may have to remove that USB audio device to see if it fixes it.

lmimirr.sys and LMIRfsDriver.sys belong to logmein. These maybe in C:\windows\system32\drivers folder. If theyre there, delete them

Or go to device manager, / view show hidden devices. Go thru the entries see if there's any reference to these 2 drivers. If there is, delete them
 
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FluffyWaffles

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I've deleted the logmein drivers and checked my USB audio driver files to see if they were updated via cross check driver versions on my system versus on manufacturer's website. Numbers were the same, so I assume they are updated.
ASUS AI suite II has also been fully uninstalled from my system. So far I have not had any BSODs, however I have had several display driver crashes (they were able to recover without a bsod).

The only thing I could notice from these would be that I am playing games while running something in my browser that uses flash. I've checked this with both firefox and google chrome and it has crashed at least once with each case when I had a twitch stream or youtube video playing.

To check if its any of my hardware, I'll disconnect my hardware one by one from my computer for 24 hour cycles and see if it changes anything.
 
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FluffyWaffles

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Just had another crash. http://www.mediafire.com/download/al3zft9if0qc05a/100514-24296-01.dmp

This time I didn't have any game open, however did have a twitch stream open. Crash was "Unexpected Kernel Mode Trap" and pointed to win32k.sys.

At this rate, would it be simpler to just cut my pains and reinstall my OS? The constant crashes are discouraging and are starting to annoy me more than the thought of having to reinstall everything on my C drive.
 
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johnbl

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Nov 4, 2012
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Desktop Window Manager dwm.exe

I think the windows display manager uses a buffer allocated in the graphic driver to make a buffer to hold the graphics data for the desktop background.
I think it got a fault when it tried to release the buffer and then the program that was to service the fault got a fault and the system bugchecked.

I would either use the overclocking driver to underclock your GPU memory by a 100 MHz or remove it if your are overclocking.
It will always be the suspect if it is loaded and you have a GPU failure.

- it could also be caused by a stack overflow in the kernel caused by the two virus scanners running at the same time.
(can not tell with a mini memory dump, normally you use a kernel memory dump and verifier.exe flags to catch this problem)

you are running two virus scanners avast and malwarebytes this is bad news only run one or remove both and run the malwarebytes free version that does not install drivers.


GPU graphic card overclock software installed
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys (remove because I can not tell if you are overclocking the GPU)

you have asus hardware monitoring software installed
\SystemRoot\SysWow64\drivers\AsUpIO.sys Mon Aug 02 19:47:59 2010 (remove)
Asus PCProbe Utility
\SystemRoot\SysWow64\drivers\AsIO.sys Wed Aug 22 02:54:47 2012 (remove)
iTunes software
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys Thu May 03 12:56:17 2012 (not sure, but it is old)
CyberLink WebCam Virtual Driver
\SystemRoot\system32\DRIVERS\clwvd.sys Wed Apr 13 20:47:49 2011 (remove or update)

usbfilter.sys Tue Aug 28 18:27:12 2012
AMD USB Filter Driver I would go to amd website and find a chipset driver update for my CPU


your BIOS version is 3 versions out of date. current version is 2501 on 5/14/2014 looks like they did fixes for the USB, new CPUs, and various "system stability" fixes (most often fixes in default memory timings and voltages for various memory modules) I would pick up the update.

on the asus website they have amd chipset drivers dated 10/18/2013 under the windows 8 driver listings. Install these if you can not find a newer version from the AMD website. These drivers will fix various bugs in the CPU and in the Chipset on your actual motherboard.
http://www.asus.com/Motherboards/M5A99FX_PRO_R20/HelpDesk_Download/


system info:
Manufacturer ASUSTeK COMPUTER INC.
Product M5A99FX PRO R2.0
Version Rev 1.xx
BIOS Version 2005
BIOS Release Date 09/16/2013


Processor Version AMD FX(tm)-8350 Eight-Core Processor
Max Speed 4000MHz
Current Speed 4000MHz






 
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FluffyWaffles

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Sep 12, 2013
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For my virus scanners, I've kept avast as is and disabled malware protection and malware website protection on malwarebytes and disabled them on startup. I now only have malwarebytes do a threat scan once every three days for its automated schedule, but I'll remove it if you think it is still a problem. I have also removed the mentioned drivers except for GEARAspiWDM.sys (don't really think it can cause a problem).

As for the AMD chipset, I was able to update via the website to version 14.9 and dated 9/28/2014. I have also updated the bios to version 2501.

If I still have another crash, I'll make sure to give the full memory dump for john and the minidump for paul.
 
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FluffyWaffles

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Sep 12, 2013
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The behringer usb audio driver i've checked already on the manufacturer's website and have verified that this driver is as updated as it gets. The mixer is a very old model, and this lines up with that fact.
(To make sure it isn't the mixer's driver causing the crash, I'll be running for a week with the mixer physically disconnected from the system.)

As for avast causing the stop error, how would I go about checking if it is? Would swapping my active protection from avast to malwarebytes premium do?

Here's some extra info on my system for the case of my gpu from furmark and gpu-z (didnt know if there was a preferred img site, so I used tinpic):
Furmark: http://tinypic.com/r/wieed/8
GPU-Z : http://tinypic.com/r/30xjy86/8
Both my gpus are on the same setting.
 
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FluffyWaffles

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Sep 12, 2013
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Yeah I am aware that malwarebytes isn't an antivirus program, hence why I am reluctant to eliminate avast right off the bat. I don't know if fully removing avast would solve my problem, but I will try it if disconnecting my mixer and DAC fail to show improvement over time. The idea of switching to defender just doesn't sit well with me, either.

Sorry if i'm being difficult; the crashes are just irritating me now. A lot.
 
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johnbl

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well my guess is Rzudd.sys driver corrupted the memory based on looking at the internal trace logs. then windows later bugcheck when part of its internal data structures were corrupted by the RSudd.sys driver over writing them.

The driver is very current but I would look for a update/roll back the driver or remove this device. (i would hope they have a update)

------------------
Rzudd.sys is making some bad USB requests right before the memory corruption bugcheck.
Image path: \SystemRoot\System32\drivers\rzudd.sys
Timestamp: Wed Aug 20 19:58:48 2014

80: FxRequest::GetDeviceControlOutputMemoryObject - Attempt to get UserMode Buffer Pointer for METHOD_NEITHER DeviceControl 0xb0193, WDFDEVICE 0x00001FFF8D31DA68, WDFREQUEST 0x00001FFF8EB4B658, 0xc0000010(STATUS_INVALID_DEVICE_REQUEST)
81: FxRequest::GetDeviceControlOutputMemoryObject - Driver must use METHOD_BUFFERED or METHOD_xx_DIRECT I/O for this call, or use WdfDeviceInitSetIoInCallerContextCallback to probe and lock user mode memory



in the current full memory dump: bugcheck related to memory corruption:
-remove asgt.exe or the entire garysoft software. (overclocking software)
- turn on verifier.exe debug flags
------------------------------
Use verifier.exe to configure your system to do some special error checking.
You have some very old (2009) usb drivers, these old drivers tend to not work with any other USB device plugged in.
The driver has to process its data and not process data belonging to other devices Like Razer usb keyboard/mice
Usb thumb drives,...
Verifier.exe will catch the errors in these driver and bugcheck and name the driver and the error it is doing.
use this to set up verifier:
http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

to turn off verifier you run the command (cmd.exe as a admin)
verifier.exe /reset
------------
Looks like you are running Glarysoft utilities. you should uninstall them for now.
one of the glarysoft utilities running on your system is ASGT.exe it is a overclocking utility.
I see various issues in your hardware setup, I think most of them are due to you making changes to try to figure out your problems.
You have 2 audio sources disabled, and a webcam driver remove but software still trying to access it.
(not a big deal, but you will want to fix it after you get your other problems resolved)

 
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