Blue Screen of Death. Help!

Elektrik · Sep 28, 2014

So, my computer's been blue-screening constantly. It give me the error of:

*Regular blue screen info, nothing specific*
*** STOP: 0x0000001E (0x0000000000000000, 0xetc....) There are no special characters other than 0's.

I know quite a bit when it comes to this stuff, but I'm pressed on time right now. I have to do homework, and deal with this. Any help would be appreciated!

Side note: I am in safe mode right now, and have been for a while without it crashing, I forget what this means, but I know it's relevant.

hunfar · Sep 28, 2014

Well,first I would like to suggest to you to recover all your data,as you may lose it.To do this,you can download a linux distro called parted magic and install it to your usb.You can google for this online.Once you finish making the usb,you van boot into it from your bios,where the distro will load and give you full access to your hdd without logging into windows.Tell me if it works

Paul NZ · Sep 28, 2014

Post the dmp files somewhere. Then post a link. Is this a laptop?? If it is does it use hybrid gfx and is windows 7 on it?

Elektrik · Sep 28, 2014

@hunfar, thanks for replying.

That's great and all, but I'd just like a straight solution so I can continue using my pc as I normally do, with no catch.

Paul NZ · Sep 28, 2014

Well if you want it fixed you'll have to wait .. There is no straight solution for something thats crashing. Its not as easy as you think

Elektrik · Sep 28, 2014

@Paul NZ,

It's a custom-built gaming pc. I won't go into specs right now, but it's running windows 7. And also, can you please explain how to upload the .dmp files, I know where to get them (C:/Windows/minidump) I'm just pretty pressed on time right now.

Paul NZ · Sep 28, 2014

Well if you want help you'll have to have the time to provide something. We're not mind readers

If you want people to help you / fix this. Zip them then post them to onedrive or something

Elektrik · Sep 28, 2014

@Paul NZ, just zip the folder, is that it?

Paul NZ · Sep 28, 2014

Then upload them to somewhere like onedrive. Then post the link

Elektrik · Sep 28, 2014

How do I upload to OneDrive so that anyone can view it?

Elektrik · Sep 28, 2014

https://onedrive.live.com/redir?resid=49859B2C76E0B40B!1234&authkey=!ACt7my2GgVgq1_s&ithint=file%2crar

Paul NZ · Sep 28, 2014

I have no idea I havent done it myself. Or any site just as long as you dont need a program to get it. Or pay for it. Or dropbox

Elektrik · Sep 28, 2014

there.

Elektrik · Sep 28, 2014

Any luck?

Paul NZ · Sep 28, 2014

EtronXHCI.sys is causing one of the crashes, a 0x0000001e stop error. It looks like this belongs to USB 3.0 Extensible Host Controller Driver.

See if there are any updates for this. Uninstall AMD overdrive if its installed. This is known to crash systems. Or disable it

Uninstall Kaspersky, this is known to cause crashes. Then use its removal tool

Uninstall ASRock RAM Disk if you dont need it

Uninstall Asrock ASRock App Charge programs like this can crash systems - This maybe the cause of the driver crash

Its possible AsRock XFastUSB is crashing something. As above

Directx is crashing, get this, extract/install it, it may fix that crash

Elektrik · Sep 28, 2014

Okay, I will try that in about 5 minutes, so please stay posted. What's the USB 3.0 Extensible Host Controller Driver? The only AMD programs I have are Catalyst and Gaming Evolved. Kaspersky is my only antivirus as of now, do you know of any other alternatives that are free and reliable? I believe the ASRock RAM Disk is my legitimate ram... The ASRock App Charge Programs are completely unknown to me, and I am not sure if xfast is a must-have or not. When I go to do all of these things, should I run normal windows, or safe-mode? Again, thanks for helping!

Paul NZ · Sep 28, 2014

Just install MS security essentials for now. Once you remove these see if you can boot into normal windows.

Im not too sure if you can uninstall these in safe mode (if you cant boot into windows).

The app charger I think lets you charge things like Ipods etc. But these kind of programs have a habit of crashing windows. I dont think the Asrock ram disk is your ram.

It looks like it lets you create virtual disks etc from the memory you installed

Elektrik · Sep 28, 2014

I did everything you said to accept for the RAM Disk and the Directx. I am now not able to connect to wifi for some reason... Any ideas?

Elektrik · Sep 28, 2014

I fixed the wifi problem. I also went into the bios and changed the boot order. I found nothing related to etronxhci.sys, but in the boot order, a USB device was #2 so I changed that.

Paul NZ · Sep 28, 2014

None of those would have caused it. Did you use Kaspersky's removal tool?? Some of its files may still be on the system. Right mouse on the wireless on the taskbar / troubleshoot what does that say?

Did you get back into windows, or are you still in safe mode? If youre in safe mode it has to be safe mode / networking if you want wireless to work

Paul NZ · Sep 28, 2014

etronxhci.sys isnt in the BIOS its on the hdd. It belongs to the USB 3 drivers

Elektrik · Sep 28, 2014

Well, what do I do to fix that?

Elektrik · Sep 28, 2014

And also, Im no longer in safe-mode. I have been running normal windows for around 15 minutes now with no problems, but just to be sure, I would like to know how to fix the etronxhci.sys. I will uninstall the rest of the Kaspersky files now, but do you know any antivirus programs I can use now?

Paul NZ · Sep 28, 2014

Find updated drivers for it

Elektrik · Sep 28, 2014

What do you mean find updated drivers, I don't even know what is, can you please elaborate?

Blue Screen of Death. Help!

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