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WD My Passport Ultra 1tb device not recognized

Tags:
  • Western Digital
  • Storage
  • Devices
Last response: in Storage
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September 28, 2014 11:24:40 PM

Hey guys!

I have been using a WD My Passport 1TB USB Portable for almost 2-3 months now. I am currently in college so I have A LOT of school files and document stored in it. Earlier while i was doing some school stuff. My device suddenly stopped working, then I replugged it several times and my Laptop just coudn't recognize it. Im using Windows 8.1 btw.

Please help? any suggestions or solutions would be great. I just want to access my files and save the drive. I would prefer solving this technically, without having to replace the drive. Thanks in advance! :) 

More about : passport ultra 1tb device recognized

a b G Storage
September 28, 2014 11:41:00 PM

Hey KEC18. Sorry to hear you're having trouble with your drive. First of all you should go through all of the basic troubleshooting. Try the drive with a different USB cable (not longer than 12"), because yours might have become faulty, different computers and/or different USB ports. Another thing which you could try is assigning the drive a new letter. Here's a link with instructions on how to do that: http://wdc.custhelp.com/app/answers/detail/a_id/137/
Does the drive make any kind of unusual sounds/noises?

Cheers,
Boogieman_WD
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September 28, 2014 11:57:52 PM

Hey Boogieman_WD, thanks for your response. Currently, I have no access with another PC, and my laptop only has 1 USB 3 port. Though in the past, my hard drive can be read by my laptop's USB 2 port, but later on, it can only be read by my USB 3 port.

No, my drive doesn't make any weird noises, and physically, I can say that it's fine, no weird noises when I move it, like a loose part or something.

And also, I can't find it in "This PC" (My computer) and in Disk Management. :( 
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a b G Storage
September 29, 2014 12:35:27 AM

That's very unfortunate. At least try finding another USB cable to exclude the possibility that yours has become faulty and I'd also suggest that you try testing another external HDD with the same USB port to see if there's a problem with it. You could also try updating or rolling back the USB drivers. In the worst case scenario you may have to go with a data recovery company and RMA. Here's a link with our data recovery partners: http://support.wdc.com/recovery/index.asp?lang=en
But before we go there I'd recommend that you try all of the suggestions, so that you're sure what's going on exactly.
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September 29, 2014 12:44:02 AM

Currently, I can't find any compatible USB cable available with me. What if the problem is with the cable? does that mean that my files are still okay? And if ever that my hard drive itself is faulty, can i retrieve my files?
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a b G Storage
September 29, 2014 1:27:25 AM

If it's a faulty cable, or USB port or a problem with the drivers, or anything else except the HDD - your files should be OK. But if the drive is failing then I'd recommend that you go with a data recovery company so that they try and recover the data on the drive and then RMA it, because it should be still under warranty.
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September 29, 2014 2:32:01 AM

thank you so much! i hope that it's the cable that is has the problem! :) 
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!