SYSTEM SERVICE EXCEPTION Bsod

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Skalvik

Reputable
Sep 29, 2014
3
0
4,510
Hey
I am having problems with the SYSTEM_SERVICE_EXCEPTION BSOD error. I am getting it a few times a day, it is mostly when i am not using my computer, like it is just on and doing nothing without runing windows. I can play for houers and its not getting any errors but when i just leave it for 10 minutes i am getting the BSOD. What Shuld i do?

092814-7843-01.dmp
28.09.2014 22:45:33
SYSTEM_SERVICE_EXCEPTION
0x0000003b
00000000`c0000005
fffff803`32614c40
ffffd000`22d65830
00000000`00000000
ntoskrnl.exe
ntoskrnl.exe+153fa0
NT Kernel & System
Microsoft® Windows® Operating System
Microsoft Corporation
6.3.9600.17085 (winblue_gdr.140330-1035)
x64
ntoskrnl.exe+153fa0
C:\Windows\Minidump\092814-7843-01.dmp
8
15
9600
296 
912
28.09.2014 22:46:03
 
Solution
J
Update your bios, you are 5 updates behind, I would think they are having low level issues with your motherboard operations.

Manufacturer ASUSTeK COMPUTER INC.
Product MAXIMUS VII HERO
Version Rev 1.xx
BIOS Version 0508
BIOS Release Date 05/16/2014
http://www.asus.com/Motherboards/MAXIMUS_VII_HERO/HelpDesk_Download/




----------------
I could not figure out the cause of the failure.
looks like you need to change your memory dump type from a mini dump to a kernel dump
and maybe set verifier.exe debugging tracking. I would update the BIOS first and see if that takes care of the problem.
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
this error can be caused by a lot of thing.
I would start by running the system file checker
start cmd.exe as an admin
sfc.exe /scannow

this command will attempt to find and fix corrupted windows core files.

if that works, then I would run a malwarebytes scan.

if both of the scans come don't find a cause of the error
I would run memtest86 to test the machines hardware
and post the actual memory dump on a server with public access
ie post the file C:\Windows\Minidump\092814-7843-01.dmp on a server like mediafire, skydrive, or google docs and give them public access. Someone can look at the memory dump file with a debugger and see why windows shutdown.
 
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S

Skalvik

Reputable
Sep 29, 2014
3
0
4,510


Well the system file checker dident work but here is a link to the dump file: https://www.dropbox.com/sh/ain8q3srj3ulyr7/AABNvZgzGfDmOnGZQ3Xr9mY_a?dl=0
 
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johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
-could not download the file without a account.
-why did the sfc.exe command fail? if it shows you have corrupted system files you need to repair them and do a malwarebytes scan.



 
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S

Skalvik

Reputable
Sep 29, 2014
3
0
4,510

Here, this link will work: http://www.mediafire.com/download/6taf8aqbex82j4v/092914-7875-01.dmp
I am trying to do a malware scan now ;)
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
Update your bios, you are 5 updates behind, I would think they are having low level issues with your motherboard operations.

Manufacturer ASUSTeK COMPUTER INC.
Product MAXIMUS VII HERO
Version Rev 1.xx
BIOS Version 0508
BIOS Release Date 05/16/2014
http://www.asus.com/Motherboards/MAXIMUS_VII_HERO/HelpDesk_Download/




----------------
I could not figure out the cause of the failure.
looks like you need to change your memory dump type from a mini dump to a kernel dump
and maybe set verifier.exe debugging tracking. I would update the BIOS first and see if that takes care of the problem.
 
Upvote 0 Downvote
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