Computer BSOD Opening Chrome

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Murgyyyy

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Dec 18, 2013
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This happened before but I can't remember how it was fixed, this website helped me solve it :)
So basically everything was working fine for months and then today I opened Google Chrome and it crashed, with the audio loop from Skype and then the screen went blue with black vertical stripes through it... Any help would be greatly appreciated, my assumption is that my 525 watt old power supply can't handle my new R9 280x GPU.
 
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johnbl

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Nov 4, 2012
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-well you can turn off the use of the graphic hardware acceleration in the google chrome options.
it will prevent the problem while using chrome but does not fix the problem. Other apps that use hardware acceleration
(adobe or games) would still have issues.

-the symptoms you mentioned would happen with a overclocked/ over heated graphics card. (check airflow, remove gpu overclocking software or have the software underclock the graphics memory by 100 MHz.
- I guess you could also get those symptoms with a fluctuation of the power to the graphic card.




 
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Vynavill

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Nov 30, 2013
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Let me guess...
IRQL_NOT_LESS_OR_EQUAL

If so, it's browser related hardware acceleration that's causing that. It's a little issue striking AMD cards since...I can't even remember when :p
Flash based apps are the most afflicted, while other apps may or may not crash everything. Just disable HW acceleration from the Flash Player Control Panel and you're done, most of the times.
 
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M

Murgyyy

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Sep 28, 2013
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Sorry, I forgot my password, this is a different account. Where do I find that to diable it, and will I still get max performance playing games?
 
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Murgyyy

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All my drivers and BIOS is up to date besides motherboard as I don't know how and the code is 0x1000007e
thanks
 
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Murgyyy

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Sep 28, 2013
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Yeah well my power supply is pretty bad, I do have money for a new one but I would prefer not to spend little money I have as I'm 15. I also changed my bios to the gpu from an overclocked version to the stock version, still no change.
 
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Vynavill

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Currently on mobile, can't quote...
To disable flash player's hardware acceleration (which is most of the times the cause of your BSoD, at least basing on personal experience), follow the guide available here.

It may bring some slight slowdowns on some very animation intensive flash games, but unless you got an old and weak dual core (2ghz and under), you'll notice none.
 
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Murgyyy

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Sep 28, 2013
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Okay thankyou, I'll still be able to play steam and origin games right? As the BSOD is also occuring when opening games
 
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Vynavill

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What I said has a good chance to work if issues are strictly browser related.
If it happens on standalone games as well, the issue is somewhere else. I might have missed it, but where exactly did you state it happened with other games as well? As it seems to me you never did...

In any case, rather than just stating the PSU info, can you provide your full system information?
 
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Murgyyy

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Yeah, it happens with every game, when I posted this it was when I discovered it being from the browser,
i7 3770k
R9 280x XFX
8gb ram 2x4gb
525 watt psu
gigabyte GA-D77-D3H motherboard
 
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gamerk316

gamerk316

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Without knowing the Bug Check being generated, we really can't diagnose this any farther. It's sounding either memory or GPU related though.

For now, I recommend downloading/running memtest86+ to see if your RAM has any hard failures. Might as well eliminate that first, since its the easiest to test.
 
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Vynavill

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What are the model and the manufacturer of the PSU? Wattage is ok-ish for a single gpu (I would take more, but okay)...

Did these issues start happening lately? Or have they always been there?
Should this be the former case, did anything change in your system lately? (both software and hardware side)
 
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Murgyyy

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It's a Coolermaster Extreme 2 525 watt.
Issues started happening 2 days ago, they did occur a bit about 6 months ago, can't remember what fixed it though.
Nothing has changed to my system at all, I always leave the side case off as it supplies air flow, the room I'm in can get hot and it is on carpet.
 
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Vynavill

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Ok, let's sum things up until now.

- If the PC case has the PSU fan heading downwards (towards the carpet) then that might be an issue. It obviously needs a minimal space for air intake, but the carpet easily generates more dust and gives back less cool air than a tile, or any straight surface really. This can, in turn and with enough time, damage the PSU.
Just a wood plank would be enough, really, and if your PC case has none and is literally sticked to the ground, some rubber feet as well.

- Even if the room gets hot, your case should keep the components cool while being closed. An open case setup should be your last ditch effort, as it almost completely eliminates airflow. How many system fans do you have? How is the cable management done?

- The PSU is indeed bad, and should be replaced whether or not you fix the issue. Should anything bad happen or not, it's really 60~100$ for a single unit compared to at least 200+$ for potentially multiple units, if by dying it brings some other component with it, so there's no reason to save on that. Use this guide and choose your own poison, but don't go under tier two class B units, unless you're on an extremely tight budget and only if you're not overclocking/using a top-tier gpu; even so, it's not recommended to go under tier three in any case.

- To have a better idea of your issue (assuming it isn't the PSU), we need something better than the error code, as gamerk316 already pointed at. Your PC should have created a dump file with the related information. It's usually either under [unit]:\Windows\Minidump\, named as Minidump[datetime].dmp, or more rarely under [unit]:\Windows\, named as MEMORY.dmp.
Either analyze that yourself (you'll need to download, install, configure and correctly run WinDBG) and post the log, or upload the dmp file somewhere, although it'll lack some information by doing that.
 
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Murgyyy

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Sep 28, 2013
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It appears that the crash I'm experiencing isn't a blue screen as nothing shows up in the minidump or BluescreenView. Pretty much my pc just goes black or grey with weird colours through it and I have to manually turn it off.
I had my PC built by a local shop, cable management isn't too good and i only have 3 fans, top, front and back.
I'm going to put my PC on the table.
Thanks for all the help once again. Sorry I'm quite useless though
 
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Vynavill

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Nothing is ever useless, especially people :p
That's just how troubleshooting goes; try a solution, fail, repeat until you succeed.

3 fans set like that are ok, but for the future health of your PSU it's advisable to raise it over a straight surface rather than a carpet. You should still change that anyway, as AFAIK it's really a bad quality one...

That green/gray screen you're getting feels like either an overheating issue or a hardware failure. Get those cables behind the motherboard in an orderly manner rather than leaving them hanging, if there's space.
 
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Murgyyy

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Okay all the cables that could go behind the motherboard are now, put my case sides back on and the pc is on the table a metre off the ground. I'm going to try play a game and see if it crashes. Will report back in 5 minutes if it does and I will upgrade my psu, would you please be able to link me one in Australia for something around 100 dollars or under? I'm 15, trying to save for a car.
Thanks alot

and I'm back with the update. Nope, opened battlefield 3 multiplayer joined a server, as soon as the loading screen appeared my pc went to a black screen, audio looped, had to manually shut down and reset my computer.
 
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Vynavill

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A Corsair GS600 will fit your needs nicely, although it could be slightly higher than 100$ (10~20$ more, at worst), but it's worth it. My GS600 on my previous rig is still fully functional after 4 years...

It's not 100% sure it'll fix the issue, but it'll prove to be more reliable than your current one anyway.
 
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gamerk316

gamerk316

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It appears that the crash I'm experiencing isn't a blue screen as nothing shows up in the minidump or BluescreenView. Pretty much my pc just goes black or grey with weird colours through it and I have to manually turn it off.
Click to expand...

This itself makes me think the GPU may be the culprit, as corruption of the display output would be standard if the GPU were going. But I'd need the BSOD STOP code to be really sure.

And I again highly recommend running memtest86+ in the interm, since bad RAM is one of the more common failures that can occur.
 
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Vynavill

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@gamerk316
He said it's not a bsod, or from what I've understood, not always. The crash that thus results may be related to faulty hardware most probably, but it could also related to his PSU being a bad one and not having had enough airflow. The intake fan was sitting on a fabric based surface; that's like choking someone with a pillow...

Since he actually manages to get in-game and doesn't just crash after the boot-up, the PSU gains a higher probability of being the culprit. If, however, it isn't causing the issue, he's bound to change it anyway, so it's still a win-win. It's, after all, a 100$ expense instead of a (potentially) 250$ one.

About memtest, I kinda agree. It never hurts checking and you're better safe than sorry :p
 
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Murgyyy

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As a reply to you both, I'm going to buy a new psu in the next week, but for now, I really can't figure out how to use memtest, I'm not good with booting things, I usually get desktop tests haha, my computer has been on my table on a cold surface and switched off for around 18-19 hours, still having the crash to either black screen or grey with lines problem.
If you could teach me how to use memtest I will gladly do it
 
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Vynavill

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Crashes are so consistent? Kinda starts looking more and more like a hardware failure. Could very well be a RAM failure too...

In any case, running memtest86 is pretty easy actually.
- Get a common CD-Rom (700mb), a minified version will work too if your drive supports them (around 250mb), or a USB flash drive if your pc can boot from them.
- Download the latest precompiled iso (.zip if windows, .gz if Unix/OSX) and burn it on the disc, or install it on the USB by using the available auto-installer.
- Get in your BIOS settings and set the DVD drive or the USB device as primary boot drives, depending on which support you're going to use.
- Close the BIOS settings by saving modifications
- insert disc or USB drive, and press ENTER if it asks to boot from said devices.

I didn't use it for a while, but last time I did it was advisable to run an entire test per each stick, so you'd have to remove all RAM sticks but one, run the test, change the stick and run it again until you're out of them.
 
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Murgyyy

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Okay my friend, all sorted, took it to my shop and my graphics card was broken, traded it for a R9 290 :) Next time I know not to hassle you guys with something as easy as that, I can't thank you enough for all your help and advice, thanks alot!
 
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