Radeon R9 270x XFX DD: Computer crashes ONLY when playing video

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fyun89

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Feb 25, 2009
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18,510
Hi, I've recently built a PC for my friend, but he states that whenever he plays a video (video file on his PC AND Youtube, etc streaming videos) the computer freezes. Sometimes he sees green screen on the video, sometimes the screen goes gray.

Funny thing is that whenever he's playing game (League of Legends mostly) problem never happens. This is what's confusing me. I'm not even sure if this is graphic card issue. But since it has to do with video playback, I wanted to ask GPU experts if this can happen.

Does playing video and playing game use GPU in different ways? Could this still be GPU problem? Game never froze or had problem; just video playback.

I searched, but I wasn't able to find the right solution..

Details:
CPU: i5 4590
MOBO: Asus H97I-PLUS Mini ITX LGA1150
RAM: Corsair XMS3 8GB (2 x 4GB) DDR3-1600
Storage: Samsung 850 Pro Series 256GB 2.5" SSD
GPU: XFX Radeon R9 270X 2GB Double Dissipation
PSU: Corsair 600W ATX12V
OS: Windows 8.1

GPU Driver: the latest RADEON Catalyst

Things tried:
1. Re-installing New Catalyst Driver (both new and older version)
2. Checking Temperature (came out to be fine)
3. Visual inspection of capacitors and the board (no visual problem)
4. Disable hardware acceleration on Youtube - problem still persists
 
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fyun89

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Feb 25, 2009
15
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18,510
This is so strange though. I did tell him to re-install the Flash Player and use different browser, but he states that the problem persists..... The problem not only happens on streaming video from internet. He insists that downloaded videos have problem as well. So its not browser problem.

Although I have just bought the system, I did the mail in rebate, so I won't be able to exchange the graphic card. But it should have warranty if it's a hardware problem. Is there anyone out there who can help me out? Game works fine. Video is the problem :(
 
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