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AMD graphics driver causing computer to crash?

Tags:
  • Windows
  • Windows 7
  • Graphics
Last response: in Windows 7
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September 30, 2014 1:18:22 PM

Hi all, story short. I was playing a video game when suddenly everything froze, screen went black and my laptop restarted. Blue screen appears, I freak out and restart it again. System asks if I want to start Windows normally. I do. Freezes on loading screen then offers to try and fix problems automatically. Fails.

Reinstalled Windows. Installing drivers. As soon as I install graphics driver for my AMD Radeon HD 7970M (Clevo) the laptop freezes and restarts again offering to fix the problems again with no success.

I tried reinstalling Windows, graphics drivers a few times but no luck so far. I even tried to use the graphics driver that came on a DVD when I purchased the machine. I have reinstalled Windows with that last year and everything worked perfectly. Could have something happened to the GPU itself?

If I dont install the AMD graphics driver the laptop works fine. I can watch funny cat videos on YouTube. But I really want to fix the problem so I can continue playing video games

I dont know what information you need but Ill leave some general stuff.
_________________________________________________________

Computer Type : ACPI x64-based PC (Mobile)
Operating System : Microsoft Windows 7 Home Premium 64 Bit
CPU Type : Mobile QuadCore Intel Core i7-3720QM, 3400 MHz (34 x 100)
Motherboard Name : Clevo P15xEMx
3D Accelerator : AMD Radeon HD 7970M (Wimbledon)
3D Accelerator : Intel HD Graphics 4000

More about : amd graphics driver causing computer crash

a b $ Windows 7
September 30, 2014 1:34:18 PM

Uninstall KB2670838 since it looks like this uses Hybrid graphics.

This update is known to cause crashes on computers / laptops that use Hybrid graphics in Windows 7
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September 30, 2014 1:48:54 PM

Paul NZ said:
Uninstall KB2670838 since it looks like this uses Hybrid graphics.

This update is known to cause crashes on computers / laptops that use Hybrid graphics in Windows 7


Hi Paul, thanks for the response. I reinstalled Windows about 2 hours ago and I immediately disabled Windows update. I double checked the updates I have now and the one you mentioned is not on the list. All I have is KB2621440 and KB976902
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a b $ Windows 7
September 30, 2014 1:54:53 PM

mm ok zip the dmp files then upload them somewhere. Post the link. So we can see what else maybe crashing

Not updating it at all wont help. I would still install the updates
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a b $ Windows 7
September 30, 2014 3:53:01 PM

It doesnt show anything as the cause of this crash 0x0000003b stop error

But I have a feeling it has something to do with hybrid graphics. This stop error can happen when you put a laptop into hybrid sleep / close the lid.

Does this happen if/when you do this?

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September 30, 2014 7:12:52 PM

Paul NZ said:
It doesnt show anything as the cause of this crash 0x0000003b stop error

But I have a feeling it has something to do with hybrid graphics. This stop error can happen when you put a laptop into hybrid sleep / close the lid.

Does this happen if/when you do this?



Another attempt. Installed Ethernet driver and AMD graphics driver (ignoring Intel HD 4000 Graphics driver). The computer does not crash but I think it does not identify the card. I tried starting up a game and it was giving errors pointing at the video card. Also, Device Manager says my Radeon HD 7979M is disabled and there is a yellow exclamation mark next to it. Perhaps my graphics card died or something.
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