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Lenovo Laptop Help, mouse/ touchpad wont work

Tags:
  • Laptops
  • Touchpad
  • Mice
  • Lenovo
Last response: in Laptop Tech Support
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September 30, 2014 10:27:04 PM

I recently got a Lenovo Z40-70 Laptop. Out of the box it was just dandy. After installing updates and getting it up to standards, the touchpad and mouse no longer work. I cannot right click or use the touchpad to click on things. I can still use the touchpad to use the mouse and the left click works fine. Sometimes after restarting or playing with the drivers, I will get it to work but it will stop working after a few minutes. I think it is hardware but I have a feeling it is software as well. Also, if I move my laptop or put too much pressure on it, I cannot click at all, with the laptop mouse or an external mouse. I have filed a refund for the laptop but any help would be great as sending it back is not my first choice. Thank you for any help that can be provided.

More about : lenovo laptop mouse touchpad wont work

October 1, 2014 6:41:23 AM

It's possible whatever update was installed might have gone wrong. If you can, try uninstalling the drivers for the touchpad and installing it fresh again, to see if that will do anything. Will take a few minutes, but it's better than a whole return/RMA process.
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October 1, 2014 8:19:45 AM

Titillating said:
It's possible whatever update was installed might have gone wrong. If you can, try uninstalling the drivers for the touchpad and installing it fresh again, to see if that will do anything. Will take a few minutes, but it's better than a whole return/RMA process.

Thank you, I just tried that. After installing the latest drivers again, it will not work at all. It only works once I roll back the drivers. I think I will just return the laptop after getting an estimated ship date for an RMA of February, 2015. Will not be buying Lenovo again.

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