Sandisk making false advertisement?

evilcookiemonst · Oct 1, 2014

This might be a very sensitive topic on a Sandisk product. We purchased some Enterpirse SSD LB406M. Sandisk says they are SLC, but we did some testing and it has the speed of MLC. I dug up the spec sheet from 2 years ago, it said they were MLC.

I asked Sandisk for updated spec sheet, they said they don't have it. Is there a way to crack open the SSD and confirm? It possible a lawsuit will follow on this matter.

Someone Somewhere · Oct 1, 2014

This document seems to say that the ones ending in 'S' are SLC, but ones ending in 'M' are MLC.

Where did Sandisk say there were SLC?

evilcookiemonst · Oct 1, 2014

Someone Somewhere :

2 months ago, our company bought the Dell PowerVault MD3260f. They said they will put in 4 SLC SSDs. When the storage finally arrived, I found out they were all LB406M. I fought with Dell for a month telling them that on the spec sheet says they are MLC. They told me specsheet is outdated! I contacted Sandisk directly. SanDisk also said they are SLC. I asked them for spec sheet, they said they don't have one.??

What can I do?

Someone Somewhere · Oct 1, 2014

I'd say go after Dell. Did they specify exactly which SLC SSDs they would put in, or just that they were 400GB SLC ones?

This page, under the specs tab, has "SLC User Capacities". Not quite sure what they mean by that.

evilcookiemonst · Oct 1, 2014

Someone Somewhere :

Dell didn't specify which SLC SSDs they would put in. They just put "Value SLC" in the quote. 400GB.

I have been fighting with two Dell Rep for a month. They just said nothing they can do.

evilcookiemonst · Oct 1, 2014

I don't think there's any NAND call Value SLC??

Someone Somewhere · Oct 1, 2014

By 'Value' companies usually just mean that it's cheap.

Unless they can produce documents that contradict the old datasheets (which included the obvious S=SLC, M=MLC), I'd guess that they'd cave in a small claims court/arbitration.

evilcookiemonst · Oct 1, 2014

Someone Somewhere :

I am not sure what is the best action I should take. Should I crack one of the LB406M open and look at the NAND model number (a $2500 gamble) or just go straight to sue them in small claims?

Someone Somewhere · Oct 1, 2014

Go straight to small claims, I would say. But I'm not a lawyer; you might want to get legal advice.

CYA: Get all the quotes, all of your conversations, every bit of documentation you can find that says they were going to give you SLC and says these are MLC.

evilcookiemonst · Oct 1, 2014

Someone Somewhere :

Yeah, I have everything documented. Don't know if there's anyone on this site is lawyer and can gimme some legal advice?

evilcookiemonst · Oct 1, 2014

Oh My GRACIOUS God, I cracked one open. They are not SLC, they are not even MLC.

I looked at this part number's datasheet.. They are TLC!!

SanDisk ****ing cheap bastard!!

Now I am angry! :ouch:

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