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Huge packet loss

Tags:
  • Internet Access
  • Internet Service Providers
  • Networking
  • LAN
  • Packet Loss
Last response: in Networking
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October 3, 2014 11:22:31 AM

Hello,

So i have been having problems with my internet over the last two weeks, whenever in a game ill suddenly drop from the server around 5-10 times in half an hour and i thought i would head over to pingtest.net & speedtest.net to find out what was wrong.

Well i thought i was okay after the speed test with low latency and good download/upload but when i hit pingtest the big red numbers come up, 50% packet loss if i am lucky re-testing ususally gives me above 80% which is impossible to play games or Skype or anything that requires a constant connection. i called my ISP (Virgin Media) and got someone who seemed to be ignoring what i was saying about packet loss and just saying the usual "have you tried turning it off and back on again" then trying to force feed me a more expensive package.

I've looked online and it seems that i've got the worst package loss that i could find, should i keep ringing my ISP till they actually do something? or could the problem be at my end?

Thanks in advance for the help

More about : huge packet loss

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October 3, 2014 11:55:44 AM

What do you have on your end, separate modem and router or combined gateway. Are you doing the tests wired or wireless?
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October 3, 2014 12:21:24 PM

RealBeast said:
What do you have on your end, separate modem and router or combined gateway. Are you doing the tests wired or wireless?


Standard Virgin Media modem and a D-Link DIR 615 router the ISP gave me when they installed the broadband. I've not tried wireless but i have tried both plugging straight from the modem into my pc and from then from the modem -> router -> pc router to no avail.
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a b 2 Internet access
a b X LAN
October 3, 2014 3:34:39 PM

Unfortunately, it sounds like you need to keep working with your ISP. Insist on a service call and have some printouts of the packet loss data to show the tech that comes out.
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