PC not picking up headset after rebuild

newbuilder0123 · Oct 3, 2014

Alright, I did a rebuild of my PC to transfer cases, I ran into some problems but I got it up and running, main problem now is that it just isn't picking up my headset. My headset is a steelseries siberia V2 and it plugs in using jacks... Help? Have I forgotten something? Sorry if i've done something really obvious and bad but keep in mind i'm fairly new to this so please don't be too harsh

any suggestions?

Onus · Oct 3, 2014

Check how you plugged the front panel audio connector into your motherboard. Since it is the same motherboard, drivers should not have changed.

newbuilder0123 · Oct 3, 2014

Onus :

Right, is this the one labeled HD audio ? Or is it one that is with power switch reset switch hdd light etc?????

I feel dumb for asking that but i'd rather be safe than sorry

Onus · Oct 3, 2014

Yes, it is the one that says HD audio.
If your old case had AC'97 audio, you will need to make a driver adjustment.

terry4536 · Oct 3, 2014

The HD audio is the correct connector. The hdd light is the hard drive activity light.

newbuilder0123 · Oct 3, 2014

Onus :

Thanks for the confirmation, i'll try that now

newbuilder0123 · Oct 3, 2014

Update; nothing changed :/ It was already plugged into the right socket thing I unplugged it then plugged it in again and nothing? next suggestions? :s

terry4536 · Oct 3, 2014

Does it work with the audio outs on the back of the PC? It may be your headset that is faulty.

newbuilder0123 · Oct 3, 2014

terry4536 :

Nope not on the back either but i've tried with two headsets and neither of them work and it was working literally yesterday before the rebuild? :S

newbuilder0123 · Oct 3, 2014

Onus :

I just checked and it actually was AC'97... can you guide me through these 'driver adjustments'? :/

terry4536 · Oct 3, 2014

What operating system are you using/

terry4536 · Oct 3, 2014

With Widows 7 or above you can use the Action Center Troubleshooting function. Then select Hardware & Sound and follow the directions.

newbuilder0123 · Oct 3, 2014

terry4536 :

Windows 7

terry4536 · Oct 3, 2014

You can also right click on the device and select Properties. Then update the driver manually.

newbuilder0123 · Oct 3, 2014

terry4536 :

I tried this and it just said the device isn't plugged in and failed the troubleshooting?

You can also right click on the device and select Properties. Then update the driver manually.

All of the options are greyed out other than driver details?

terry4536 · Oct 3, 2014

Go ti the Control Panel under Sound. Make sure that your sound device is checked. Then select Properties again and update drivers again.

Otherwise you may have to go to your motherboard setup disc. Then update the Audio drivers from there.

newbuilder0123 · Oct 3, 2014

terry4536 :

The update driver button is greyed out as I said, http://gyazo.com/518c32fb8827c46ec75be48a3618fe55 screenshot link it's totally not picking it up as if it is unplugged, http://gyazo.com/3c54b2ac6dbef794979aaf0f7637c94d screenshot

newbuilder0123 · Oct 3, 2014

terry4536 :

I don't have the setup disc :/

terry4536 · Oct 3, 2014

Go to the manufacturer's website for your motherboard and download your drivers from there.

newbuilder0123 · Oct 3, 2014

It's an intel desktop board, I found some drivers but when I tried to install them I don't have permission.
http://gyazo.com/08303b5dd55b238d36a7a7ebeef3cb7e

terry4536 · Oct 3, 2014

I'm sorry, (I'm answering multiple forum questions). Go to your motherboard manufacturer website. And then download your driver from there.

newbuilder0123 · Oct 3, 2014

terry4536 :

I did but my computer didn't give me permission even as admin

Onus · Oct 3, 2014

Open up the motherboard's sound driver application; there should be a little icon for it in the System Tray. Hovering the mouse over it may say "Realtek...," "Sound Blaster...," or some such. Double click it to open it. There should be options to tell it how your jacks are configured.

terry4536 · Oct 3, 2014

Go to User Accounts, Manage another account and make sure of the you are the administrator and no one else. Otherwise you may have some malware.

If all else fails you can to a fresh install of the operating system (you can use the windows default audio driver) or down load the correct driver.

Onus · Oct 3, 2014

Unplug the front audio connector. Do the rear jacks now work?

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