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Live Gamer HD issues!! "Device is Busy"

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  • Video Games
  • HD
  • Devices
  • Software
Last response: in Video Games
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October 3, 2014 2:05:57 PM

Hello I have an issue with my live gamer hd capture card. I cannot use the capture card at all as the Recentral software keeps saying that the "Device is busy, Please close the software in conflicts first.". This is very frustrating and I've already submitted a ticket to the avermedia customer cupport but if anybody has any solutions I would be extremely grateful!

Thank you!

More about : live gamer issues device busy

October 3, 2014 3:08:18 PM

Have you tried it in xsplit or obs?
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October 3, 2014 3:55:01 PM

dominirican3351 said:
Have you tried it in xsplit or obs?


Yes I have and it still doesn't work, OBS knows the card is there but when I try to preview all I get is black screen. I'm at a loss as to what to do.
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October 3, 2014 3:56:36 PM

Are you doing everything from one pc or from 2 pcs
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October 3, 2014 4:13:52 PM

dominirican3351 said:
Are you doing everything from one pc or from 2 pcs


only from one pc, I have the hdmi ports connected to my tv and console (ps4-and yes HDCP is turned off already) and then a dvi cable connected to a monitor
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October 3, 2014 5:50:42 PM

Dumb question but, is it default setting for desktop? Some pc capture devices are default set to record desktop activity as to make guides and what not.
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October 3, 2014 7:27:49 PM

GmanBOSS said:
Dumb question but, is it default setting for desktop? Some pc capture devices are default set to record desktop activity as to make guides and what not.


The thing is that it's mainly for console gameplay rather than pc content. You can definitely record pc but it's more of switching up the cables rather than a default setting of the device
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October 3, 2014 7:43:31 PM

"Live Gamer HD is a PCI-E card that helps you record and stream your game footages up to 1080p. Designed specifically for gamers who capture/stream gameplay via PC, this highly-compatible PCI-E capture device comes with on-board H.264 hardware encoder, which materially lowers CPU usage and brings you smaller file size for post-editing.
Live Gamer HD also supports a wide range of resolutions; it fits into most PC platforms. Meanwhile, it adopts HDMI connection for inputting different game consoles; the HDMI pass-through function guarantees smooth HD gaming experience even while recording, which consumes considerable CPU usage under general PC.
On top of that, it can be directly connected to streaming platforms; you can even add live commentary when streaming up. From now on, sharing or preserving your legendary matches is no longer a dream."

Says this is mainly for pc.


Interface PCI-Express x1
Video Input Digital: HDMI / DVI-D
Audio Input Digital: HDMI
Analog: 3.5mm Audio
Video Output Digital: HDMI / DVI-D (Pass-through from HDMI Input)
Audio Output Digital: HDMI (Pass-through from HDMI Input)
Analog: 3.5mm Stereo (Pass-through from 3.5mm Audio Input)
Other USB Hot Botton
Standards
Resolution Input/ Pass-through:
640 x 480 (60p), 720 x 480 (60p), 720 x 576 (50p), 800 x 600 (60p), 1024 x 768 (60p), 1280 x 720p (50p), 1280 x 720p (60p), 1280 x 768 (60p), 1280 x 800 (60p), 1280 x 1024 (60p), 1360 x 768 (60p), 1440 x 900 (60p), 1680 x 1050 (60p),
1920 x 1080 (50i), 1920 x 1080 (60i), 1920 x 1080 (24p), 1920 x 1080 (25p), 1920 x 1080 (30p), 1920 x 1080 (50p), 1920 x 1080 (60p)
Capture:
640 x 480 (60p), 720 x 480 (60p), 720 x 576 (50p), 800 x 600 (60p), 1024 x 768 (60p), 1280 x 720p (50p), 1280 x 720p (60p), 1280 x 768 (60p), 1280 x 800 (60p), 1280 x 1024 (30p), 1360 x 768 (50p), 1440 x 900 (30p), 1680 x 1050 (30p),
1920 x 1080 (25p), 1920 x 1080 (30p), 1920 x 1080 (24p), 1920 x 1080 (25p), 1920 x 1080 (30p), 1920 x 1080 (25p), 1920 x 1080 (30p)
Note: Upscaling is not supported
Chroma Subsampling Input/ Pass-through:YUV 4:4:4
Capture: YUV 4:2:0

Says it only handles 1920x1080p (60p ) then it says " Note: Upscaling is not supported ".
Also notice there is no 1920x1080 ( 60 ) under the " Capture " section.

I would try turning down your resolution on the ps4/XboxOne/etc to 1280 x 800 (60p). Or drop to 30 @ 1920x1080.

Also says: " the HDMI pass-through function guarantees smooth HD gaming experience even while recording, which consumes considerable CPU usage under general PC."
What are your specs?
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October 3, 2014 7:49:59 PM

I think it may be trying to work but, you can't tell. Then you click it again and get that message.
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October 3, 2014 8:34:44 PM

GmanBOSS said:
I think it may be trying to work but, you can't tell. Then you click it again and get that message.


I tried lowering the quality but nothing changed, the default "profile" is 1920x1080 @ 30fps. I think it has to do with the actual hardware detection. For some reason the computer and the software are talking correctly. I'm just going to wait to hear back from customer support and hopefully they can fix it. If not I'll just try a new one.

Thanks for trying though bud.
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October 4, 2014 6:33:21 AM

Have you tried removing card from pci slot and reinstalling it. I use it on a separate computer capturing a gaming comp. Also make check your processes in task manager to see if any apps are open that would use the card as a resource. Finally do you get picture on the computer monitor
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October 4, 2014 11:47:41 PM

dominirican3351 said:
Have you tried removing card from pci slot and reinstalling it. I use it on a separate computer capturing a gaming comp. Also make check your processes in task manager to see if any apps are open that would use the card as a resource. Finally do you get picture on the computer monitor


Shit I hit the wrong button and now it says it's been solved but it hasn't. But yea I've done all those things and yes I do get the pass through so I really don't understand why it won't fully work, it's just when I try to record or use it with OBS it doesn't pick it up.
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