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Internet connection upstairs but not downstairs

Tags:
  • Connection
  • Wireless Network
  • Internet Connection
  • Internet
Last response: in Wireless Networking
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October 3, 2014 9:56:52 PM

I recently moved in with some friends and I'm having trouble connecting to the internet upstairs in my room, but downstairs there's no issue. The thing is, I don't lose connection to the wireless modem. I get nearly full connection while upstairs but still cannot connect to the internet. We have comcast internet and with my two machines there are 8 connections to the modem. What can I do to get my computers to connect to the internet while i'm upstairs?

More about : internet connection upstairs downstairs

October 3, 2014 10:02:30 PM

Are you able to ping the other computers on the network, ping the router and/or ping websites?
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October 3, 2014 10:25:41 PM

ronintexas said:
Are you able to ping the other computers on the network, ping the router and/or ping websites?


Yes. From my desktop I ping'd my laptop at 63/107/121/30 ms, then I ping'd the gateway at 4/2/2/2.
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October 3, 2014 10:52:32 PM

Can you ping www.yahoo.com or www.google.com?

The first test is showing that you are connected to the gateway and local network - so it probably isn't signal strength or issues connecting.

If you can't ping either site - try a simple file transfer between computers and see what happens.
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October 3, 2014 10:56:49 PM

ronintexas said:
Can you ping www.yahoo.com or www.google.com?

The first test is showing that you are connected to the gateway and local network - so it probably isn't signal strength or issues connecting.

If you can't ping either site - try a simple file transfer between computers and see what happens.


I was able to ping yahoo at 64/62/60/594 ms
I was able to ping google at 32/32/32/40
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October 3, 2014 11:04:53 PM

If you are pinging the websites - you should be connected to the internet....
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October 3, 2014 11:10:47 PM

ronintexas said:
If you are pinging the websites - you should be connected to the internet....


No webpage ever loads, Steam won't connect, I can't update my antivirus, etc. It says i'm connected to the internet and I can ping, but nothing actually works.
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October 3, 2014 11:16:50 PM

Try these commands from a command prompt:
netsh int ip reset
netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset

Then try to load the pages.
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October 3, 2014 11:20:49 PM

should I be restarting after the first two entries?
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October 3, 2014 11:25:04 PM

No restart should be necessary.
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October 3, 2014 11:30:06 PM

Entered them in order, tried to access a website. The website would not load, and when I ping'd the website I got responses of 995/825/386/58 ms
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October 4, 2014 7:45:52 AM

Those ping times are really high. Are any of the other people having difficulty in the "upstairs" rooms?
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!