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WD Passport Ultra not showing a folder

Tags:
  • Windows Explorer
  • Western Digital
  • Storage
  • Command Prompt
Last response: in Storage
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October 3, 2014 11:58:22 PM

Just purchased a 1TB WD Passport Ultra and am running it on a Windows 7 Home Edition 64-bit OS. Windows Explorer is not showing one of the folders on the drive. In a CMD window it does not show up with the DIR command either. But, I can use the change directory command and see all my files and folders. If I change back to the root, the folder I was just in doesn't show up again. It's there with all the files; choosing Properties in Windows Explorer shows the correct amount of disc spaced being used. I can use a batch file to backup data from my primary hard drive to this folder so DOS is seeing it. When I use Microsoft Security Essentials to check for a virus, the folder (and files) show they're being checked. Folder is not hidden with the H attribute. The only attribute set on any of the files that can't be seen in Windows Explorer is the A(rchive) attribute which I would expect.

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a b G Storage
October 6, 2014 12:07:18 AM

Hey DaleM. This sounds a bit bizarre, but there's something you could try.
1. Open up CMD with administrative rights
2. type in the following without the quotations "attrib -h -r -s /s /d x:\*.*" (note that "x" represents your external HDD's letter and you should write the one that corresponds to your drive)
After that try accessing the folder on you external drive again.

Hope that helps.
Boogieman_WD
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