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factory reset windows 8.1; insert media

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  • Download
  • Windows 8
  • DVD Writers
Last response: in Windows 8
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October 4, 2014 10:57:22 AM

So I am trying to factory reset my PC and windows 8.1 is saying that I needed to insert media. So I had to download windows 8 and I burned it on a DVD -R and then when I inserted it, I have a new message saying that the media is not valid. Then I tried putting it on a DVD +R and that still didnt work. Any help?

More about : factory reset windows insert media

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a b * Windows 8
October 4, 2014 12:27:14 PM

You cannot use a downloaded disk to do a reset unless that is the same retail version that was used for the install. You may have an OEM version (if it came on the computer) and should have made a set of recovery disks when you got the machine. If not, you need to contact the computer maker.
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