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Help needed setting up a new wireless DSL modem. Please Help!

Tags:
  • Wireless
  • Internet Service Providers
  • Wireless Network
October 4, 2014 1:27:52 PM

I just received my new Modem I ordered and I cannot get it to connect to the internet. I purchased a TP-LINK N600 Wireless Dual Band Gigabit ADSL2+ Modem Router W8980. I got it and opened it up and started setting it up. I followed the instructions and inserted the CD in the drive and went through the program on it but Im having some problems. My ISP is just a backwoods phone company that isnt on any of the lists that the program has so I chose other when it asked for that. I dont know what to do on it. My computer can receive the signal both wireless and wired but I have an exclamation point symbol showing meaning I cant get on the internet. I have no clue how to do any of this. I contacted my ISP for help but they refused to help becuase its not one of their cheapo refurbished/used modems. I called the modems tech support line but it seems they outsource their calls to India or some other Middle East Country and I cant understand a word they say. I called three times and all three times they seemed to progressively get worse with their english. Is there someone here that can please lead me step by step through the process of setting this modem up so I can get on the internet??? Thanks in advance guys.

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